THE SECOND BANGALORE SUMMIT STATUS KE POO
Item
- Title
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THE SECOND
BANGALORE SUMMIT
STATUS KE POO - extracted text
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Swayam Ghoshane
Swachha Bangalore
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Modernised Accounting System^
Citizen Charters
---------O
Computerisation of FIRs ®
Community Participation
Road Signage Manual
----------------- _-------------- £
Outer Ring Road Commissioned
10,000 Sites Allotted
New Shivajinagar Bus Stand
47,000 new Telephone Connections
Higher Capacity of Power Supply
36,770 illegal Water Connections Detected g
Nirmala Bangalore
THE SECOND
BANGALORE SUMMIT
STATUS KE POO
The Bangalore Agenda Task Force thanks the Chief Minister, the stakeholders,
the citizens and other bodies concerned. For having participated in the task
of determining and implementing measures that would, in the long and short
term take Bangalore Forward. To do this, on the basis of a citizen poll and
the release of the Bangalore Agenda on 24 January 2000, a number of projects
were defined. Most of these have been successfully implemented and the
others are on the anvil This experiment and its achievements would not have
been possible without the cooperation and support of all concerned.
b a t f
Bangalore Agenda Task Force
THE SECOND
BANGALORE SUMMIT
BANGALORE TELECOM
BANGALORE POLICE
BANGALORE METROPOLITAN
TRANSPORT CORPORATION
KARNATAKA POWER TRANSMISSION
COMPANY
BANGALORE CITY CORPRATION
BANGALORE DEVELOPMENT AUTHORITY
BANGALORE WATER SUPPLY AND
SEWERAGE BOARD
GnOv-ict'
070 15
THE BATF MANDATE
On 24 January 2000, the Bangalore Agenda was launched.
To strengthen Bangalore's position as an engine for Karnataka's
robust growth. To add momentum to the task of upgrading and
modernising the city's infrastructure and improving the standard
of living. To make Bangalore a role model city in India by 2004.
BATFs Mandate
Work with Bangalore's Civic
Stakeholders to achieve the vision of
role model City by 2004.
The beginning - Hon'ble Chief Minister at the Jan 2000 Summit
Identify measures to upgrade the City's
infrastructure and systems.
Secure greater involvement of
Citizens, Corporates and Industry for
enhancing quality of life.
BATF has tried to bring together
the key players comprising a
“Private Public Partnership" to
enable synergy of effort and
visibility of result.
Provide intellectual and professional
skills to ensure sustainability.
Create an efficient, effective and
proactive administrative framework.
THE APPROACH
The concept of a Task Force for transforming a city through Public
Private Partnership (PPP) is an example without a precedent in
urban governance. By nature, the charter cannot be defined in
concrete terms. The initial task, therefore, for the BATF and the
Stakeholders was to sit together and agree on an approach and
formulate projects&programmes.TheBATFbelievesthatitshould
catalyse an appropriate environment enabling stakeholders to
upgrade standards through focused capacity building for a
sustainable future. The following describe this approach:
t'1 Identify citizen concerns for prioritisation.________________
,7 Public articulation of vision for accountability.____________
P Build Public Private partnership models & facilitate pilot
projects - Corporate/Govt/Citizen,______________________
z1 Recommend appropriatetechnology and measures of service
levels.________________________________________________
p Adopt best-in-class practices.___________________________
z1 Identify internal champions per project.__________________
Strategic financial intervention._________________________
P Documentation to enable shared learnings across cities in
Karnataka.
Jhadu Mailer for Swachha Bangalore launch
Campaign to involve citizens, corporates...and kickstart the movement
WORKING WITH PROJECTS & PROGRAMMES
Both BATF and the seven Stakeholders believe in a citizen-centred approach. However, given that the experience of
Private Public Partnership was new, the BATF commissioned a survey by an independent organisation in December
1999 and identified top citizen concerns.
Following this, the first year focus has been largely on short-term works capable of yielding quick visible results for
greater confidence besides generating learnings for expanding and consolidating long-term infrastructure projects
from year two. Some programmes that were attempted in the first year.
® Road & Traffic Infrastructure
Kimco Junction Improvement
Road Signage Manual
Pay N Park Scheme
Standardizing Bus Shelters
Decongestion Plan
Shivajinagar Bus Stand
OFC Systems
Hosur Road Upgradation
® Sanitation
Swachha Bangalore
National Best Practices Workshop
Nirmala Bangalore for Urban Poor
New Health Tender for Sanitation
MOU between KCDC & BMP
@ Citizen-Centred
Citizen Charters
SAS Deployment
Grievance Redressal Mechanisms
ft) Sustainable Solutions
Modern Financial Restructuring &
Accounting
Integrated Solid Waste Management
STAKEHOLDER - SPECIFIC
PROJECTS 2000
While BATF and the Stakeholders have actively worked
together on a number of issues, the BATF has, through its
members, also engaged in specific civic projects.These have
been in tandem with the BATF charter of upgrading the citys
standards. Stakeholder-wise projects with which BATF has
been closely associated with over the last one year:
Road & Traffic Infrastructure
Solid Waste Management
Sanitation
Citizen-centred
Sustainable Solutions
PROJECTS WITH BMP
PROJECTS WITH POLICE
Self Assessment Scheme
(SAS)
Concept detailing
Communication strategy
Strategic financial support
Citizen-centric measures
Modern Accounting
System
Track source & use of funds
Hands-on implementation
Financial support
Swachha Bangalore
Managerial & Project support
Best Practices Workshop
Corporate funds deployed
Hands-on project
implementation
Nirmala Bangalore
Sustainable financial model
User / location-specific
designs
Innovative use of Corporate
Funds
Bus Shelters
Designing modern models
Standardisation of specs
BOT experience
Traffic signage
Street furniture
Pay n Park
Defining scope, BOT
Engineering definitions
and Specifications
Road Signage Manual
Deploy appropriate processes
OFC - Road Cutting Cell
Project management
Revised mechanism
Kimco Junction/
Hosur Road
Junction Engineering
Quality Assurance
Corporate Funding
GIS
Pilot Study for Ward 76
Implementation model for
Bangalore
Inter-stakeholder
coordination
Central Business District
Management Plan
Funded project report
Inter Stakeholder coordination
Detailed Project Implementation
TRAC- Traffic Management
Review Committee
Enabled a common platform
for traffic issues
BMP, Police & BMTC
weekly meetings
Global Road Safety
Partnership:
Suraksha Sanchar
Launched 4 projects Safe Roads, Safe Systems,
Safe Vehicles, Safe People
Partnership with GRSP
Focus on PPP for road safety
PROJECTS WITH BMTC
Signage and Information
System for Shivajinagar Bus
Stand
Formulation of plan & details
Design & execution of
international signage system
route maps and time-tables
Clear dissemination of
information
Synergistic across bus stands,
bus shelters and buses
Traffic Management Logistics
Plan for Shivajinagar Bus Stand
Analysis of bus schedule data
Allocation of buses to platforms
Shantinagar Bus Stand
Traffic simulation
Conceptual Design
PROJECTS WITH BWSSB
Citizen Charter
Assisted in Charter
simplification suggestions
Inter stakeholder coordination
for Nirmala Bangalore
implementation
Extension of Nirmala Bangalore
toilets
PARTNERSHIP FEATURES
All the projects are characterised by certain features, which constitute important learnings for the way ahead.
The important features and examples of programmes/projects that exemplify these features are listed below
Upgraded Benchmarking Standards
Traffic Signage, Parking, Bus Shelters, Railings, Street
Furniture, Junction Improvements
Inter Stakeholder Co-operation
Weekly Traffic Review Action Committee
One way Traffic Management System
Nirmala Bangalore
Suraksha Sanchara
Enhancing value of stakeholder funds deployed
KIMCO Junction improvement, Hosur Road
Value of Communication in selling a Good Scheme
Self Assessment Scheme, Swachha Bangalore
Importance of an Integrated Approach and
Incorporating Best Practices
Solid Waste Management
Systems and Capacity Building for Sustainability
Modern Accounting System
Training Kit for Health Staff on Sanitation
Importance of Outsourcing Expertise
Consultant for developing training kit
Communication graphics and fabrication expertise for
Shivajinagar Bus stand signage system
Sanitation expert to work bio-remediation of historical
garbage
Traffic Management & Planning experts
Innovative Financing Models
Nirmala Bangalore, Bus shelters, Signage
------------------------------------------------------------------------------- :---------- •
Citizen-centric Approach
Periodical surveys to identify citizen concerns
Citizen Charters
Shuchi Mitra
Self-reading of meters for KPTCL
Financially sustainable models
Nirmala Bangalore
Bus shelters
Signage systems
Scope for Replication of Pilot Project
Swachha Bangalore
Nirmala Bangalore
Road Signage Manual
Kimco Junction
Communication of key benefits and deployment
through appropriate technology
BANGALORE DEVELOPMENT
AUTHORITY
Bangalore Development Authority is the nodal agency for
land use planning, development of new layouts, and other
infrastructure needs in the areas under its jurisdiction.
Site Allotment
Building Bangalore
In the last year, BDA has achieved results, which have far exceeded
the cumulative results over the past decade. The target for the site
allotment for the year 2,000 was fixed at 4000 and the target
achieved was 10,000.
Demolition as a way to reclaiming BDA land
The breaking of the stranglehold of the land mafia and recovery
of encroached property worth Rs. 250croreand realising another
Rs. 70 crore by auctioning the recovered properties was a very
commendable achievement.
The repealing of the amendment to Sec 38 C (2) of KTCP Act was
asignificant stepinfacilitating BDAwiththerequired legal backing.
Samavesha:
The Absolute
Sale Deed Mela
This citizen-friendly
measure spared the
citizens of uncalled
for visits to the BDA
office to get an
Absolute Sale Deed.
Over 1,250 Sale
Deeds are being
issued every month
under this scheme.
Citizen-friendly
measures include
BDA Samavesha Clinics
doing away of Lease cum Sale Deed and issuance of
Absolute Sale Deed with no lock-up period and
transferability of attempts to spouse.
BDA Ring Road
Outer Ring Road: Decongestion of the City Centre
Outer Ring Road was primarily conceived as a diversion for bypassing trucks and other traffic to head for their
destination without entering the city proper. It is now increasingly also used by the city commuters to go from
one end of the town to the other end unhindered and quick.
The last year saw completion of substantive portion of ORR which had been in execution over a prolonged period
of time. The balance is due for completion by 2001. Bangalore Police have worked on maximising the utilisation
of the ORR.
Towards Effective Infrastructure Investment: Action Initiated
Finalisation of design for grade separator at Hebbal
r< Completion of RUB at Doddanekundi
THE BATF PARTNERSHIP
Commencement of work on Grade Separator at Whitefield
7> Commencement of work on Tumkur-Magadi Sector
Z7 Handing over of 26 Layouts to BMP as against 25 committed
Uniform street furniture
through BOAT for
Intermediate Ring Road
(IRR) and ORR
, ’7 Action plan to put in Rs.62 crores for
development of Infrastructure in the layouts where 6000 sites
were allotted
Looking Ahead
• Allot 10000 sites in the first 6 months.
• Commence work on the Magadi Road-Mysore Road sector of ORR
• Total electrification of Tumkur Road-Hosur Road sector proposed.
• Implementation of uniform street furniture for IRR & ORR on BOAT (Build, Operate, Advertise, Transfer) basis
• Hand-over 26 layouts to BMP/CMCs..
The concept of best practices for organised new area development, setting a benchmark of planning, will be
adopted to ensure citizen involvement.
BANGALORE CITY POLICE
The Bangalore City Police is the primary agency for prevention
of crime, maintenance of law and order and efficient traffic
management in Bangalore. Since the framing of the Bangalore
Agenda in January 2000, the police have initiated a number
of steps which are citizen-centric as well as in sync with the
goal of making Bangalore the best city by 2004.
Community-based Initiatives
In order to involve the citizen to a greater extent and as an exercise
in building greater faith and transparency in Police operations,
several programmes have been initiated.
Community Participation In Policing
A new Police Beat System with community participation has been
introduced in 20 police stations and will be extended to the
remaining Police Stations by the end of February, 2001. This
systemmakesoptimumuseofavailablePoliceStaff.aidsinteraction
between the police and the citizens of the area and enhanced
transparency in policing. The existing schemes such as
Neighbourhood Watch Scheme, Mohalla Committees and the
Police Station level Citizen Committees have all been integrated
into this new Beat system.
Traffic Action Committees
Local Traffic Management Committees have been formed in
all the 22 Traffic Zones. These committees include 40 to 50
citizens of the area, the local councillors and local officers
of Civic Agencies like BWSSB, KPTCL, BMTC, BMP. The Traffic
Wardens Organisation and the Students Association for Road
Safety have also been activised.
QU
Helplines
To reach out to the vulnerable sections of the community, the
city police have taken up 2 very successful helplines.
Makkala Sahaya Vani (Child Helpline)
The Vanita Sahaya Vani (Women Helpline)
IT for Better Policing
The Bangalore City Police have deployed a number of IT solutions
for higher efficiency and transparency. The initiatives include:
1 .Computerisation of Information about known anti-social
elements with a view to maintaining a closer watch over
their activities
2. Computerisation of First Information Reports (FIR's) in most
of the Police Stations. This system is particularly helpful in cases
of missing persons and stolen vehicles.
3. Deployment of an advanced Finger Print Software which will
greatly enhance the ability of the police to quickly match the
traced finger prints with thoseof known criminalsand helpdetect
the cases.
4.
Adoption of comprehensive police software uniformly
applicable to all levels (Police station to Commissioner of Police).
to introduce transparency in the functioning of the Police.
5.
6.
Networking all the Police Units in the city to facilitate e-mail connectivity.
Kannada version of website for greater access.
Human Resource Development
Upgrading skills of Police Personnel.is an important exercise being carried out on a regular basis.
Regular training Programmes to sensitize the Policemen regarding the problems of children and women, update their
knowledge and improve their professional skills.
Refresher courses for armed police and traffic police.
Model Police Station
The Bangalore City Police have implemented a model police station at Yeshwantpur which is a scalable experiment
and it is hoped that this will be applied across Bangalore.
Enhanced Traffic Enforcement
During the year 2000, a total of 7,92,126 cases have been booked by traffic police against reckless driving, jumping traffic
signals, wrong parking, and violating yellow line and other offences to instill greater respect for law among citizens.
Joint Initiatives
As a part of enhanced inter stakeholder co-operation, the Police have been
involved in several initiatives:
Traffic Action Review Committee (TRAC)
Traffic Review Action Committee (TRAC) an inter-agency coordination forum
has been set up, that meets on a regular basis. This forum has helped
in addressing Traffic related issues.
Inter Stakeholder Programmes
Some of the positive achievements of BMP - Traffic Police - BATF,
joint effort have been the adoption of standardised Bus Shelters
with a contemporary and uniform design. Besides this, to address
problems related to parking, the Pay n Park scheme has been initiated.
ThePolicehaveworkedwiththeBMPtoassisttheBATFinthepreparation
of the Road Signage Manual 2000 to standardise the design, material
specifications and construction of road signs and road marking.
Anti Encroachment Drives
In a joint drive with the BMP more than 2,500 unauthorized pole ads
andhoardingshavebeenremovedmakingwayforeasypedestrian movement
on the footpaths. The Traffic Police have also initiated 78,140 cases against
footpath vending/ encroachment.
Important Programmes Under way
CentralAreaTrafficManagementScheme-Sugama Bangalore
THE BATF PARTNERSHIP
This is a major intervention which is at an advanced stage of
Traffic Action Review
readiness. It aims at reducing traffic congestion on roads and
enable smooth flow of traffic by adopting One Way Traffic Flow
System combined with small grade separators at critical
Committee (TRAC) to address
junctions. The first Traffic Management phase involving 44 km
of road length is to be launched soon. BATF has been providing
Bangalore Central Area
very useful support in formulation & execution of the scheme
management System
besides critical financial input.
Computerised Challan System
To be launched soon, this scheme is expected to greatly enhance the ability
of the Police to check offences.
traffic-related issues.
Road Signage Manual 2000
One-Way Traffic
Enhanced Traffic Enforcement
The Way Ahead
Inter stakeholder coordination
is essential to
formulate
and implement citizen-friendly
schemes. Higher standards can
be achieved in work process
when
critical
inputs
are
available. The year has seen the
city police work closely with
various
Stakeholders
and
particularly the BMP, BMTC &
BDA besides BATE The year
ahead will see consolidation
and more results.
Use of Alcometers technology for greater safety
BANGALORE WATER SUPPLY AND SEWERAGE BOARD
-o
The BWSSB is entrusted with the task of providing clean and safe water and an efficient sewerage facility for
Bangalore. Under the Bangalore Forward Agenda it has initiated several measures to provide better quality of
services to the citizens of Bangalore.
Measures to improve efficiency
In order to enhance operational efficiency and the quality of services, as well
as to cut down operational losses and increase revenues, the BWSSB:
Introduced Emergency Squads
To attend to emergency water leaks, round the clock.
Replaced defective water meters
About 10,000 defective water meters have been replaced which resulted in
reduction of consumer complaints and enabled correct metering of water
supply. It has also ensured that greater earnings incur to BWSSB
Water Quality
Water treatment according to CPHEEO and WHO guidelines as a measure
to provide safe drinking water.
Regularisation
Around 37,000 illegal connections out of the 47000 detected have been
regularised which has led to increased revenue and reduced pilferage
of water supply.
Repairs
Six major leaks of sewage into storm water drains have been detected and
plugged thus diverting 50 MLD of sewage to the Sewage Treatment Plants.
Reaching out to the citizen
The BWSSB has along with the BATE initiated several citizen-friendly
programmes
Grievance Redressal
A quick response grievance redressal system has been put in place which
indudesa high-tech, 24 hour Intra Voice RecordingSystem(IVRS). Water Adalats
have been instituted for expeditious settling of disputes related to billing.
Greater access for payments
The payment of bills has been made easier with the addition of 13 new cash
counters, extended cash counter timings, installation of 52 cheque collection
boxes and the facility to pay through 68 branches of the State Bank of Mysore.
The BWSSB has also undertaken computerisation of the billing system.
THE BATF PARTNERSHIP
Hassle free new water connections
Providing new water connections with minimum problems and delays has been
Proactive citizen responsiveness
made possible through amendments of the Board regulations allowing direct
application to the BWSSB.
Citizen's Charter
The BWSSB has prepared a customer charter with useful information regarding
the Board services, important telephone numbers, different public interface
Citizen charter simplification
mechanism, etc. with BATF support and interaction.
State-of-the-art technology for planning - GIS
As a strategy for deploying IT and using spatial databases, the BWSSB has
undertaken GIS aided computerised mapping, which will be an invaluable tool
for better planning of services.
Nirmala Bangalore extended
to provide toilets
for the urban poor.
Integrated solid and liquid
waste management
Environment-friendly measures
Rain Water Harvesting
Project Report on Integrated Rain Water Harvesting in three lakesHebbal, Hulimavu and Chikkabanavara has been submitted to
the Government of Karnataka for approval.
Infrastructure for a sustainable future
Recycling Plants
The BWSSB has obtained French funding for the construction
of a 60 MLD recycling plant at V Valley and a 10 MLD plant
at Yelahanka and the work is progressing according to schedule.
Cauvery Stage IV
The work on Cauvery stage IV is in progress and proceeding
at a good pace.
Healthier Bangalore
Programmes for the urban poor
Public fountains
Public taps and fountains have been installed in slums and
necessary areas.
Public Sanitation
Public sanitation is not possible without provision of water, as
well as waste water and sewage lines and the BWSSB is providing
these facilities to the Nirmala Bangalore project initiated by
the BATE The BWSSB is committed to all joint development efforts
with inter stakeholder co-operation and is an integral part of
the Nirmala Bangalore roll out.
Sewer Jetting machine clearing a manhole
Leak Repair squad
BANGALORE TELECOM
Bangalore Telecom is literally the communication lifeline of Bangalore. It has an available exchange capacity of
906,199 lines of which 738,503 lines are working connections. 80,000 new connections have been sanctioned
while 10,000 more are pending.
While the OFC network with trenchless digging is enhancing the network capacity. A revised Interstakeholder
road cutting protocol with BATF's involvement is being developed.
Enhancing Service Levels
To provide higher levels of service to the citizen, Bangalore Telecom has taken the following steps:
Pagers to Linemen
In order to facilitate speedy correction of faults , the BTD has issued pagers to their staff. This has resulted in reduction
of fault rates to just 4 per 1,000 users . 90 % of faults are cleared within a quick period of 3 hours.
Telephone on Demand
The Bangalore Telecom District had committed to the public that telephones will be provided on demand in all the
exchanges, that is within seven days of registration in most cases by providing 1,25,000 connections in this year. The
goal could not be achieved due to constraints. In order to push this initiative the BTD has taken up expansion of
infrastructure as given below:
Investing in Infrastructure for expansion
Number of exchanges expanded - 38
Addition in capacity - 128,894
New exchanges opened - 9 (total line capacity 46088)
State-of-the-art Technology
The BTD is committed to providing state-of-the-art facilities and technology.
Some of the technological improvements and upgrades proposed or under
way are :
Bandwidth Provision
Inter Exchange - 27.66 GBPS
Private Leased Circuits - 1.244 GBPS
Under Installation - 10.00 GBPS
THE BATE PARTNERSHIP
Optical Fibre Cables
The BTD is currently laying Optical Fibre Cables for communication,
which is now becoming the standard for communications
worldwide. The length of cable being laid is 500 km in Bangalore
City and 870 km in rural areas.
Internet Services - A competitive advantage
While the OFC network with
trenchless digging is enhancing
the network capacity, a revised
inter-stakeholder road-cutting
protocol with BATF's involvement
is being developed.
Bangalore Telecom District has been an Internet Service Provider
since August 2000.The important feature is that with the single
user Identification Code(ID) given by Bangalore Telecom District
the internet subscriber can access the Internet from anywhere in
the country at competitive rates.
Improved Quality of Transmission for Telecom Card Users
Bangalore will be Service Control point for Intelligent Network Services. It will provide service to South India and will
be the second of the type in the country next to Kolkota. This will ensure better STD/ISD calls for those who use the
ITC (prepaid India Telecom Card). This is being installed at Ulsoor Exchange with the participation of CDOT. About 7000
cards are being sold every month.
Looking Ahead
The BTD looks forward to even greater service enhancement
over the next year. Some of the goals that have been set for
itself by the BTD are:
New connections: 1,50,000 lines
WLL 5,000 lines
Mobile telephones 25,000 lines
DLC 1,00,000 lines
Additional Bandwidth: 30 GBPS
The BTD looks forward to enabling and establishing Bangalore
as the Silicon Valley of India. It hopes to do this by working
in close understanding with various stakeholders and BATF.
BANGALORE METROPOLITAN TRANSPORT CORPORATION (BMTC)
Created as an independent corporation in August 1997, the BMTC caters to the commuting needs of the people
of Bangalore city as well as those on its outskirts up to a radius of 30 km. With its fleet of 2500 buses and
a dedicated workforce of 14000, backed by 17 depots, 3 major and 23 minor bus stands, the BMTC carries nearly
2.6 million passengers every day. Over the years there has been substantial improvement in the levels of service
provided by the corporation.
BMTC ACTIVITIES INCLUDE
Ensuring reliable and regular transport services: There has not been
a single incident of strike or dislocation of services in the past three years.
Thanks to the sincerity and discipline of our dedicated work force.
Cancellation
Bringing down cancellations and ensuring punctual operations:
Cancellations which were hovering around 15% about 5 years back have
been brought down to 4.1 % currently. This means that more buses
are available to the commuters now.
Strengthening of infrastructure: In the financial year 2000-01, BMTC
was able to add a depot and a bus stand complex at Chandra Layout.
In effect, this is equivalent to adding 100 more buses to the system.
Work has also commenced on three more depots located at Banashankari,
Whitefield and Electronics City. These depots would be fully operational
by April 2001.
Cancellation
At the first BATF Summit, BMTC had committed to induct 400 buses
into the system in one year. As against this, BMTC has inducted 402
buses (202 buses for fleet augmentation and 200 for replacement of
over-aged buses). 37 of these are private buses.
BMTC is also proud of the recently commissioned modern bus stand
atShivajinagar.ltboastsofpassenger-friendlybusbays, informationsystems,
multi-storeyed parking facility for four and two wheelers. Thanks to BATF,
the bus stand also has modern signage system.
A new modern medium-size bus stand has also been constructed at
BTM layout.
Bringing transparency: The expansion of BMTC infrastructure
and vehicle fleet necessitated recruitment of workers in large
numbers. This was done by adopting transparent and objective
recruitment procedures.The quality of selection finds reflection
in reduced accident rate though there are 1000 new drivers at
BMTC wheels.
THE BATF PARTNERSHIP
Modernisation of Shivajinagar
and Shanthinagar bus stands
Dissemination of
Citizen's Charter
Support to Central Area Traffic
Management Plan to decongest
Environmental concerns: Emission testing meters (smoke meters) have
the city centre
been installed in all the depots and each bus is tested every month in
order to ensure that the emissions are within the permissible limits.
Citizen-friendly signage and
information systems
Traffic Simulation and
Moving towards financial sustainability: Urban transport the world
over is known for making losses. BMTC has been successful in exploding
this myth to some extent. On account of various measures taken to reduce
cost and maximize revenue the BMTC has seen profit line.
Managament for Bus Stands
BMTC shows the way: At the recently concluded conference
of all the transport corporations in the country, BMTC was
adjudged the best in the following areas:
a. Road Safety (Urban)
b. Engine, Lu oil KMPL - Maximum Improvement (Urban)
c. Minimum Operational Cost (Urban)
------------------------------------------•
Making BMTC more citizen-friendly: BMTC, helped by BATF,
has started displaying the details of the bus routes at all
the modern bus shelters that are being put up by BMP.
Thisisthefirststepinstandardizationofpassengerinformation
systems. The signage system at the Shivajinagar Bus Station
would be extended to other major bus stations.
In order to provide information to its commuters and get
theirsuggestion, BMTC has launched its website. BMTCwould
appreciate commuters visiting the website and give valuable
suggestions.
----------------------------------------- •
Way ahead: BMTC has evolved a long-term plan to decongest
the city center and to provide state-of-the-art commuter
friendly bus fleet. BMTC is committed to carry forward the
joint effort along with all the other stakeholders, actively
supported by BATF.
KARNATAKA POWER TRANSMISSION CORPORATION LIMITED
The Karnataka Power Transmission Corporation Ltd (KPTCL) serves the entire state. In the Bangalore Metropolitan
Area it covers 1200 sq km catering to 17.2 lakh consumers with a total connected load of 3300 MW, through
a network of 48 substations.
As a result of concerted efforts, KPTCL has been able to meet a number of commitments it made at the first BATF
Summit last year. It is involved , along with the BATF, in introducing innovative citizen-friendly measures like the Self
reading of Meter Scheme. Today, KPTCL enjoys a more positive citizen attitude due to improved service delivery.
System Improvement
This includes setting up of new Transformers & Ring Main Units (RMUs) and refurbishing of LT Lines, Transformers
and RMUs. On all these scores, the targets have been exceeded.
Further, six 66/11 KV substations have been targeted for completion by June 2001. Of these, one has been commissioned,
two though completed are under litigation, two are under execution and one is yet to be taken up
Impact and Benefits to Citizens
As a result of system improvement, citizens have realised positive benefits as revealed by ORG, MARG Survey conducted
in Jan 2001.
There is reduction
in average
duration of failure
of power supply
per occasion.
Average Duration of Failure of Power
Supply per Occasion in Minutes 1999/2000
| o 1999
All categories of
consumers opine
that the electricity
supply has
improved.
■ 2000 |
THE BATF PARTNERSHIP
Committed with the
Majority of the
citizens feel there
is improvement in
electricity supply.
Somrwhjf better
BATF involvement to enhancing
innovative citizen-friendly
measures like
Self-Reading meter scheme
All categories of
consumers opine
that the electricity
supply has
improved.
Customer-friendly measures
The year 1999-2000 also saw introduction of a number of
customer friendly measures. These include:
• Additional Cash Counters
• Additional Mobile Cash Counters
9 Holiday Cash Counters.
• Campaign for Electronic Clearing Services (ECS) increased from
3,300 in July to 10,000 at present.
• Total Computerisation of Billing and Collection.
® Revival of Soujanya Counters.
• Bar Coding of Bills introduced on experimental basis in one
Sub-Way division.
• Customer Service Day - 1st Monday of every month.
• Implementation of Citizen's Charter .
The Way Ahead
The KPTCL has set for itself a number of medium & long-term
goals for the future. It is working on all these. It also plans
to execute a number of capital works by borrowing funds from
PFC, Banks, IDBI, KUIDFC, etc.
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BANGALORE MAHANAGAR PALIKE
The Bangalore Mahanagar Palike (BMP) is the prime agency responsible for delivery of civic services such as road
infrastructure, solid waste management, parking and bus shelters, entertainment facilities including parks and
gardens as well as property-related matters.
In line with the BATF charter, the BMP outlined its vision at the Jan 2000 Summit for building Bangalore as a
role model city of India by 2004. In this context, BMP committed to the citizens certain long-term and short
term goals. The BMP has been working closely with the BATF in project formulation and implementation. Some
of the important projects are:
Tax Reforms
~
Self Assessment Scheme (SAS)
This is a programme whereby the citizen was empowered to self
assess his property tax with the support of clear guidelines about
reformed tax structures. The purpose of the scheme was to provide
user-friendly, transparent tax assessment system to the citizen as
well as augment BMP's revenue.
The expected revenue as a result of SAS and General Revision (GR)
is Rs. 175 crore by March 2001 as against Rs.117 crore for the
preceding year. In orderto put SAS on a legal footing, amendment
to the KMC act has been proposed.
Further Proposals for Tax Reforms
Reforms in other revenue resources like advertisement tax, trade
licenses and fees, user charges, etc. were also addressed resulting
in comparatively better returns.
Solid Waste Management and Public Sanitation
Swachha Bangalore (SB)
In response to the SOFRES MODE survey that put cleanliness
as the top citizen concern, BMP and the BATF jointly launched
Swachha Bangalore (SB), Phase I to cover 59 Health Wards on
March 31,2000. This programme, that has segregation at source
and door-to-door collection of waste as its core component has
improved the general standards of cleanliness as brought out
by a citizen survey in June 2000. The second phase of SB launched
THE BATF PARTNERSHIP
Assistance in project
formulation and
implementation
on Jan 29, 2001 is now under way to cover 67 Health Wards
Self-assessment of
property tax scheme
by March 28, 2001.
The second phase has been upgraded based on Phase I learnings
and the emphasis now is on capacity building of health staff,
citizen's involvement and modernised
infrastructure -
Nirmala Bangalore programme
to provide toilets
for the urban poor
communication, grievance redressal, etc. This has been a unique
experiment in Private-Public Partnership and greatly supported
TRAC- for traffic management
and traffic related issues.
by BATF in every way.
Infrastructure for efficient SWM
The City today has a comprehensive understanding of SWM thanks
to a 'Best Practices Workshop’ organised by BATF in May 2000.
SWM infrastructurein terms of transportation, transferstations, waste
disposal management isalso being addressed. TheBMP has succeeded
in getting 111 acres of land on leaseand signing a MOU with Karnataka
Compost Development Corporation to process 900 MT of waste’
Swacha Bangalore programme
Bus Shelters, pay 'n' park
scheme, traffic signage
Modern accounting system
Public Private Partnership
and initiatives
Sanitation
Fifty percent of the city, which is currently covered under
the contract system of sanitation, will also have professionally
managed contract system with expanded scope of work from
April 2001. The tender process is at an advanced stage of
finalisation.
Nirmala Bangalore
The BMP is working closely with the BATF for the realisation
of the Nirmala Bangalore project aimed at providing a
sustainablesolutionforpublicsanitationwiththeintroduction
of one hundred modern toilets across Bangalore.
------------------------------------------------------------------------------------------ •
Roads and Traffic
The BMP is responsible for road infrastructure and its
maintenance in Bangalore. The BMP has worked on several
projects aimed at this objective:
TRAC
Traffic management and traffic concerns have begun to be
looked at jointly by concerned stakeholders - the BMP, Traffic
Police, BMTC and the BATF. The Traffic Action Review
Committee' (TRAC) is the forum constituted for this purpose
which meets regularly. Besides solving inter-agency problems
for efficient traffic management, a number of innovations
have been possible. BATF has provided technical, managerial
and strategic financial input needed for all of these.
Pay n Park
The BMP has now adopted the Pay'n Park scheme, a measure
for rationalisation and privatisation of parking facilities. The
rates have been fixed at reasonable levels and certain services
assured. The standards for sites, tickets, uniforms, display
boards etc. have been set for a uniform look and feel.
Bus Shelters
Three category-specific models
for high profile, mixed and
residential areas have been
adopted.
Standards
and
specifications have also been
defined. Of the 660 locations
jointlyidentified, 144havebeen
allotted to vendors on the
principle of 'Build Operate and
Transfer". The city has already
begun to have a different road
visual with 50 bus shelters already constructed. The models
arereceivingappreciationfromallquarters.Thefinancialmodel
adopted is also generating revenue for the BMP in addition
to providing utility to the people while being aesthetic.
Road Infrastructure
The citizens are benefiting from improved roads in parts of the City. Under the Municipal Bond Roads Scheme,
108 km of road length has been completed against the programmed 247 km. With the completion of the balance
by June 2001, major arterial roads of the city would be upgraded. The lack of initial project planning in the
year 1998 - 99 has affected speedy execution. Road infrastructure saw additional intervention in the form of
motorable road improvement taken up under special grant of the government. Of the targeted 133 km, 19.57
km of road length work has been completed and the balance will be completed by June 2001. The City infrastructure
is seeing visible change through the completion of the Sirsi Circle flyover and widening of Adugodi and Vivekanagar
bridges. Richmond Circle flyover will be opened to the citizens by
March 15 and work on Mekhri Circle grade separator has been
started. The year ahead is expected to experience quantum change
in the city’s flyover infrastructure .
Reforms and Transparency in Administration
Zonal System of administration was adopted to separate
implementation and policy and programme making responsibilities.
Three zones with various line departments working under a senior
administrative officer and entrusted with requisite authority
commensurate with execution responsibilities have taken
administration closer to the people.
--------- —---------- —--------- -------------------------------------------------------- O
Systems and Procedures
Fund Based Accounting System (FBAS)
AnotherimportantBATFcontributiontoBMPhasbeentheintroduction
ofamodernFundBasedAccountingSystem.Thiswillbefullyoperational
from April 1 and enable transparency in accounting procedures and
efficient financial decision making at the management level.
Engineering
In order to improve engineering works, work specifications have
been standardised, quality assuranceand control procedures adopted
and contractor registration procedures reformed.
HRD and Computerisation
In order to sustain the changes, internal capacity building has been
recognised as essential. This combined with computerisation of the
work processes is expected to improve productivity. The beginnings
made during the year will gain momentum in the next year.
------------------------------------------------------------------------------------------------------ •
Citizen-centric Measures
Nivaraana
Nivaraana is a grievance redressal mechanism in the form of a modern
friendly cell with computer systems to record and respond to citizen's
grievances in a systematic manner.
Registration of Births and Deaths
One of the major achievements of the BMP has been the
computerisation of registration of births and deaths and issuing
of certificates for the same. The certificates have been redesigned.
The procedure has been decentralised so as to provide greater
access to the citizen.
Patients Charter
A definition of services and service charges in BMP hospitals
and dispensaries to provide greater transparency and assure
value.
Shuchi Mitra
Creating a vehicle for citizen involvement in solid waste
management through a neighbourhood watch and
monitoring programme.
Citizens Charter
Interactive sessions and framework for defining roles and
responsibilities for the Charter are in progress. Clear
quantifiables and deliverables are being prescribed within the
framework of the Charter.
ISO 9002 Certification For Improved Standards And
Service Levels
Innovative Public Private Partnership
Innovative financial models that enable capital flow and
management from the private sector to provide utilities and
services have been developed jointly by the BMP and BATE
A number of parks, circles and medians have been adopted,
adding greenery and beauty to the city's landscape. New-look
bus shelters and traffic signs are other examples of providing
utilities besides generating revenue for the BMP.
The Way Ahead
It has been an experience working with BATF and other civicminded sponsors to bring in more efficient systems of
management, transparency in administration and citizen
centric programmes.
The BMP has fuller understanding about the need for system
changes, legal amendments and final restructuring to cut costs
and augment revenues. This alone will enablethe BMPto invest
adequate capital in infrastructure, in schemes for the deprived
areas and people and meet increasing expectations of the
citizens. The corporation looks at the coming year as the year
of consolidation. It commits realistic targets to the citizen
while setting for it a more aggressive mandate for
internal reforms that include cost cutting and revenue
augmentation measures.
IT TAKES A LOT TO TAKE
BANGALORE FORWARD
- Media
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