INSERVICE TRAINING PROGRAMME FOR PRIMARY HEALTH CENTRE MEDICAL OFFICERS

Item

Title
INSERVICE TRAINING PROGRAMME
FOR
PRIMARY HEALTH CENTRE MEDICAL OFFICERS
extracted text
Training Manual
INSERVICE TRAINING PROGRAMME FOR
PRIMARY HEALTH CENTRE MEDICAL OFFICERS

FAMILY PLANNING

QUALITY OF CARE

DEPARTMENT OF HEALTH & FAMILY WELFARE
GOVERNMENT OF HIMACHAL PRADESH
1995

.

INSERVICE TRAINING PROGRAMME
FOR
PRIMARY HEALTH CENTRE MEDICAL OFFICERS

FAMILY PLANNING - QUALITY OF CARE
Training Manual

Department of Health and Family Welfare
Government of Himachal Pradesh.
leO

United Nations Population Fund

yjggj

55, Lodhi Estate, New Delhi-3

Parivar Seva Sanstha
marie stopes

Defence Colony Market, New Delhi-24



CONTENTS

I

i

Preface

II

Foreword

III

Acknowledgments

Chapter 1.

Family Planning, Safe Motherhood and Child Survival
1.1
Link between Family Planning,

Safe Motherhood and Child Survival
Chapter 2.

Counselling Skills
2.1

Chapter 3.

Chapter 4.

1

7

2.2

Counselling - Need in Family Planning
What is Counselling

2.3

Skills and Steps in Counselling

10

8

Clinical Skills
3.1

Anatomy and Physiology of Reproduction

20

3.2

Family Planning Methods

23

3.3

Natural Family Planning Methods

25

3.4

Spermicides and Condoms

29

3.5

Intra Uterine Devices

35

3.6

Oral Contraceptive Pills

45

3.7

Centchroman, Injectables, Implants and

3.8

Emergency Contraception
Male Sterilisation

51
54

3.8.1

Female Sterilisation

62

3.9

69

3.10

Medical Termination of Pregnancy
Asepsis

3.11

Medical Emergency Management

83

76

Managerial and Evaluation Skills
4.1

Introduction to Managerial Skills

88

4.2
4.2.1

Supplies, Inventory Control and Storage
Contraceptive Social Marketing in India

88
94

4.3

Physical Requirements; Institutional set-up
for Mobile and Static Services

99

4.4

4.5

Quality Services in Family Planning
Access to Care

4.6

Monitoring and Evaluation of Family

Planning Quality of Care

104
106
108

PREFACE
Himachal Pradesh is a progressive North Indian State. The 1991 census figures for Himachal
Pradesh revealed a literacy rate of 56.7% for women, sex ratio of 936 female/1000 males, death

rate of 8 per 1000, Infant Mortality Rate of 74 per 1000 and a birth rate of 27.6 per thousand. The

achievements on the health front are considerably better than the national average.

The National Family Health Survey (1993) has confirmed that the family planning coverage in
Himachal Pradesh has been good with a Contraceptive Prevalence Rate of 58%. Of the total 54%

using modem methods -45% use terminal and 9% use spacing methods.
In order to maintain and further improve the acceptance of family planning in Himachal Pradesh,

it is essential that greater attention is paid to Quality of Care in family planning. A wider choice

of quality family methods must be made available to the clients.

II

The Government of Himachal Pradesh has taken a number of steps to further improve maternal
and child survival and reduce fertility in all 12 districts of Himachal Pradesh. This includes

I
I

training of health and allied personnel in child survival and safe motherhood initiatives,
prevention of HIV/AIDS and Quality of Care in family planning. It also includes improved service

delivery protocols, equipment and infrastructure, Management Information and Systems, Infor­

mation Education and Communication activities. The United Nations Population Fund under its
Area Project is supporting the Government of Himachal Pradesh in its efforts.

The training module has been developed by PSS in collaboration with representatives of the

Department of Health & Family Welfare, Himachal Pradesh, with help from UNFPA. The

framework for this module was laid out in February 1993 in the First Working Group Meeting of

national experts. The draft module was developed and then pretested, before being reviewed in
the second National Working Group meeting held in July 1994. The module has been reviewed
several times in consultation with project & health personnel of HP, in order to tailor it to the

specific needs of medical officers of primary health centres.

The training course covers four broad areas aimed at ensuring better quality of Family Planning
services - the link between family planning and safe motherhood - child survival interventions;

skills for effective counselling: clinical skills; managerial & evaluation skills. Government of
India “standards for sterilisation”, standard guidelines for other contraceptive procedures, the
MTP Act as well as international reference materials have been utilized in preparing this module.
The training module comprises 3 books: a Facilitator’s guide for the use by trainees , a Training

Manual to be used by trainees during & after the course as well as by trainees, and a Client

Education Booklet to be used by medical officers during family planning counselling.
Although the training module has been prepared for Himachal Pradesh, it has been based on the

National Family Welfare Programme. Use or adaptation by Governments or voluntary agencies
of other states of India will therefore be welcomed. Although a lot of effort has been invested in

making ti fully accurate, errors and omissions are possible & we encourage users to bring these
to our notice.

It has been our endeavor to provide relevant and comprehensive information on all aspects of
family planning. We hope that this training will enable Medical Officers of Primary Health

Centres to perform effectively, thereby resulting in improved acceptance of family planning.

Parivar Seva Sanstha
March 1995

New Delhi

FOREWORD

The National Family Health Survey (NFHS 1992) has reported a birth rate of 28.2 per 1000 live

births in Himachal Pradesh. The infant mortality rate has declined to 56 per 1000 live births - this
is linked to increasing immunisation coverages, as borne out by the fact that no case of polio has

been reported in the state for the last three years. Along with high literacy in the state (74.6% and
52.5% for men and women, respectively - Census 1991), there is a high degree of awareness, on

health and family welfare issues. Knowledge of family planning on part of married women is
nearly universal (99.1%), with 58.4% of them currently using contraception. There is however,

a significant gap between knowledge or desire, and use of family planning services, especially for
spacing methods. Although 41.6% women do not desire a child for the next two years or longer,
only 8.6% are current users of modem, temporary methods. This is apart from 4.1 % couples who

rely on traditional methods such as periodic abstinence and withdrawal. The large unmet need for
Family Planning services would imply that in order to further increase and sustain contraceptive

coverage, it will be necessary to improve the quality of family planning services.
I
I

The International Conference on Population and Development (Cairo, 1994) has emphasized that
the aim of family planning is to enable individuals and couples to decide freely and responsibly,
the number and spacing of their children. For this the Plan of Action endorsed by all countries
including India, recommends continuing efforts to satisfy unmet need, through improvements in

the quality of reproductive health and family planning counselling, services and EC (information,

education & communication). One of the key interventions recommended by the Conference, is
to expand and upgrade training in reproductive health care and family planning, for all health care
providers, managers and educators. Such training should cover counselling and interpersonal
communication, apart from improving technical skills.

Against this backdrop, the Government of Himachal Pradesh has launched, as part of the UNFPA
assisted Family Welfare Area Project, an in-service training programme on Family Planning:

Quality of Care, for medical officers, health workers and supervisors of the Department of Health
and Family Welfare. Quality services require that service providers treat clients with respect and
compassion, provide them full information on family planning, and ensure appropriate follow up

care, including treatment of side effects of contraceptive use. All service staff must encourage
clients to use services continuously, rather than just initially accept them. In the process we must

ensure adherence to standard technical protocols and guidelines, and also monitor improvements

in quality. This training module has been specially developed to cover these areas.

The transformation to universally available quality services cannot occur overnight. It will be

gradual, step by step process requiring untiring efforts on part of programme managers and ser\ ice
personnel. I am confident that all programme officers, doctors and paramedics of the Health &

Family Welfare Department will translate this training programme into action, by making quality

services widely accessible to individuals and couples who wish to plan their families. With the
goal of providing the best possible facilities to the people of the state, the Government of Himachal

Pradesh is committed to continuously improving the quality of health and family welfare services.

(J P Negij-----Commissioner & Secretary (Health & Family Welfare)
April 1995

Government of Himachal Pradesh, Shimla.

ACKNOWLEDGEMENTS
The assistance received from various agencies and individuals in the preparation of this Training Module is
acknowledged. The following persons have contributed at various stages to the development of this Training Module.
Government of Himachal Pradesh

AS Suketia
Anita Limbu
Amar Chand
Ami Chand
AR Raghu
Anoop Sharma
Aparna
Archana Soni
BS Rawal
Bimla Chauhan
Simla Chaudhry
BR Suri
BS Anand
Balbir Singh
Banari Das
BD Sharma
CD Sharma
CL Sharma
CR Kan war
Chaman Lal
Devika Rani
Damyanti Sharma
DR Soni
Davinder Kaur
DR Sharma
GL Jaryal
GN Sharma
Hardev Singh
HR Kalia
ID Kapoor
JK Gupta
J Raman
Government of India
K Kehar

Parivar Seva Sanstha
Alka Dhal
Anu Gupta
GD Tripathi
Jayanthi Nayak
Niharika
PA Mehta
Radhika Chandiramani
Sudha Tew an
S Vishwanath
TG Aruna

Java Garg
Jagdish Singh
Jeewan Sharma
Jhanda Singh
JK Kakkar
Kama Bhardwaj
Kusum Sharma
Kamlesh Kumari
Kali Dass
Kishori Lal
KC Chopra
KK Sharma
Kalpana Singh
Kamal Kishore
KL Kapoor
Kavita Jagta
ML Mahajan
ML Gupta
Manjeet Kaur
Manoj Kumar
Manish Sharma
NC Sharma
NK Galoda
Om Parkash
PS Pathania
PK Sharma
PK Gupta
Rajinder Mehta
Reno Malan
Rajinder Minhas
Rajinder Puri

RC Soni
Rajni Sharma
Raj Kumari
Rama Devi
Ranjana Kumari
Ravinder Kumar
RK Agnihotri
Rakesh Chauhan
RK Sharma
RS Kanwar
SK Pathyarch
SP Singh
Surinder Singh
Swatantar Sharma
SN Sachan
SP Sareen
SN Sharma
Swaran Lata
Sukhram Chauhan
Shanti Dhatwalia
S Agnihotri
Shanti Thakur
Shant Prabha
Sarla Devi
S Katwal
Sanjay Dhiman
Sadhna Devi
Sumeeta Walia
TD Sharma
Veena Charya
Vinod Kashyap

Resource persons
A Syngle
Aruna Broota
Banoo Coyaji
B Chadha
DH Nath
DK Mangal
G Giridhar
K Gopalakrishnan
Kirti Iyengar
MC Watsa
Neena Raina
SN Mukherjee
S Chaudhry
S Bhatnagar
S Ramasundaram
UR Krishna

WHO (SEARO)
Suniti Acharya

UNICEF

Sanjeev Kumar'

UNFPA
Ena Singh
SD Iyengar
Shally Prasad
Tevia Abrams

Any part of this Manual may be copied or reproduced without permission from Parivar
Seva Sanstha and the United Nations Population Fund. Acknowledgements and a copy of
the material will be appreciated.

March 1995

----- .

Chapter 1

FAMILY PLANNING, SAFE MOTHERHOOD AND CHILD SURVIVAL

DI
Introduction

The maternal mortality rate (MMR) in India is estimated at 4-5 per 1000 live births i.e. one woman
dies for every 200-250 live births. For a woman in the developing world, the average lifetime risk
of dying of a pregnancy related cause is 1 in 15 to 50, compared with an average lifetime risk of
1 in 4,000 to 10,000 in developed countries. This 200 fold increase in risk is reflected in the fact
that developing nations account for 86% of the world’s population but 99% of the maternal deaths.
In India, for every one woman who dies due to child birth, 10-15 women suffer from chronic illhealth after pregnancy in the form of anemia, pelvic inflammation, sterility, genital tract fistulae
etc. When a mother dies, infant survival at the end of one year drops from 90% to 20%. India loses
about 100,000 women every year due to pregnancy and its related complications. For a woman
or family, is this not too high a price to pay, in order to experience motherhood?

Even though the National Family Planning Programme began in India in 1951, it has not
succeeded to the desired extent in different parts of the country, either in stabilising population
or in satisfying health needs of the family. A substantial proportion of couples have not adopted
family planning, resulting in uncontrolled fertility. An important reason for this is the fact that the
family planning programme is seen as a separate programme having few linkages with other
programmes. This has grave consequences for the health of the mother and the child. Pregnancies
that occur too early or too late, too close or are too many, contribute to a great extent to high
maternal and infant mortality. Therefore, any programme on safe motherhood or child health care
must be integrated with family planning service delivery. The sexual and reproductive health
concerns of women and men need to be addressed through a comprehensive programme of
reproductive health including family planning, sexuality, antenatal, intranatal and postnatal care,
Sexually Transmitted Diseases (STDs) including HIV/AIDS and gynaecological services.
The link between fertility and maternal mortality

Females have a low status in the family. Girls are often undernourished and their health is a low
priority. They are married off at an early age and become mothers at a young age as they are
pressurised to prove their fertility early. In the quest for a son, they are forced to bear many
children. Their lack of access to services leads to poor spacing of births. Many women die in the

1

Fazr^iy Plannir.i Safe Motherhood and Child Survival

vicious cycle of uncontrolled fertility and maternal mortality. One way to analyse this link

between fertility and maternal mortality, is to look at major causes of maternal deaths.

1.

Haemorrhage: This is one of the main causes of maternal death. Bleeding may occur in early
pregnancy due to spontaneous abortion. It may also be the result of illegal induced abortions

performed by quacks in unlicensed places. Bleeding in late pregnancy (antepartum
haemorrhage) is more common with high maternal age and grand multiparas who have borne
children in quick succession. Haemorrhage may also occur after delivery (postpartum
haemorrhage or PPH). PPH is more likely among women undergoing difficult labour or when

pregnancies are in quick succession. It is also more likely in case of teenage pregnancies in

whom the pelvis has not fully developed. Tears in genital tract also cause PPH. Among
women who have delivered earlier many times along with anaemia, there is the added factor

of an osteomalacic pelvis. As these women have already delivered vaginally earlier, doctors
tend to forget that because of uterine atonicity caused by repeated deliveries, these are the

very women who may have obstructed labour, ruptured uterus and PPH.

2.

Toxaemia of pregnancy: This is more common in teenage pregnancies and in pregnancies
occurring at a late age, frequently after many children. Toxaemia is also more common in the
lower socioeconomic strata. The problem is aggravated by lack of antenatal care. Pre­

eclampsia may progress to eclampsia (hypertension with convulsions) with grave prognosis

for the mother and foetus, which generally does not survive. Anaemia due to either
malnutrition (in the young or with short birth interval or among multigravidae) frequently
goes hand in hand with toxaemia.

3.

Sepsis: Sepsis may result from illegal abortions or from deliveries conducted in unhygienic

surroundings or by untrained midwives. Women often risk their lives to terminate an
unwanted pregnancy - they seek the help of quacks rather than licensed institutions, due to

the shame and guilt associated with abortion. Many of these women end up as cases of septic

shock in hospitals. About 12 per cent of maternal mortality in India results from induced
abortions. Anaemia increases a woman’s susceptibility to sepsis.

4.

Obstructed labour : Cephalopelvic disproportion is higher in teenage and multiparous

pregnancies occurring in quick succession, as the pelvis is either not fully developed or the
bones have become soft and pelvic diameters reduced. The foetus may be normal or big sized,
but the mother cannot deliver vaginally - labour becomes prolonged and difficult. Forceps/
vacuum delivery or caesarean section may be required, or uterine rupture may occur. This
may result in perinatal mortality or morbidity.

The quality of neonatal/infant care has a direct effect on maternal mortality. If the child’s survival

is not assured due to lack of good neonatal and infant care, parents opt for more children at short

intervals, in the hope that some may survive. Small birth intervals are in turn associated with
higher maternal and infant mortality.
2

Family Planning Quality of Care : Training Manual for Medical Officers

Given all the above problems in pregnancy, the mother and infant may yet be saved if emergency
\

medical care is available in time. Good antenatal care reduces the risk, but does not eliminate it.
Factors arising de novo in labour can be handled by a well equipped essential obstetric care unit.

In hilly or scattered terrain, transportation and distance will play a very important part if maternal
lives are to be saved.
Effect of uncontrolled fertility on the child

Infant mortality in India ranges from 17 to 126 per 1000 live births. Wherever Infant Mortality
Rate (IMR) is high, the birth rate is also high as the insurance effect of child survival is

unpredictable. This leads to larger families, and also takes a toll on mothers’ health. On the other
hand, uncontrolled fertility may lead to the birth of children with physical and mental problems.

Babies may be bom preterm or have low birth weight. This increases their chances of acquiring
childhood infections and may result in infant deaths.
Birth Interval : When birth interval is less than 2 years, the risk of death is twice as compared
to birth interval of more than 2 years. Spacing of at least 2 years prevents 1 in every 5 infant deaths.

The older sibling preceding a short birth interval is one and half times more likely to die due to
early weaning, decreased immunity from breast milk, increased food depletion and decreased
maternal attention.
Birth Order: The subsequent order are more prone to illness because they may be undernourished

or suffer from childhood infections, death in the womb in the last 2 months of pregnancy and death

during the 1st week after birth is more than quadrupled.
Maternal Age : Infant and under five mortality is also directly related to maternal age. Sudden

infant death syndrome is higher in teenage pregnancies. Low birth weight babies are bom to very
young mothers and there is increased risk of physical and other (mental) handicaps. There is

increased risk of still births and congenital defects when pregnancy occurs at a late age.
Care by the mother : Children under five have higher risk of childhood diseases and succumb
to them in the absence of good quality medical care. Most of these illnesses can be prevented by
(

immunisation, improved personal hygiene and nutritional practices which are largely dependent
on the presence of the mother, apart from availability of services. Maternal death due to whatever

cause, predisposes to the death of young children, particularly infants. The common thread that
emerges from the above analysis, is that many women and children die due to the effects of

uncontrolled fertility - babies bom too early, too many, too close and too late. If pregnancy can

be planned using a range of contraceptive methods, maternal risk of death can be reduced by one
third. If women are given the choice to decide the number and timing of babies, morbidity and
mortality will reduce.

3

Family Planntr.i. Safe Motherhood and Child Survival

Benefits of family planning

Benefits to the woman
1.

Family Planning decreases the incidence of high risk pregnancies.

2.

It decreases deaths due to high birth order and advanced age.

3.

It decreases deaths due to illegal abortion for unwanted pregnancy.

4.

Benefits from use of contraceptives, to women’s reproductive health.

i.

Condoms - prevent STDs, AIDS and decrease risk of Pelvic Inflammatory Diseases
fPID) arising due to STDs - notably gonorrhoea and chlamydia. They also reduce risk

of cervical dysplasia, which is associated with malignancy.
ii

Oral contraceptives - reduce the incidence of ovarian and endometrial cancer, fibroids,
benign breast diseases and pelvic inflammation. They help in menstrual problems like

menorrhagia and dysmenorrhoea, anaemia due to heavy menstrual flow, dysfunctional
uterine bleeding, pre-menstrual syndrome.
Benefits to the child
1.

Increases birth interval and thus child survival. Maternal depletion is corrected, hence better
infant growth and survival is a direct benefit. Older siblings also benefit from spacing.

2.

Infant and childhood problems like low birth weight (including Intra Uterine Growth
Retardation) and risk of certain congenital malformations reduce if pregnancies occurring
either too early or too late are avoided.

3.

The number of pregnancies and births will reduce with improved health of the mother and
child. Hence parents would not opt for too many children in the hope that some will survive.

Benefits to the couple
1.

A happier, tension free sex life as the fear of unwanted pregnancy is eliminated. There is more
time to devote to each other and to the family.

2.

Couples can achieve higher educational and economic goals if fewer children are bom when
desired. Level of literacy and standard of living improve.

3.

There are reduced chances of STDs and AIDS with the use of condoms. Transmission of
STDs to the spouse can be prevented.

The role of induced abortion

All contraceptive methods, even if used properly, have a failure rate. In the event of contraceptive

4

Family Planning Quality of Care : Training Manual for Medical Officers

failure, a couple or client can exercise the option to terminate a pregnancy. However, such an
I

induced abortion as a method of contraception is only a back up for failed contraception, and is

not a method of family planning. When family planning acceptance increases, the need for

induced abortions as a method of contraception declines. Despite the fact that abortion has been
legal for over 20 years, quality Medical Termination of Pregnancy (MTP) services have not been
>

freely available. Nearly 15% of maternal deaths are related to illegal, septic or mismanaged
abortions, therefore, safe abortion services constitute a maternal health care measure.

Medical termination of pregnancy services must be provided with empathy, privacy, confidentiality,
and using the proper technical procedure. The community should be made aware that quality MTP

services are accessible and that such services are culturally acceptable. It is possible that women
in a particular community tend to favour unlicensed practitioners despite knowledge of licensed

government institutions in the area. Since this might be related to a lack of confidence in the MTP

services currently available at government institutions, the reasons for poor utilisation should be
investigated and remedial measures such as improvement of quality of services undertaken.
Programme Managers should be clear about the fact that MTPs conducted following contraceptive

failure are done with just cause. However, if a significant proportion of MTPs have to be
conducted because contraceptives are not readily available to women, it reflects a failure of the

i

family planning services in the area. Apart from providing MTP to the clients, such a situation
needs to be addressed in the long term by improving awareness, access and quality of outreach
family planning services. To summarise, whereas contraceptive failure following reasonably

correct use is a justified indication, for a programme manager contraceptive lack is not a justified
I.

indication for carrying out MTPs on a regular basis. If contraceptive lack is the major indication

for substantial numbers of MTP, the quality of the family programme (in the area) is questionable.
The morbidity, mortality and psychological sequelae related to induced abortion should be kept
in mind in this context.

Quality of care in family planning
An important feature of family planning services as provided to clients is that quality considerations
have not been accorded priority over the years. Family Planning performance is measured in terms

of contraceptive methods initiated or distributed and births averted, rather than in terms of the
impact it has on family or women’s health. If family planning is to be provided as a health rather
than as a population control measure, quality of services will have to improve.
People may accept and use contraceptive methods, but if there is lack of contraceptive supply or

when choice of method is dictated by the provider, the user is not likely to continue with the
method for long. Each method has its limitations which should be well understood by the provider
and the user. In order to ensure quality of care, family planning services should be convenient and

t

5

Family Planr.-.”.^. Safe Motherhood and Child Survival

accessible; there should be adequate supplies, equipment and technically skilled personnel.
Service providers should be able to counsel or communicate effectively and should give complete

information to clients, so as to enable them to exercise choice in adopting a method After adopting

a family planning method, continuing users should be followed up over time.
The goal of this training programme is to improve the quality of family planning services.

Thereby, the aim of family planning to ensure safe motherhood, child survival and family well
being would be achieved with optimum utilisation of resources. The module covers relevant
counselling, clinical, managerial and evaluation skills for Primary Health Centre (PHC) level
Medical Officers, in order to upgrade service quality. Since quality cannot be improved if quality

cannot be measured, the evaluation of quality of family planning care is covered under the section
on “evaluation skills”.

6

Chapter 2

COUNSELLING SKILLS
I

2.1

Introduction
A major factor contributing to high mortality and morbidity of women and children in India is
high fertility. Family Planning is an important intervention in reducing this. However the

acceptance of family planning is largely dependent on the quality of services provided and an

informed choice as provided to clients. It has been found that counselling in family planning helps
to effectively increase acceptance.

Why is counselling essential in family planning ?
Counselling helps the client sort out issues related to reproductive health viz. sexuality,

pregnancy, responsible parenthood, abortion, STDs and HIV/AIDS. These are issues that are

frequently not discussed because of embarrassment. However, these are issues that have an
important bearing on our lives.
Counselling is an integral part of family planning because it

• enables people to decide on whether to adopt family planning and if so, then how to do it
• helps decide which method is most suitable for a client
• increases continuation rates
• promotes user-satisfaction
• emphasises spacing methods rather than permanent methods

• addresses other reproductive health concerns such as STDs
• fits family planning into the client’s lifestyle.

Common reasons for rejection of family planning methods
To be able to effectively counsel clients and to enable them to use family planning techniques, it

is important to know why some people do not use or reject these techniques. Some possible
reasons are:
1. Aversion to the idea of birth control: Birth control is seen as unnatural.

7

I
Counselling Skills

2.

Birth control is seen as intrusion: Using a method such as condoms or an IUD is also seen

as interference in the sex act and as a deterrent to intimacy.

3.

Embarrassment and guilt: There is embarrassment and guilt over obtaining supplies or

seeking information regarding family planning methods.
4.

Lack of information: Inadequate or wrong information discourages people from using family
planning.

5.

Infrequent sexual activity: Irregular sexual activity for some leads to the feeling that there is

no need to adopt a family planning method.

6.

Social pressures: Social pressures of having a child within the first few years of marriage or

of having a son prevent some from using family planning.
7.

The option of abortion: Sometimes people do not use contraception because they feel that
they have the option of abortion in case they have an unwanted pregnancy.

8.

Obtaining supplies: Obtaining supplies of a contraceptive method may be difficult because

of lack of availability, cost or embarrassment.
9.

!

Coercion by health personnel: In cases where clients have been forced into using a method
that later proved to be unsuitable, the clients would be understandably hesitant to return to
the provider for another method.

22

What is counselling ?

Counselling is a specialised process of communication, enabling a person to make an informed
choice regarding a course of action. People, throughout their lives are faced with choices. A
counsellor is a trained person who uses certain techniques to help people make decisions.

Counselling is not merely advice giving or motivation . The element of persuading or coercing
a client is absent in counselling.

It is a helping relationship, a relationship that helps people to grow, to change and to be capable
of making their own decisions. Each person knows his/her own situation and is best equipped to

choose between various alternatives. However there are times when it is difficult to decide on what
to do, especially when decisions have far reaching consequences on their lives. Counselling helps
in such situations. A Counsellor never makes decisions on behalf of the client (the person who is

seeking help) but simply steers the discussion in such a way that the client is able to take a decision.

8

I

Family Planning Quality of Care : Training Manual for Medical Officers

Definition
Counselling is an interactive relationship between two individuals (Counsellor and Client)
whereby the counsellor helps the client to better understand him/herself with respect to his/her

relationship to his/her present and future problems/ situations. Counselling in family planning is
an interactive relationship between the M.O./Health Paramedic and a client which helps the

client to decide whether to adopt a family planning method and if so, to make an informed

choice of a particular family planning method. Counselling is also defined as face-to-face
I

communication in which one person helps another make decisions and act on them.
Counselling and health education

Though counselling and health education have much in common, they are not the same.
Similarities between Counselling and Health Education -

• Both aim at changing behaviours in order to reduce risk.
I

• Both use two-way interactions between provider and client.

i

• Both rely heavily on communication skills.
Differences between Counselling and Health Education -

1.

Counselling is usually initiated by a client in need of help while health education is usually
initiated by the educator, e.g., when a MO or Health Worker decides to persuade a client to

adopt family planning, the process is one of motivation or health education. But when a
person himself / herself or a couple requests help from a Medical Officer or Health Worker
about spacing, limited births etc., the stage is set for counselling.

2.

Counselling is primarily a coping process in which the client is helped to make a decision

regarding a problem situation or make a choice.
3.

Counselling aims to reduce stress by means of a dialogue with the client whereas health

education aims at the dissemination of information via discussion.
4.

Counselling is usually done in a one-to-one situation or in very' small groups while health

education is usually for a small group or larger audience, e.g.. When a client or couple
approaches the medical officer to decide or choose a method of family planning, it is a

counselling situation. However when a Lady Health Visitor (LHV) or Multi-purpose Worker

(MPW) holds a talk in a village about sanitation, nutrition or reproduction, she is giving
health education.
Counselling and motivation
i

Counselling is more effective than motivation as it is initiated by the client while motivation

means the M.O./Health Worker initiates the conversation. A motivator highlights the advantages
9

Counsellinf’ Skills

while a counsellor talks of both the advantages and disadvantages. The motivator often makes

the decision while the counsellor facilitates the client to take a decision. There is an element

of pressure in motivation. Family planning counselling does not imply that the counsellor
persuades or coerces the client to accept a particular method. It merely facilitates the client to

decide which method to adopt. It also dispels the myths and beliefs as well as attitudes that the

client may be harbouring within him/her, towards the various contraceptive methods. The primary
advantage of counselling is that of gaining the active participation of the client on the course of

action which is eventually decided upon. A client who has chosen a particular family planning
method after considering all the information and implications is more likely to be a satisfied and

a long term user of that method.

Why counselling is not mere information giving
Family planning decisions are made by individuals who live within families and societies.
Therefore, such decisions are complicated by family and social pressures in addition to the

person’s own fears and apprehensions. Information about services available is also inadequate.

Men and women come to know of family planning techniques from their friends or relatives

who themselves may be misinformed.
Merely providing factual information in an educational way is not enough. Potential users of
family planning services benefit by discussing their anxieties, fears and doubts. In a counselling
situation, these negative feelings are resolved. This obviously takes more time and effort of the

M.O. or health worker than an information giving exercise, but it yields many advantages and
leads to satisfied and long term use. If the client decides on the method to be adopted after
understanding its implications, the responsibility of action is also with him/her. After all, the
effects of the choice are going to be felt by the client, not the M.O. or health worker. It is unethical

to push the client to accept a method that the client is uncomfortable with.

2.3

Counselling skills

Counselling, as mentioned earlier, is a specialised process of communication. It is a skill that
develops and grows with practice. Certain techniques are used during counselling in order to

make the client comfortable so that communication is facilitated. Before starting the counselling
process, it is necessary to ensure that the physical setting is conducive to counselling.

10

Family Planning Quality of Care : Training Manual for Medical Officers

The physical setting for counselling

The physical setting should be i)

Private : to assure the client of confidentiality. Counselling is most effective when it is done

in a separate room/chamber where the couple/client feels free to bring up personal matters
such as family planning. In a Primary Health Centre this can be the MO’s room or the

I

family planning room, provided these are not being used for registration etc. and frequent
interruptions by other clients/staff do not take place. Privacy has physical and social

dimensions. Physical privacy is ensured by restricting the entry of others in the room,

shutting doors, using curtains etc. Social privacy or confidentiality is ensured by not sharing
a client’s experience with anyone else (not even the spouse, unless the client agrees), keeping

i

records secret, and not even talking so loudly in a clinic that everyone outside can hear.
Privacy is important because unless the client is assured of confidentiality, it is likely that
counselling will be incomplete and method rejection higher. Sometimes counselling may

take place in the open e.g. when the Medical Officer sits out in the sun during winters. Such

situations reduce confidentiality and few clients can feel comfortable discussing family

planning or other reproductive health issues. It is likely that counselling in such settings will
be inadequate.

ii)

Comfortable: with adequate seating space. The physical setting of the room should provide

for a friendly atmosphere where the client can speak freely. The M.O. should also keep visual
aids and literature such as pamphlets, sample charts, leaflets, contraceptive samples etc. in

the room to explain various family planning techniques to the client.
Counselling skills
There are several skills that the M.O. should use during counselling for family planning.

1.

Active Listening: Listening is the most important skill a service provider must possess. The

M.O. should pay total attention to what is being said, observe non-verbal messages the client
is sending and encourage the client to talk by nodding the head and saying “go on”.

Some counselling behaviours representative of active listening skills are • good eye contact
• head nodding at relevant places
• saying “hmmm”
• saying “ go on”
• not rushing the client during pauses while the client may be finding words to express oneself

11

Counselling Skills

• not interrupting when the client is talking

• ask questions to facilitate conversation

2.

Summarising and Paraphrasing : This means restating by the service provider in her/his

own words what the client has said so far to check whether it has been correctly understood.
This indicates to the client that the provider has been following and understanding what has

been said by the client.

3.

i

Empathy : In empathising with a client, the M.O. is able to leave aside his/her own frame
of reference, and, for the time being adopt the frame of reference of the client. The M.O.
can then appreciate how the client experiences the events in his/her world. For example,
with empathy, the M.O. can appreciate the awkwardness a young man may feel in using a

condom during his first sexual experience.

The service provider experiences the client’s feelings as if they are one’s own. This “as if’
quality is extremely important to keep some distance between the provider and client, to

ensure professionalism and to prevent the provider from being overwhelmed by the client’s
feelings. For empathy to have an impact, it is essential that the health personnel must
communicate or reflect back to the client that the client’s feelings are being understood and

his/her emotional state is important. The client must feel understood. Empathy may be
communicated verbally, nonverbally or by a mixture of both.
It is necessary to distinguish between sympathy & empathy. Empathy involves the power of

understanding and imaginatively entering into another person's feelings. There is more
involvement in this situation than in sympathy, where one shares or experiences an affinity

with the emotions of another. When a woman describes the problems she faces with the IUD,

a sympathetic M.O. shares the problem but is not involved. On the other hand, an empathetic
M.O. will understand her feelings as if they were his/her own. Empathy implies a position
of equity between the counsellor/M.O. and client. In case of sympathy, the M.O. will be

assuming a position of superiority.

4.

Positive Regard for the Client: The M.O. relates to the client as a person of equal status

and accepts that the client has a right to accept or reject family planning. Confidentiality is
also a part of showing respect for the client and his problem. The M.O. assures the client that

no one else will be told about the client’s problem.

Also, the M.O. behaves in a non-judgemental and non-threatening manner. Very often,
we feel that an illiterate woman will not listen to instructions or understand them and so we.
don’t give complete information. We also tend to judge people, if their sex lives don’t fit in

with our ideas of what is acceptable. This is particularly true with regard to premarital sex

12

Family Planning Quality of Care : Training Manual for Medical Officers

or extra marital relations. The M.O. should be non-judgemental while counselling for family
planning, even if his/her values differ from those of the clients.

Frequently, a client is offered a method of family planning with a condition. For example,

“You can have an IUD inserted now as I have the time. Otherwise you will have to come next

week.”, “Immunisation of the child will be done if the mother accepts a family planning
method . Such situations make the client feel threatened and even if a method is accepted,
the rate of rejection is likely to be much higher. Along with respect for the client, comes
respect for the decisions that the client makes.
5.

Giving Correct Information in a Simple Manner : Information about various methods,

their advantages and disadvantages is to be given in a comprehensible, unbiased manner. All

information relevant to the client’s situation must be given. The M.O. should make certain

that the client has understood the information and its implications. It is incumbent on the
M.O. to provide the clients information so that they can accept or reject family planning.

6.

Analysing Each Option with the Client: The service provider uses the problem solving

technique, which is a non-directive approach to help the client adopt a suitable family
planning method. Along with giving information, the implications of using the method arc

explored and the costs to the client are calculated. Costs are in terms of money spent, time

spent in using the method, intrusiveness into sexual and other activities, degree of comfort
with the method and side effects experienced. The information includes possible adverse
rcactions/lailures and ways to tackle them. Obviously, the method with the least cost and
maximum benefits to the client will be the method chosen by the client.
The client must be actively involved in this process of checking out the gains and costs of

various methods. The techniques mentioned earlier are useful in establishing a relationship
in which problem solving can effectively happen.

Six steps for family planning counselling
So far we have discussed the techniques of counselling and the skills necessary for counselling.
The following six steps may be used while counselling a client for Family Planning.

There are six steps that may be remembered with the English word “GATHER” where each

letter stands for a step or stage in counselling. Remember, each client is an individual and
the techniques you use must suit the client. Also, all the stages do not have to come in strict
sequence.

G Greet clients
A Ask clients about themselves.

13

Counselling Skills

T Tell clients about family planning methods

H Help clients choose a method.
E Explain how to use a method.
R Return for follow-up
Greet clients

• As soon as you meet clients, give them your full attention.

• Be polite: greet them, introduce yourself, and offer them seats to make them feel comfortable.
• Use attending behaviour and positive gestures to indicate interest and attention.
The next 4 sections Ask, Tell, Help and Explain are essential for informing the client to enable
him or her to make a correct choice.

Ask clients about themselves
• Ask questions to elicit information in a non-confronting way.
• Help clients to talk about their needs, wants and any doubts, concerns or questions they have
about family planning.
• Use “open ended questions”. These are questions that draw out more information from the
client and cannot be answered merely by “Yes” or “No”, e.g. How do you feel about using

condoms? What have you planned about having another baby ?

• Ask your clients what information they have about the methods that interest them. You may

learn that a client has wrong information. It is important to gently correct the mistake and
dispel all myths.
• If the client is new, obtain a history. Write down client’s

(1) age

(2) marital status
(3) number of pregnancies
(4) number of live births
(5) number of living children
(6) family planning methods used presently and in the past.

(7) relevant information on general and reproductive health (major chronic illness, reproductive
tract infection etc.)
Explain that you are asking this information to help them choose the best family planning method.

Keep questions simple and brief and look at your clients as you speak to them.

14

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Family Planning Quality of C^re : Training Manual for Medical Officers

Tell clients about family planning methods

All clients need to know about the family planning methods that are available. How much they

i

need to know depends on which methods interest them and on what information they already have.

• Tell your new clients which methods are available and where.
• Do not forget to include natural family planning methods. In some situations, this may be the
best method of choice.

*

• Address any anxieties or myths that the client may have about any particular family planning
method.
• Briefly describe each method that the client wants to know about. Talk about :
(1) how it works

(2) advantages and benefits
(3) disadvantages and possible side effects.

(4) Impact of each method on health.

i

Help clients choose a method

• Ask clients if there is any particular method they would like to use. Some would have already
decided what they want and others will need help analysing their choices.

• To help clients, ask them about their family circumstances and their reproductive intentions,
e.g. Till when does the client wish to delay pregnancy? How frequently does the couple have
sexual contact?
• Ask the clients which method their sex partner would prefer. Some methods are not safe for

some clients. When a method is not safe, tell the client so and explain clearly. Then help the
client choose another method.
• Ask clients if there is anything they do not understand. Repeat information if necessary.
• Confirm whether the client has made a clear decision. Ask ‘Have you decided to adopt a
contraceptive method. If yes, which one?’
Explain how to use a method

After the client has chosen a method:

• Explain how to use the method. Show them samples of condoms, pills and IUDs. Demonstrate
how a condom is used and ask for a return demonstration.

• Give her or him supplies, if appropriate.

15

u
• If the method cannot be given immediately, tell the client how, when, and where it will be
provided. Remember, contraceptive supplies are widely available through the Social Marketing
programme (details available on page_96).

• For some methods, such as voluntary sterilisation, the client may have to sign a consent form.
Help the client understand and fill the consent form.
• Describe any possible side effects and warning signs. Clearly tell the client what to do if these

occur.

• Ask the client to repeat the instructions, listen carefully to make sure she or he remembers
and understands.
• If possible, give the client printed material about the method to take home.
• Tell the client when to come back for a follow-up visit.
• Tell the client to come back sooner if she or he wishes or if side effects or warning signs occur.
f

Referral: When the problems presented by the client are beyond the scope of the M.O. to handle,
the client should be referred for further information or consultation/investigation. If a particular

method (such as vasectomy or tubectomy) is not available at the PHC, the client should be referred
to a hospital or camp.

Return for follow-up

Good follow up is essential for maintaining continuity of use of family planning method.

At the follow-up visit:

• Ask the client if she or he is still using the method.
• If yes. ask the client if she or he is satisfied with the method or has any problems with the

method.

• Ask how the client is using the method. Check to see that it is being used correctly.
• Ask if the client is having any side effects, actually mentioning them one at a time.
• If so, find out how severe they are. Reassure clients with minor side effects that they are not
dangerous. Suggest what they can do to relieve them. If side effects are severe, refer for

further treatment. Do not deny the problem even if it appears to be unlikely.
• If the client is still dissatisfied about continuing to use the method, counsel him or her about
switching to another method.

• Ask if the client has any questions.

16



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Family Planning Quality of Care : Training Manual for Medical Officers

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I
i

Counselling the continuing client

When counselling a continuing client, it is important to check correct usage, time for procuring
supplies of condoms, change of lUD/implant, time for the next shot of injectable.

A client who is having problems with a particular family planning method will need to talk about

his/her problem. Such clients, if they feel their problems are being understood, are open to using
other family planning methods. In many cases, the problem may be with the client not having fully

understood how the method works in actual practice or that some side effects are expected and

are no cause for undue alarm. Patient listening and reassurance go a long way in dealing with such
clients.
If a client wants to try out another method (Method Switching) :

Tell the client about other methods again and help the client to choose another suitable method.
Remember changing methods is not bad and is normal. No one really can decide on a method
without trying it. Also a person’s situation may change, whereby another method may become
more suitable.
If a client wants to have a child, help her to stop the method she is currently using. As an M.O.

it is your responsibility to arrange for antenatal care as and when she gets pregnant.
Even if the client is not satisfied with a particular method, he/she should be able to return to the

same service provider for another method. To make this possible, the provider must be seen as

someone who is approachable, who will not be “disappointed” or “angry” that the client has not
continued with the initially decided on method.

Specific counselling situations

There are times when special situations arise during counselling in a family planning set up. These
situations are also dealt with using the techniques already mentioned. However, there are some
special considerations. These are elaborated below:

Counselling the client for termination of pregnancy

Induced abortion or Medical Termination of Pregnancy (MTP) is a legal procedure in India, if

performed within 20 weeks of gestation. In competent and proper hands, it is safe. However, there
is a stigma attached to MTP. Also, MTP is used by some in lieu of a contraceptive method whereas
it should in fact be used when a contraceptive technique has failed.
When clients come in for a MTP, counselling involves dealing with their fears about the

procedure, expectations of pain and guilt at terminating a pregnancy. The M.O. must be sensitive
to religious sentiments and value systems, however different and unusual they may seem. The

17

u
M.O. must also assure the client of complete confidentiality. The client has a right to expect the
M.O. to not disclose the fact of MTP, even to the husband or close family member. She should
be helped to choose a method of contraception and told that the chances of conception

immediately after abortion are higher. It is however unethical to force a woman to accept any or

a particular mode of contraception with MTP.
Spending a few extra minutes with the client, explaining the procedure and answering questions

helps the client feel more in control of the situation. It is also important to make sure that the client

is adequately informed about contraceptive techniques to be used after the MTP.
The M.O. needs to be particularly sensitive and tactful when dealing with unmarried women or
single, even married (abandoned/widows)who come for an MTP. They should not be judgemental

about the client’s behaviour.
Counselling adolescents and youth

The M.O. may have adolescent clients occasionally. Adolescents need a special approach as this

is the period when they are discovering their sexuality, feel curious and at the same time embarassed about many areas of sexual function. They need accurate information about the
reproductive system, function of various organs and changes due to puberty. They have

misconceptions about menstruation, masturbation and nocturnal emissions, all of which are
natural processes. In many cases, their only source of information are their peers, who are likely

to be misinformed.

It is necessary to be approachable, non-judgemental and non-threatening when dealing with
adolescents. The M.O. should not be moralistic with adolescents, as in that case they will never
return and will lose their only way of obtaining accurate information that would enable them to

practice safer behaviours.
It is important to clarify to adolescents facts such as :

• Girls should wipe the perineum from the front to the back and boys should retract the foreskin

of the penis to avoid the collection of smegma.
• Premenstrual cramps, backache, pain in the limbs, headache, breast tenderness or pimples are
normal and mild painkillers can be used for discomfort. Hygiene and cleanliness including
bathing everyday during menstruation is necessary. Isolation is not necessary during
menstruation. The tradition of preventing a menstruating girl or woman from performing
certain domestic functions has no scientific basis. The more normal and active one is, the

fewer the problems. There are no diet restrictions during menses including sour and spicy
foods. Menstrual hygiene including changing soaked pads is important and that soaked
sanitary pads should be disposed off properly. If cloth is being reused, it must be washed and

18

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Family Planning Quality of Care Training Manual for Medical Officers

J
dried in the sun.
• Masturbation is not harmful and does not lead to acne, insanity, impotence, dark circles or

weakness. However it is not a means to dissipating tension for which physical exercise is best.
Masturbation does not lead to curvature of the penis.

• Nocturnal emissions are the result of spontaneous erections and do not represent loss of
manhood or sexual weakness.

• The size of the penis is not important for a satisfactory sex life. Similarly in girls, size of the
breasts are not an indicator of feminity.

• An intact hymen is not an indicator of virginity as it might be absent or may rupture during
exercise. It is not necessary for a woman to bleed during the first intercourse.
The M.O. might encounter adolescents who are contemplating or are already sexually active. It

is particularly important to counsel adolescents about delaying or avoiding intercourse as sexual

behaviour also implies responsible behaviour. The M.O. should help the adolescent clarify his/

her values regarding sexual behaviour so that he/she can understand that sexual behaviour is a

matter of responsibility and not image. If the adolescent is sexually active, the M.O. should discuss
the use of condoms and pills with the adolescent, if necessary.
In the instance of early marriage involving an adolescent girl, the M.O. should counsel the couple

and family to delay the first pregnancy. The consequences of teenage pregnancy and the hazards

to mother’s health should be explained.
In case the adolescent is not married, the M.O. can point out the problems, social and medical,
arising from unplanned motherhood and emphasize the need to practice safe sex.



I
i9

d
Chapter 3

CLINICAL SKILLS
3.1
1

The female reproductive system

External Genitalia

The outer part of the female reproductive system is called the Vulva and consists of the mons

veneris. the labia majora or outer lips, the labia minora or inner lips, the clitoris. the urethral
opening and the vaginal opening covered by the hymen.
The mons veneris consists of soft fatty tissue and is covered with hair. The labia majora are folds

of skin containing fat covered with hair and containing sweat glands. The labia minora comprise

folds of delicate and sensitive skin meeting at the front to form a protective hood over the clitoris.

It surrounds and protects the opening into the vagina. The clitoris is the female equivalent of the
male penis. Covered with skin, it consists of tissue richly supplied with nerves, which become

engorged with blood and erect when the women is aroused, thus making it one of the most

erotically sensitive part of a woman’s body. Only the extreme tip or glans is normally visible.
Anatomy of the Female Reproductive Tract

The female gonads or Ovaries are two almond-shaped bodies about 3.5 cm long which lie on
either side of the pelvis.
Uterus.

Uterine tube

Ovar\'
Follicle

Corpus luteum

fridometrium.
Vagina

Cervix.

Female Reproductive System

20

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Family Planning Quality of Care : Training Manualfor Medical Officers

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The ovaries lie one on each side of the uterus or womb in which the embryo develops.The lining

of the uterus is called the endometrium. The uterus is about 8cm long and connects at the top,
also called fundus with the fallopian tubes. These are long narrow ducts about 10 cm long. Their
wide open ends are finger-shaped called fimbraie and open near the ovaries. At the lower end

of the uterus is the Cervix or neck, which is a narrow opening and projects into the vagina - the


I

wide channel which connects the female reproductive system with the outside of the body.
Physiology of the Menstrual Cycle

During the reproductive part of a woman’s life, baseline levels of all the sex hormones are
continuously produced. In addition to these levels, there are fluctuations which establish the
menstrual cycle.
The hypothalamus is sensitive to the fluctuating levels of hormones produced by the ovaries.

When the level of oestrogens primarily oestradiol beta 17, drop below a certain level, the

hypothalamus releases GNRH, gonadotropic releasing hormone. This stimulates the pituitary to
release FSH, follicle stimulating hormone. This triggers the growth of ten to twenty of the ovarian

follicles . Only one of these will mature fully, the others will start to degenerate sometime before
ovulation. The ones that degenerate are called atretic follicles.
As the follicles grow, they secrete oestrogen in increasing amounts. The oestrogens affect the

uterine endometrium, signaling it to grow, or proliferate (proliferative phase).

When the egg inside the maturing follicle is ready to be released (ovulation) the GNRH signals

the pituitary to release a surge of luteinising hormone or LH and this surge signals the follicle to

release the egg. The follicle with egg released, now changes its function.lt is now called
the corpus luteum and its cells secrete both oestrogen and progesterone. The progesterone

influences the oestrogen-primed endometrium to secrete fluids which will nourish the egg if it is
fertilised (secretory phase).

If the egg is fertilised, the corpus luteum continues to secrete oestrogen and progesterone to
maintain the pregnancy.
If the egg is not fertilised, the corpus luteum degenerates and is called the corpus albicans. The

levels of oestrogen and progesterone produced decline, and the uterine endometrium cannot be

maintained and is shed which leads to menstruation and the start of another cycle.

I
21

d
Clinical Skills

/Q'

Hypothalamus
(at base of brain)

— Oestrogen

Pituitary,
gland

FSH

Uterine tube

Uterus.

1) Fimbriae

Ovary

^Oestrogen &
Progesterone

4.
k

if
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am

A\
\1

A

?? A

TO I

t/i I

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Endometrium /
Cervix-----

Follicle

Corpus luteum

Vagina

Physiology of the Menstrual Cycle

7/je ma/e reproductive system
Most of the male genitals, or sex organs, are located externally outside the body.
The penis is an organ made of spongy tissue, located at the front lower end of the body, with the
urethra passing down its whole length to the outside. Behind the penis is a sac-like pouch of skin,

the scrotum, which contains two oval sex glands known as testicles or testes. These glands are

composed almost entirely of tiny tubules lined on the inside with special cells known as
interstitial cells.
The epidydimis is attached by connective tissue to the testes and the sperms manufactured in the
testes undergo maturation here before being transported to a larger conducting tube known as the
vas deferens. This empties into a small storage sac called the seminal vesicle, which in turn
empties into the urethra - a tube extending all the way from the urinary bladder, down the whole

length of the penis, to the outside. The male not only urinates through this tube, but also discharges
sperm cells through it at different times.

22

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Family Planning Quality of Care : Training Manual for Medical Officers

At puberty, the pituitary gland starts to release a Interstitial Cell Stimulating Hormone (ICSH)

which causes the interstitial cells to divide rapidly and produce large numbers of sperm cells.

These mature in the epididymis and then pass up through the vas and are stored in the seminal
vesicles. At the time of sexual stimulation, the sperms collected in the seminal vesicles mix with
a fluid from the prostate gland and the semen is ejaculated through the erect penis. If discharged

into a woman’s vagina during intercourse a large number of them make their way through the
cervix into the uterus and hence into the fallopian tube. If ovulation has occurred at this time, one

of the sperms fertilises the ovum and forms the embryo-the start of a new human being.
Bladder

Vas Deferens

Urethra

Penis

Sperms

r
Testicle

The Male Reproductive System

Scrotum

3.2
Family planning methods

Family planning methods may be classified as:-

a) Spacing or reversible or temporary
b) Permanent or irreversible
Spacing methods

1)

Natural Family Planning Methods.
a) Abstinence including Periodic Abstinence with the Calender, Basal Body Temperature
and Cervical Mucus Methods.
b) Lactation Amenorrhoea Method (LAM) and Post-partum Contraception.

c) Withdrawal.
2)

Barrier Methods
a) Spermicides (female barrier methods)
b) Condoms (male barrier method)

23

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Clinical Si~y. ■

3)

Inrra-uterine Device (IUD)

4)

Oral Contraceptive Methods

a)

I

Hormonal - Oral Contraceptive Pills (OCP)

b) Non-hormonal — Centchroman or Saheli
5)

Other Hormonal Methods

a) Injectables
b) Implants
Permanent methods

1)

Female Sterilisation

2)

Male Sterilisation

Special categories
Post-coital contraception.

Effectiveness of contraceptive methods

Theoretical effectiveness (T.E.) or biological effectiveness is the effectiveness of a contraceptive
method when used under ideal conditions. It excludes en or in use or failures to use the method.
User effectiveness (U.E.) is the effectiveness of the method in real life situations and includes
failures of omission or mistakes in use.
Given below are the rates of theoretical effectiveness (T.E.) and user effectiveness (U.E.) for
different methods.
T.E.

U.E.

SAFE PERIOD

90%

78%

COITUS INTERRUPTUS

90%

82%

SPERMICIDES

97%

78%

CONDOMS

97%

90%

IUD

98%

90%

OCP

100%

99%

INJECTABLES

100%

99.5%

24

Family Planning Quality of Care : Training Manual for Medical Officers

When the quality of family planning service delivery improves, contraceptives will be used more
effectively and this will result in
J

• Fewer method failures
• Increased continuation of contraception
• Fewer unwanted pregnancies

l

FEMALE
MALE

I

Oral pill 1
(no egg produced)
Diaphragm +
+ spermicide
(sperm con'r
reach egg)

Sterilisation
(stops egg from
reaching womb)
IUD
(works in womb)

Vasectomy
(stops sperm
release)

Nonjrcjl methods
(find 'safest days
ro ovoid pregnancy)

Spermicide
(used with
diophragminocrrvares sperm)

Condom
(stops sperm
from entering
rhe woman)

How and Where Methods Work

3.3

NATURAL FAMILY PLANNING METHODS
ABSTINENCE
Abstinence from sexual intercourse during part of the menstrual cycle has been practised
throughout history because of religious observance or taboo, or in a haphazard attempt to avoid

conception. A number of customs and traditions increase the likelihood of abstinence in society.
Some of these are:

25

Clinical Skills

• Virginity prior to marriage

• During the menstrual period
• During religious festivals

• Postpartum abstinence

PERIODIC ABSTINENCE
Periodic abstinence based on scientific criteria began only in 1929 when the physiology of the

menstrual cycle was understood.
Failure rate : 22% in first year of use.
Method

: The woman determines the time of ovulation either by ■

I
a) Calender method : This is popularly called the “Rhythm Method” and it is based on the fact
that ovulation occurs 14 days before the start of the next menstrual bleeding and also that the ovum
can be fertilised for 24 hours and that the sperms can live for 72 hours. There is therefore a period

of about 8-10 days mid-cycle when theoretically, fertilisation can occur after unprotected

intercourse. This period is called the ‘fertile period’. The remaining days, about 8-10 days,
(counting the 1st day of the period as day 1) immediately after the periods and about 7-8 days

before the start of the next menstrual period constitute the safe period because unprotected
intercourse during this time will not result in pregnancy.

An easy way to apply this information is as follows:

The length of 6 consecutive cycles is determined and the formula used is :
Shortest cycle - 20 = first fertile day
Longest cycle - 10 = last fertile day.

If all the cycles are of 28 days duration the first fertile day is 28-20 = 8th day of cycle and the last

fertile day is 28-10 =1 Sth day of cycle. This means that in this case the couple can safely have
unprotected intercourse upto the 7th day after her period and from the 19th day until the start of
the menses.

b) Basal Body Temperature and the Cervical Mucus method : These methods are not really
practical as they need intensive training by the provider and diligent monitoring by the acceptor.
Advantages

• Safe, no side effects

26

Family Planning Quality- of Care : Training Manualfor Medical Officers

I

• Reversible

• No cost method

Disadvantages
• High failure rate

I
• Related to sex act-needs periodic abstinence or use of barrier method.

LACTATION AMENORRHOEA METHOD (LAM)
Lactation Amenorrhoea Method or LAM is postpartum breast feeding and is 98% successful as
a contraceptive method if -

• the woman is fully breast-feeding day and night and
• the woman is amenorrhoeic, and
• the woman is less than six months post-partum
When the mother gives her infant other foods/liquids or when her menses return, or at six months

post-partum whichever comes first, she should begin a complementary method of family

planning for continued protection.
Advantages
• Provides optimal infant nutrition and enhances immunity

• Prevents formula-related illness
• No cost, always available method
• No medical intervention is necessary
• No disposal problems

• Empowers women by putting them in control
• Gives women time to choose and be motivated for a method to use later on
• Helps in mother-infant bonding
• Some role in preventing future breast carcinoma in mothers

Disadvantages

I

• Not reliable if not consistently and properly used

27

Clinical Skills

• Net reliable if baby sleeps throttgh the „ight and ;
is therefore not fed
• The client may not breast feed if she h.
“ “““ " S°re"iPP'es or if there is breast
engorgement or a breast abscess.
• HIV infection may be transmitted if the mother is infected H
continuation of breast feeding in infected moth
T
WH° advises the
■norbid,ty and monaltty rates are greater wtth I'f h''01”"8 C°“"'rieS’ “

perceived result of HIV transmission

y

lnf",s »>«" due to any

POST - PARTUM CONTRACEPTION
As already stated, the Lac,a„„„ Ameeohonea Method is the
contraceptive method.
°
the most effective

post-partum

Ifhoweveraclientisi

the manual may be used
Condoms & Spermicides :

provide som^ p^.

Calendar method with
periodic abstinence



8

This is effective only when the menstrual

cycle is established

and regular.

IUDs

' pXX“X xbe ,nsmed
»on .Ptusened after 72 bours'and

72 -

OCPs

: <~X.X=miyredu“m'^
■"-.basbeen^ad^X-;’-^

•here ts no ev,de„ee of barmM effects on X Xoh
hormones in the breast milk.

Terminal Methods

T

h 0Ugh

If the post-partum client desires no more children, terminal meth
ate ypoTZm"
"d
™ed.y P
partum, or at any suitable time in the cost nnrta
period, as there is no effect on breast feeding.

28

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Family Planning Quality of Cart : Training Manualfor Medical OJficers

WITHDRAWAL OR COITUS INTERRUPTUS
Failure rate

18% in first year of use

Mode of action

In this method, the penis is withdrawn from the vagina just before

ejaculation. This prevents semen from entering the vagina.
Advantages

• Free of cost

• Simple to use

• Reversible
• Involves male responsiblity
• No supplies needed, hence may be used in any emergency
Disadvantages

• Interference with sexual act, may reduce pleasure
• Not reliable - some semen may escape before ejaculation
• Needs self-control.

3.4

SPACING METHODS
SPERMICIDES
Spermicides are available in the form of creams, gels, foam, foaming tablets or suppositories.
They inactivate the sperms. The protection begins 10-15 minutes after insertion and they remain

effective for about one hour. The usual spermicide used is Nonoxynol - 9. The creams and gels
can be used with condoms and diaphragms to increase effectiveness.

In India “Delfen” - a cream, and “Today - a foaming tablet, are the only spermicides available
in the market.
Client selection

This method is appropriate for women who -

• are at risk of exposure to STDs including AIDS.

• are unwilling to use or have contraindications to other methods.
29

u
Clinical Skills

• need a back-up method (since a condom may tear or slip off, or a woman may forget to take
pills).

• are breast feeding.

Advantages
• Easy to use
• Reversible
I

• No medical intervention

• Helps protection against STDs

I

• No need of prescription
• Serves as lubricant during intercourse

• No systemic effects
• Very effective with condoms
• May be used as emergency, if condom breaks or tears.

Disadvantages

• May interrupt sexual intercourse and needs privacy as it is to inserted 10 minutes before the
act

• Effective for a short period - 1 hour only

• Must be used before each act of sexual intercourse

• Some women may be sensitive to the spermicide and develop irritation

• Suppositories may fail to melt or foam in the vagina.
Contraindications for the use of spermicides

• Women unable to consistently obtain or use spermicide either due to cost, convenience,
privacy and need for partner cooperation

• Women or partners allergic to Nonoxynol - 9.
Instructions to clients
When to use
• The cream or tablet should be inserted deep into the vagina just before intercourse.

30

I
Family Planning Quality o f Care : Training Manual for Medical Officers

• If more than 1 hour passes before intercourse, a second dose of spermicide will be needed.

• If the client has intercourse more than once, a fresh supply of the cream or tablet should be
inserted.

How to insert

(a) Tablet
• Hands should be washed before insertion.

• Two fingers should be used to push the tablet deep into vagina 10-15 minutes before
intercourse. It should be pushed deep enough to touch the cervix.
(b) Cream

• The applicator should be used to insert the cream.
• The applicator should be inserted high in the vagina, then the plunger should be pushed in
so that the cream goes deep into the vagina.

Followup

• The client should be advised to return for supplies.
• The client should return if dissatisfied with the method so that informed choice can be given
for another method.

CONDOMS
What are condoms?
They are sheaths usually made of latex and are to be placed over the erect penis before coitus. They
act as barriers to the transmission of semen into the vagina and protect both partners against STDs
(including AIDS).

-



•’

31

........... .i,.,...

r
Clinical Skills

i

They may be : plain or lubricated.
thick or thin.
plain or teat-ended,

smooth or ribbed.
with or without spermicides,
coloured.

flavoured.
Failure rate:

10% Effectiveness improves if spermicides are used.

Client selection

• Any client at risk of exposure to or transmission of STDs including AIDS.
• Asa back-up method.(e.g. forgetting to take a pill).

I

• A couple who has contraindications to or is unwilling to use other methods (e.g. IUD, pill).
• A woman who is breast feeding and needs a contraceptive.

Counselling

Give the client general information of condoms in a culturally appropriate way. Give samples to
examine. Inform clients about different brands available.

Advantages

I

• Cheap, easily available
• No medical intervention needed, no clinic setting required.
• No harmful side effects.

• Reversible, may be used by newly weds for delaying pregnancy.
• Encourages male responsibility
• Useful in treatment of premature ejaculation.

• Avoids messy postcoital discharge of semen from the vagina.
• Lubricated condoms reduce mechanical friction and irritation of the penis or the vagina.
• Can be used as a backup if pills are forgotten .
• Protects against STDs including AIDS.

32

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Family Planning Quality of Care : Training Manualfor Medical Officers

Disadvantages
!

• Interferes with sexual act: reduces glans sensitivity.
• May slip off or tear. It is estimated that the breakage rate for Nirodh is about 1 break for every

160 acts of intercourse.
• Careful and consistent use essential.
• Needs to be used before each act.

• Difficulty of disposal, especially in rural areas.

• Allergy to latex.
• Problems of storage as it must be stored away from heat and light.

• Male partner may be irresponsible.
Instructions to client

When to use : Condoms should be used at each act of intercourse.

How to use:

• The condom should be rolled over the erect penis before the penis is in the vagina.
• The rim of the condom should be rolled all the way to the bottom of the penis, leaving half­

inch of empty space at the top by pinching the top of the condom as it is rolled over the
penis.No air should be left in the tip of the condom.
• After intercourse, the condom should be held at the rim as the penis is being withdrawn, so
that no semen is spilt anywhere near the opening of the vagina.
• The penis should be withdrawn soon after ejaculation because once the penis returns to its

flaccid state, the condom can slip off and pregnancy may result.

• If using spermicides, it should be applied to the outside of the condom.
• The condom should be checked before being thrown away to see whether it is tom or not.

If tom, the woman should use a spermicidal tablet or cream, if available;otherwise a
postcoital pill or an IUD should be used.

• A condom should be used once only.

33

H

finical

Disposal

The condom should be knotted on itself after removal to prevent messy spillage. In rural areas,

it should preferably be buried. Otherwise it should be wrapped in paper and disposed off along

with the garbage.
The client should be advised not to use any oils or petroleum jelly as lubricants as they can cause
deterioration of the condom.
All clients should be given three months supply and addresses of nearest distribution point and/

or shop.
Storage

It should be stored in a cool dark place. Condoms usually last three years.

Steps for return visit (advice to client):

• The client should be advised to return for resupply or obtain supplies from nearest
distribution point.

• Three months supply should be given to the client.
• The client should return to the clinic if dissatisfied with the method. If the client is
dissatisfied,the provider should help the client make an informed choice about another

method.

Common brands of condoms available in India

Condoms are freely available in the Indian market. They may be bought at the chemists,
grocers, panwallahs, cosmetic stores and at all Family Planning counters where Nirodh is

available free of cost.
i

Brands under Contraceptive Social Marketing Programme

BRAND

PCS/ PACK

OWNER

PRICE/PACK(in Rs.)

Nirodh

3’s

GOI

0.50

Nirodh Deluxe

5’s

GOI

1.50

Nirodh Super Deluxe

4’s

GOI

3.00

Sawan

4’s

PSS

3.00

Sawan

10’s

PSS

6.00

34

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Family Planning Quality of Care : Training Manual for Medical Officers

BRAND

PCS/ PACK

OWNER

PRICE/PACK(in Rs.)

Bliss

4’s

PSS

6.00

Masti

4’s

PSI

6.00

Masti

10’s

PSI

7.00

[PSI - Population Services International, PSS -Parivar Seva Sanstha, GOI - Government of India ]

For more information about Contraceptive Social Marketing, please also refer chapter under
Managerial Skills pages no. 94 - 99.

Commercial brands

I

I

BRAND

PCS/PACK

OWNER

PRICE/PACK

Kohinoor

3’s

LRC

4.00

Kohinoor

10’s

LRC

10.00

Kohinoor Luxury

3’s

LRC

6.00

Moods

3’s

HLL

6.00

Moods

10’s

HLL

12.00

Kamasutra

3’s

JKC

6.00

Kamasutra

6’s

JKC

12.00

Scented

3’s

JKC

8.00

Adam

3’s

PLL

5.00

Adam

10’s

PLL

16.00

[LRC : London Rubber Company,

HLL: Hindustan Latex Limited

JKC : J.K. Chemicals Limited,

PLL: Polar Latex Limited]

3.5

Intra Uterine Devices (IUDs)
What are IUDs?

These are devices made of polyethylene which are inserted into the uterine cavity. They are
impregnated with Barium sulphate so as to render them radio-opaque.

35

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H
Clinical Skills

IUDs available in India today
CuT200
This is a T shaped device and is 36 mm. in length and 32 mm. in width. Two nylon threads are

attached at the lower end of the vertical stem. A total of200 mm. copper wire is wound round the
vertical stem.
CuT380A

This is similar to CuT 200, the difference being that 314 mm. copper wire is wound round the
vertical stem with two 33 mm additional copper sleeves on each transverse arm. (total 380mm)

NovaT

This has 200 mm copper wire with a silver core wrapped around the stem but its shape is slightly
different.

Multiload-250
It is made of polyethylene with two flexible arms with spurs. It has 250 mm copper wire on the
stem.
Mode of action

• They stimulate a foreign body reaction in the endometrium which is potentiated by the
addition of copper. This prevents implantation of the fertilized ovum.

• They alter or inhibit sperm migration in the uterine cavity or tubes, of fertilisation and of
ovum transport.

Advantages

• Low cost, one-time method.

• Can be inserted immediately post-partum and after an abortion
• Does not interfere with sexual intercourse.

• 80 - 93% women who have IUD removed for spacing, conceive within one year.
• After insertion, little care is needed - no resupply problems or no disposal problems.
• Provides continuous protection (3-5 years). Another IUD can be inserted immediately after
the first one is removed.

• Can be used by lactating mothers.
• Acts as post-coital contraceptive if used within 5 days of unprotected intercourse.

36
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Family Planning Quality of Care : Training Manual for Medical Officers

Disadvantages

i

i

• Needs access to trained health personnel with appropriate equipment and facilities.
• Need to screen for reproductive tract infections (PS & PV examination) before insertion.



• Side effects of pain, bleeding and ^jrforation.

• Risk of pelvic inflammatory disease (PID) especially in users exposed to STDs including
AIDS (the woman or husband having multiple sex partners).
• Lost strings - client has to have access to medical facility where it can be evaluated.
• Pregnancy may occur with IUD in place and may lead to septic abortion.
• Method needs intensive counselling and instruction.

Screening of clients for IUDs
Client Selection
IUDs may be used by women who -

• cannot use another method e.g. barrier methods or oral pills.
• where partner will not use a condom.
• do not want any more children or want to wait for some time before having another child. The
IUD can be used till menopause or till the women decides on adopting a permanent method.

• are in long lasting, mutually faithful sexual relationships.
• are smokers.

• are breast feeding.
• have successfully used an IUD before.
Contraindications

a) On history and/or physical examination

• history of multiple sex partners of either client or spouse.

• nulliparity.
• severe dysmenorrhoea.
• heavy menstrual flow.

• severe anaemia.
• heart disease as the client may be susceptible to subacute bacterial endocarditis.

37

Clinical SkiUs

b) On vaginal or speculum examination

• vaginal discharge.

I

• cervical discharge (may be due to salpingitis or gonorrhoea).
• bleeding from any part of the genital tract of unknown origin (may be indicative of tumours,
either benign or malignant).

• cervix with marked erosion or laceration.

• tenderness on bimanual examination.
• uterine enlargement due to pregnancy or tumour.
• tubo-ovarian mass (indicative of pelvic inflammatory disease)
Facility for IUD insertion

Only at places where adequate facilities like privacy for consultation, examination and insertion
are available. Facilities to ensure asepsis during insertion should be available. In a Primary Health
Centre, the IUD should be inserted in the operation theatre or any other room where asepsis can
be maintained irrespective of whether the insertion is performed by a medical officer or by

paramedical staff.
r

When to Insert IUD

A trained medical officer or paramedical staff may insert an IUD in the following situations:
(a male doctor should always examine a female.client in the presence of a female attendant)

• Preferably on the 5th day of the menstrual cycle as bleeding associated with the insertion is

likely to cause less anxiety.
• any time convenient to the client, provided it can be confirmed that she is not pregnant.
• immediately after a first trimester spontaneous or legally induced abortion, preferably with

antibiotic cover.
• immediately postpartum (within 72 hours) or, if not possible, at the six weeks post natal check
up visit. (There is a greater risk of perforation if insertion of IUD is done between 3-40 days
postpartum)
*»•’

.

f

.

<4

• during lactation, if pregnancy can be ruled out by bimanual examination or by a pregnancy
test

38

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Family Planning Quali^ of Care : Training Manual for Medical Officers

When not to insert an IUD ?

The client should not have an IUD inserted but should be counselled to use another contraceptive
method if she answers ‘Yes’ to the following questions:-

• Are you still awaiting to have your first child?
• Have you missed your recent period?
• Do you now have or have you recently had fever, chills, iower abdominal pain or unusual
discharge?

• Have you ever been told that you have pelvic infection0
• Have you ever been anaemic?
• Have you recently had heavy bleeding, spotting or bleeding?
I

• Have you ever had a pregnancy outside the uterus i.e. eciopic pregnancy?
• Do you or your husband or sex partner have other sex partners?
(If the client answers “yes”, she may be at risk for AIDS and other STDs. She should consider

using condoms and contraceptive foam instead of an IUD).

Insertion techniques for CuT

After counselling and selecting the client as suitable for an It’D insertion, explain to the client

where and how the IUD is inserted.
After a physical examination of the client, the MO should
• Wash hands and put on sterilised gloves.
• Do a bimanual/speculum examination with all aseptic precautions.

• Remove gloves and wash hands again.
• Put on a fresh pair of gloves.
• Clean external genitalia/vagina with antiseptic solution.
• Put cuscos/sims speculum in the vagins.
• Clean cervix/cervical canal with antiseptic solution.

• Hold anterior lip of cervix/cervical canal with allis foreceps and maintain gentle traction.
• Sound the uterus gently. Note direction/length of uterine cavity.
• Prepare CuT for insertion using no touch technique.
I

• Adjust distance between flange and tip according to the uterine length.

39

y
t

Clinical Skills

• Introduce threads of CuT first into inserter tube, followed by vertical arm.

• Grasp tips of transverse arms. Bend the tips downward and push them into the inserter.

• Introduce the plunger till it touches the lowest part of vertical arm.
• Position flange so that it is parallel to the transverse arm of CuT.

• Now introduce inserter tube with the plunger into cervical canal till it reaches the fundus.
• Hold plunger. Withdraw inserter tube. Then remove the plunger.
• Remove allis forceps. Swab the cervix.
• Remove speculum. Decontaminate instruments.
• Ask the client to feel the thread.
• Put sterile pad on the vulva and ask the client to stay for 30 minutes.

Counselling a new client
Show a sample CuT and explain :

• when, where and how it will be inserted.
• the common side effects such as cramps and bleeding.
• slight chances of expulsion or unintended pregnancy.
• warning signs.
• time of replacement and where it can be removed and replaced, if necessary.
• need for return for follow-up - after one month and six monthly thereafter. Also if she has
any of the warning signs.

Inform the client that:

• Normal work can be resumed immediately after insertion.

• She can have sex immediately after insertion, unless she has just had a child. During the first
3 days after insertion, bleeding may occur which is not a matter of worry.

• Her partner will not feel the IUD. However,if he has pain during sex, it may mean the IUD
strings are too long or the IUD is beginning to come out of the uterus. She should then return

to the clinic as the strings can be cut and pushed behind the cervix or the IUD replaced.

40

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Family Planning Quality of Care : Training Manual for Medical Officers

Counselling a continuing client

I

• Clients may need advice regarding side effects or lost strings.

• Regular contact benefits and reassures clients.
Instructions to clients

• IUD is effective immediately after insertion.
• The strings should be checked frequently, after washing hands.
• The client should squat and reach into the vagina with two fingers and try to locate the strines.
She should not pull on the strings. If the strings are not felt, she should come to the clinic for
a check-up. She should be advised to check the strings several times in the first month after
insertion, then after each menstrual period.

® The client should return for a check-up if there is severe pain in the lower part ofthe abdomen,

abnormal bleeding, bleeding or pain after intercourse, lengthening of the string, or if the IUD
can be felt in the vagina.
• The client should be asked to check pads and the toilet during menstruation as expulsion
occurs mostly at this time. If the IUD is found to be expelled, she should return to the clinic
for advice. She should be counselled that some pain and/or heavy bleeding during periods

is to be expected in the first few months after insertion of the IUD
• If there are no problems she should return for check-up after one month and six monthly
thereafter.

• She should return to the clinic if dissatisfied with the method for any reason.
• The IUD (CuT 200B) is usually effective for 3 years depending on the type used. The client
should be informed of this so that she can return for a fresh insertion if needed.

41

u
Clinical Skill!

Followup
• Ask the client if she and

partner are satisfied with the method.

• If not, ask if there are any complaints or problems.

• Take a full history, and peri orm a speculum and bimanual examination as a routine followup.
• Manage side effects, if any.
• If any contraindications or side effects develop which the client finds unacceptable, or if the

client is dissatisfied with the method, remove the IUD and help the client make an informed
choice about another method.

• If the client is satisfied and there are no contraindications to continued use, give the client a
date for follow-up and remind her to return if there are any warning signs.

SIDE EFFECTS AND MANAGEMENT
Management

Side effect
BLEEDING :

Some bleeding on insertion, or the first few

Iron and/or calcium may be tried for 2 cycles.

cycles are heavier than normal or there may be

Remove the IUD in the PHC if bleeding

continues or is severe. Advise another

spotting or intermenstrual bleeding

contraceptive method.(C.M.)

Check Hb, if < 8 Gms. treat the anaemia,

Irregular or heavy bleeding

remove the IUD and suggest another C.M.
Do a speculum and PV examination to rule

out genital tract pathology. If in doubt, refer to
a gynaecologist.
PAIN :

Analgesics may be given.

Uterine cramps or low backache may occur

soon after insertion and may persist for the
first few weeks.

Intermittent pain may be present during the

Counsel that the pain will subside. If severe,

first few weeks-psychological and cultural

she should return to the PHC. If the pain is

associated with discharge and /or bleeding,

factors affect this reaction.

the IUD may be removed. Always keep

42

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Family Planning Quality of Care : Training Manual for Medical Officers

i

ectopic pregnancy and PED in mind when
evaluating pain.
INFECTION :



The client may have fever, low backache and
vaginal bleeding. 2% women develop PID

Proper screening of women (with respect to

during the 1st year of use of IUD following

treat PID with the IUD in place, unless it is

insertion under aseptic conditions. The figure

very mild for which 100 mgs doxycycline

is likely to be higher whenever technical and

may be tried for two weeks. If the client

aseptic standards are not maintained.

improves, the IUD may be left in place. If

susceptibility to STDs) is essential. Do not

infection is severe, treat with antibiotics after

removing the IUD.
PREGNANCY:

Amenorrhoea with IUD in place

Ask the client when she had her last menstrual
period (LMP) and when she last felt the strings.

Rule out pregnancy by a pelvic examination
followed by a pregnancy test (if available). If
tenderness is elicited on PV, there may be an

ectopic pregnancy. Refer to a higher facility.

If the strings are seen and the client is pregnant,
remove the IUD immediately in the PHC.

MTP is advisable.
If the client insists on continuing the pregnancy,

she should be informed that spontaneous
abortion, premature labour and still birth are
more common in pregnancy with an IUD in

situ. Also that congenital abnormalities are
common.
Ectopic pregnancy should always be kept in
mind in any client with IUD and pregnancy.

Ask the client if she knows that the IUD has

MISSING STRINGS:

been expelled. Ask her when she last felt the

strings and when she had her last menstrual

periods.

43

i I
;■

Clinical SUlls

Do a pelvic examination. If the IUD is lying

in the vagina and the client is not pregnant,
reinsert another IUD if the client so desires.

If the string is not felt and the client is not
pregnant, an X-Ray with an uterine sound
inserted may be needed to confirm that the

IUD is in the uterus.
If the IUD is visualised, and is properly

placed in the uterus, no further action needs
to be taken. Remember that removal of an

IUD may need a hook and the client should
be referred to a higher facility for removal.

If in doubt or the IUD is not visualised, refer
to a higher facility.
EXPULSION :

Spontaneous expulsion may occur especially

Care should be taken while inserting that

after post-partum insertion. The client reports

the device is entirely within uterine cavity.

that she has seen the IUD expelled.

Reinsertion may be done provided pregnancy
is excluded.

PERFORATION:

This occurs usually at the time of post partum

•. Refer to a higer facility as it may necessitate
a laparoscopy or laparotomy.

insertion and during lactation. This is
recognised when the uterine sound goes a
long way inside the uterus. The client may

complain of abdominal pain, missing strings,

I

bleeding or she may be asymptomatic.

Warning signs
The client should be asked to report to the PHC immediately, if she has any of the following signs:

P = Period late, abnormal spotting or bleeding.
A = Abdominal pain severe, pain on intercourse.

I = Infection - exposure to STDs, abnormal discharge.

N = Not feeling well, fever, chills.

S = String missing, shorter or longer.
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Family Planning Quality ofCare : Training Manual for Medical Officers

3.6

ORAL CONTRACEPTIVE PILLS (OCPs)
The oral pill is a simple, safe and sure method of contraception and over 150 million women
have used this method. Current users are estimated to be 50-60 million women. The use failure
rate after one year of use is 1%.
What are OCPs ?
They are a combination of the female sex hormones-oestrogen and progestogen. The doses of

the hormones have been progressively reduced over the last two decades to the very minimum
needed to prevent pregnancy.

Types of OCPs
There are two kinds of OCPs available in India today:
Combined

:

These contain fixed doses of oestrogen and progestogen in each pill. In
the early 60’s, the pill contained very high doses of hormones. This has

now been reduced to the lowest dose required to prevent pregnancy and
these pills are called “Low-dose Pills”. They contain Norgestrel 0.3

mgms and Ethinyl oestradiol 0.03 mgms. All pills such as Mala D,
Ecroz, Pearl are low dose pills. The guidelines ofthis training programme

refer to low dose pills only. There also are some pills which are
commercially available which contain Norogestrel 0.5mgm. These are

mainly used for gynaecological problems and are not to be advised for
contraception.
Phasic

:

In this, the doses of the hormones vary during different phases of the
menstrual cycle.

Mode of action

• OCPs suppress ovulation.
• They alter the endometrial lining, making implantation of the fertilised egg difficult, if not
impossible.
• They thicken the cervical mucus making a barrier to the passage of sperm into the uterus.
45

Clinical Skills

Advantages
(a) Contraceptive benefits :

• Useful in nulliparas.
• May be used immediately after a sponEEneous abortion.
• Useful for women wantingto postpone sterilisation procedure.

(b) Menstrual cycle benefits :
• Decreased menstrual cramps.

• Decreased blood loss during periods thus decreased anaemia.

• Regular menstrual cycles.
(c) Other benefits:
• Decreased benign breast disease.

• Decreased risk of ectopic pregnancy and cancer of the ovary.
• Decreased risk of endometrial cancer

• Some protection against Pelvic Inflammatory Disease (PID).
• Some protection against rheumatoid arthritis.

• There is no adverse effect on children born after the pill is
discontinued. Also, if inadvertently the client continues to

take the pill during a pregnancy, there is no evidence of
congenital abnormality in the child.

Disadvantages

• Must be taken daily.

• No significant protection against STDs and AIDS.
• Cardiovascular risks, if the clients are not selected carefully.
• Other temporary side effects.
Client selection

• Specially suitable for young, newly married or unmarried women.
‘ ; are established after puberty, and
• Age is no bar. Pills can be started as soon as regular cycles
contraindications or the client is not a smoker.
even over age 35, if there are no imedical
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Family Planning Quality ofCare : Training Manualfor Medical Officers

• For spacing ofpregnancies, especially ifthe client does not wish to use an IUD or the husband
will not use a condom.
• Interval period - while waiting to accept a terminal method.

• Post abortal - immediately after a spontaneous complete abortion or a MTP.
• Post coital contraception - Four tablets of a low-dose pill within 72 hours of unprotected
intercourse followed by four more tablets 12 hours later.

• Postponement of periods - continuous taking of hormonal only pills without break as long
as postponement is required.
• Suitable for clients who cannot use an IUD due to dysmenorrhoea/menorrhagia or who has
history of ectopic pregnancy.
Contraindications
The Medical Officer should screen the clients and not advice the OOP under the following
circumstances:

• if a woman has known or suspected pregnancy.
• has unexplained vaginal bleeding.
• has acute liver or gall bladder disease or unexplained enlargement of the liver.
• has a lump in the breast.
• has a history of stroke, thrombophlebitis, angina, myocardial infarct or any cardiovascular
disease.

• is following the Lactation Amenorrhoea Method of contraception.

• is over 35 and a smoker.
• has hypertension (systolic BP over MOmm.ofHg. and diastolic over 90mm.ofHg. on at least

three consecutive visits).

• has diabetes.
• has migraine headaches.
• needs elective major surgery or surgery needing immobilisation for at least four weeks.
• has a leg injury needing plaster cast.

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• if taking drugs like Rifampicin. Phenobarbitol or anticoagulants.

Side effects
These are hardly ever seen with the low dose pills and are limited to the first 2-3 cycles. The clients
need to be reassured and advised to continue to use the pill. As the action of the oral pills is to

mimic pregnancy, the symptoms are the same as in the early months of pregnancy.

• Nausea.

• Sore breasts.
• Breakthrough bleeding.

• Weight gain, but this is reversible.
Physical exam check list for users of OCRs
(Please note that although it is desirable for a doctor to see a client on OCRs, it is not essential).
Look for the abnormalities
listed below

Is blood pressure greater than
140/90 mmHg.on three successive

visits or the diastolic pressure is

I

If the response is "YES", follow the

instructions below

DO NOT give OCRs. Give an informed choice
of a non-hormonal method.

110 mmHg on a single visit?
Is the pulse greater than 100 or highly

irregular ? or
Is cyanosis observed? or
Is extreme shortness of breath observed?

If the answer is “yes to any one of these
questions, the client may have serious heart
disease. Help the client make an informed

choice of a non-hormonal method. Treat the
condition.

Is she jaundiced?
or
Does she have enlarged tender liver ?

If the answer is “yes" to either one of these,
it may be a sign of active liver disease. Help
the client to make an informed choice of a non-

hormonal method. Treat the condition.

Does she have severe, tender varicose
veins or thrombophlebitis ? or

May indicate high risk of blood clot.
Help the client make or an informed choice of

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Family Planning Quality of Care : Training Manual for Medical Officers

Does she have a lump in the breast?

Do not give OCP but help the client make an
informed choice of a non- hormonal method.

If the client has any of the abnormalities listed above, she should be treated/referred for them., apart

from being given an informed choice of another method.
Pelvic exam checklist for users of OCPs
(where facilities for P.V. are available)

Look for the abnormalities listed below

If the responses is “YES”, follow the instruc­
tions below

Does she have an enlarged smooth, soft
uterus ?

Pregnancy is likely. Refer to a prenatal clinic.
DO NOT give OCPs.

Does she have an adnexal mass?

May have an ovarian cyst, an ectopic pregnancy,

a tumour of the ovaries or tubal infection. Refer
to a gynaecologist.

Advise the client to

use condoms and/or spermicides for protection

against STDs, including AIDs. Treat the condi­
tion.

Does she have marked tenderness of cervix
adnexa, or uterus? or

transmitted disease. Give OCPs but also advise

abnormal cervical discharge ?

the client to use condoms and / or spermicides

Any one of these findings may indicate sexually

for protection against STDs, including AIDS.
[Adapted from: INTRAH - guidelines for Clinical Procedures iin Family Planning and Sexually Transmitted
Diseases, 1989]

Counselling

• Has she ever used oral pills?
• How did she use them?

• Any side effects?
• Did they work for her?

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Clinical Skills

• Did they work for her?

• Why discontinued?
If never used • Has she discussed this method with her partner?

• Will partner disapprove?

I

• Will she make the decision to use it?
• Will she remember to take the pills every day?

Show the client a sample packet of pills and give information and instructions for irse in a culturally
appropriate way. Let her ask any questions and clear her doubts. Give two cycles to start with and

then, as and when required. The client should always have a spare packet in case there is a delay
in resupply.
Inform her that pill taking should continue even if her husband is away. If the pills are to
be discontinued for any reason, the packet or cycle should be completed before stopping

I

pill-taking.
Instructions for use

The pills should be started on the 5th day of the period, counting the first day of bleeding as day
1, with the pill marked “start” on the pack.

i

One pill should be taken daily, preferably at the same time each day, in the direction of the
arrows.
In a 28 day pill pack, the next pill cycle should be started after the last pill in the first cycle. In a

I

21 day pill pack,after the last pill, a new cycle should be started after a wait of 7 days.

I

Missed pills

If one pill is forgotten, it may be taken as soon as the client remembers, or she may take 2 pills the
next day. If two or more pills are forgotten, it is advisable to use a back up method of contraception

for that cycle, e g. condoms or abstinence. Meanwhile, the pill-taking should continue, 2 pills
should be taken together on the first two successive days, and then one pill a day as usual.

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Family Planning Quality of Care : Training Manual for Medical Officers

Early pill danger signs
The client should be asked to report to PHC immediately,if she has any of the following signs
A - Abdominal pain (severe)

C - Chest Pain (severe); shortness of breath.

H -Headache (severe); dizziness, weakness or numbness.

E - Eye problem (blurring of vision).
S - Severe leg pain (calf or thigh).
What to do if client has vomiting or diarrhoea ?


I

If vomiting starts more than 3 hours after the client has
taken the pill, no action is needed.

• If vomiting starts less than 3 hours, a further pill should be
taken from another packet.


If vomiting continues, a back-up method should be used
for that cycle.

• If diarrhoea starts more than 12 hours after the last pill, no
action is needed.


If diarrhoea starts less than 12 hours, an extra pill should
be taken from another packet.

• If diarrhoea continues, a back-up method should be used
for that cycle.

3.7

NON-HORMONAL ORAL CONTRACEPTIVES
CENTCHROMAN OR SAHELI
Centchroman or Saheli, is a non-steroidal oral contraceptive developed in India by the CDRI.fCentral
r

Drug Research Institute) Lucknow.lt combines weak oestrogenic with potent antioestrogenic
property.

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Mode of action
It inhibits uterine preparation for ovum implantation and acclerates ovum transport.

How to take Centchroman
It is to be started on the 1st day of the menstrual cycle. It should be taken twice a week, three days

apart for three months. After this, it has to be taken once weekly (on the same day each week). It
is not essential for a client to see a doctor before starting centchroman.

Contraindications
• Recent history of jaundice/liver disease.

• Polycystic ovarian disease.
• Cervical hyperplasia or chronic cervicitis.

I

• Severe allergic conditions.

• Chronic illness e.g. T.B. renal disease.
• Nursing mothers during first six months.
Missed tablets

In case a dose is missed by 2 or more days but less than 7 days, the normal schedule should be
continued and a back-up method such as condoms should be used till the next menstrual period.

INJECTABLES AND IMPLANTS
INJECTABLES
Injectables contain progestogens only, to avoid undesirable oestrogen related side-effects. These

injections are available worldwide. In India, they have only recently been introduced in the
market.They are given intramuscular, deep into the deltoid or gluteal muscle.
Two brands of injectables that are available are :

DMPA - Depot medroxy progesterone accetate - Dose 150 mgms every 3 months.

NET-EN - Norethindrone enanthate - Dose 200mgs every two months.

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Family Planning Quality of Care : Training Manual for Medical Officers

Advantages

• Highly effective, failure rate is very low (DMPA 0.3%, NET-EN 0.4%.)
• Not related to sex act.

• No need to keep supplies at home.
• Decreases pain and bleeding during menses.

• Does not affect lactation
• Reduces incidence of sickle cell crisis in clients with sickle cell anaemia.
• Long - acting, provides protection for several weeks.
Disadvandages
a About 50 % of clients experience spotting/irregular periods in me rirst few cycles of use
• 50 % of clients get amenorrhoea after one year of use

• There is delayed return of fertility of about 6-9 months after the last injection.

• No protection against STD/AIDS.

IMPLANTS
Norplant
This consists of 6 slender flexible capsules containing 38 levonorgestrel which are inserted under
the skin under local anaesthesia. It is effective for five years and the effect can be reversed

whenever desired, by removing the capsules. This is not available in the market as trials are still
going on.

Advantages
a Highly effective,failure rate 0.2% in first year of use.
• Long-lasting.

• Not related to intercourse.
• Reversible.

• No oestrogen-related side effects.

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Clinical Skills

Disadvantages
• Site may be slightly visible .
• Higher initial cost.
• Trained doctor is essential to insert and remove implant.

• No protection against STD/AIDS.

• Menstrual irregularities and amenorrhoea : Over 50% clients experience some disturbance
of the menstrual cycle during the first year of use.

EMERGENCY CONTRACEPTION (POST - COITAL CONTRACEPTION)
Sexual experiences especially in adolescence are sometimes unprotected and there may be a need

for an emergency form of contraception to prevent an unwanted pregnancy. Post-coital contraception
is important also in the management of rape in a woman, as also for those couples who have missed

pills or have contraceptive accidents such as condom rupture. One of the following regimens may
be used in such cases as an emergency:
OCRs - 4 tablets of a low dose formulation OCR should be taken within 72 hours of unprotected

intercourse followed by 4 more tablets 12 hours later.
IUD - An IUD can be inserted upto 5 days after unprotected intercourse.

RU 486 - This is not yet available in India. It can be used either in a single dose of 600 mgms
on day JI of the cycle or in a dose of 200 mgms per day from day 23 to day 27.

3.8

PERMANENT METHODS
STERILISATION
Sterilisation is a permanent method of contraception whereby the person is rendered infertile. It

involves blocking the duct that carries the egg (ovum) or the sperm. Thus the ovum and sperm

cannot meet, so fertilisation does not occur and there is no pregnancy.

Certain conditions stipulated by the Government of India must be satisfied before the procedures

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Family Planning Quality of Care : Training Manual for Medical Officers

of sterilisation can be performed. These conditions are meant to minimise complications and
improve the quality of care.
Physical requirements for sterilisation in a PHC

(Adapted from Standards for Male and Female Sterilisation, Ministry of Health & Family
Welfare, Government of India, 1992)

Facilities
PHCs performing voluntary sterilisation procedures under the National Family Welfare Programme
must meet the following requirements :
• The clinic facility should be well ventilated and flyproof, with a concrete or tile floor that can
be cleaned thoroughly.

• There must be running water.
• There must be an electricity supply with a standby generator and other light source.
• Adequate space must be provided for the various programme activities. Separate areas
should be earmarked for the following :
1.

Waiting area

2.

Laboratory with facilities for blood and urine examination.

3.

Physical examination rooms: A single room can be used, if one client is examined at a time.
But privacy at the time of examination must be maintained at all times. Follow up may be
carried out in this room.

Pre-operative preparation room : The room should have facilities for shaving, washing,

changing clothes and pre-medication. This may be done in the ward after ensuring privacy.
4.

Operation theatre (OT) complex
Hand washing - scrubbing area - an ante-room near the OT: The area must be equipped with
elbow or foot operated taps.
Sterilisation rooms : This is required for autoclaving, washing and cleaning equipment and

preparation of sterile packs. Ideally this should be near the OT. (The scrubbing area and
sterilisation room can be in one room, if space permits).
Operation room : This should be isolated and away from the general thoroughfare of the
clinic. The OT should be large enough to allow operating staff to move freely and to

accommodate all the necessary equipment. Lighting should be adequate. The room should
be easy to enter and leave, in case of an emergency. The room should have swing doors and
the surrounding corridors and space should be locked when not in use. The OT should be
55

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Clinical S'cCls

fumigated at least once per week. Storage area must not be in the OT.

Recovery room or ward : This area must be spacious and well ventilated. The number of
beds will be determined by the available space. This room should be situated adjacent to the
OT.

Follow-up room : As follow up is emphasised in the sterilisation programme, designated

space should be allocated on the clinic premises. This may be the same as the examination
room. However in a PHC, this can be done in the ward or the Doctors room after routine
surgery is over.
5.

Adequate toilets: A sufficient number of sanitary type toilets with running water must be

available for the clients and staff.

Eligibility criteria (For male and female sterilisation)
• The client should be married and the spouse must be living.
• The male client must be below age 50 years, his wife must be below age 45 years.
•’ The number of children must not be a criterion for determining the eligibility for sterilisation

acceptors.

• The client or spouse must not have undergone previous sterilisation. (This condition may be
waived in case of failure of the previous operation.)

• The client must be in the proper state of mind to understand the full implications of the
sterilisation surgery.
Contraindications: (Formale and female)
There are no absolute contraindications. However, sterilisation should not be performed in a PHC

or mobile camp under the following circumstances. The Medical Officer must rule out the

following

Mental illness : The client is unable to provide informed consent.
Physical illness :
• Acute febrile illness
• Jaundice or other chronic liver disease.
• Anaemia with haemoglobin less than 8 mg%.

• Chronic systemic diseases including tuberculosis, bronchial asthma, blood dyscrasias, heart

disease, uncontrolled diabetes, hypertension and thyrotoxicosis.
• Bleeding disorders.

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Family Planning Quality of Care : Training Manual for Medical Officers

• Severe nutritional deficiency such as hypoproteinaemia and vitamin deficiency.
• Skin conditions involving the operative site, such as thickening, infection or oedema, local

skin infections or genital tract infections making surgery difficult. These must be treated
before the operation is performed.

• Allergies to local anesthesia.
• Malignancy

Contraindications for male clients

• Local genital conditions, including large varicocele, hydrocele, inguinal hernia, filariasis
(elephantiasis), scar tissue, cryptochordism, previous scrotal surgery and intra-scrotal mass.

Contraindications for female clients
• Pelvic infection, adhesions, or mass
• Continuing pregnancy

• Obesity that would make surgery difficult under local anesthesia.
• Contraindications for post-partum clients. Voluntary sterilisation may have to be deferred
to the interval period if any of the following conditions are present.

• Puerperal fever

• Prolonged rupture of membranes
• Pre-eclampsia or eclampsia in the antenatal period

• Ante-partum and post-partum haemorrhage

I

• Trauma to the genital tract - injury to cervix and/or vagina or perineum

• History of post partum psychosis.

I

VASECTOMY (MALE STERILISATION)
Success rate: almost 100%

Before we understand more about vasectomy, it is important to know the composition of semen.
About 30% of semen consists of sperms and the remaining 70% is made up of secretions/fluid
from the prostate and seminal vesicles which are glands through which the vas passes. As

vasectomy involves ligation of the vas- the duct which carriers the sperm from the testes to the
ejaculatory duct, the semen after vasectomy does not have sperms, but is made up only of prostatic

and seminal secretions.
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Clinical Skills

Clientscreening

(a) Personal information :
The following information is required : age, marital status, occupation,religion, education,

number of living children, and age of youngest child.

(b) Medical history
(i) History of illnesses and other medical conditions, including hypertension, anaemia,
convulsions, respiratory problems, heart disease, diabetes, bleeding disorders, psychi­
atric conditions, scrotal or inguinal surgery, genitourinary infection, sexual impairment

or sexual abnormality, and allergies to medications.
(ii) Immunisation status of man (for tetanus), of children for six killer diseases : tetanus,

tuberculosis, diptheria, pertussis, poliomyelitis, and measles.
(iii) Addictions (alcohol, smoking, and drugs).

(iv) Current medications.

(v) Last contraceptive used by client or his wife.
(c) Physical examination

Pulse and blood pressure; body weight; temperature; general condition and nutritional status;
auscultation of heart and lungs; examination of abdomen, penis, testicles, and scrotum; and

other examinations as indicated by client’s medical history or general physical examination.

(d) Laboratory examination
Blood test for haemoglobin, urinalysis for sugar and albumin, and any other laboratory

examination as indicated.

Instructions before vasectomy

• The client must receive a clear description of what will happen prior to and during the
sterilisation, including a description of the examination, laboratory tests and surgery.

• The client must bathe and wear loose clothing to the OT.
• The client should have a light meal on the morning of the surgery.

• Before entering the OT, he must empty his bladder.
• Before entering the OT, he must remove any eyeglasses, contact lenses and dentures.
• Someone must be available to accompany the client home after the surgery.
• He must receive instructions on his post-operative self-care, incision care, when he can
resume coitus, and when and where he is to return for follow-up visits.

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Family Planning Quality of Care : Training Manual for Medical Officers

• He must receive instructions on where to go if complications such as infection, swelling of
the scrotum, fever, increasing pain or bleeding from the incision arise.

• He must receive instructions on how to use the medication prescribed after the surgery.
• The client must understand that he is not sterile immediately and that he or his wife will have
to use another method of contraception for at least 20 ejaculations and until two semen
examinations have shown absence of sperms.
Vasectomy procedure

Pre-operative tetanus toxoid should be given as required.

In conventional vasectomy, local anesthesia is given at the proposed point of incision. This is just
the point in the scrotum where the vas is palpable as a thick cord above the testis. A small nick
is made and a portion of the vas is cut and the two cuts ends are tied. The incis'on is then stitched.

The same procedure is repeated on the opposite side on the other vas.
Some surgeons prefer a single central midline approach for both the vas. What is gained in a single
incision can be lost, if infection occurs as it will affect both the scrotal sacs.
Non scalpel vasectomy (NSV)

This is a new surgical technique of vasectomy that does not involve an incision in the scrotum.
A very fine, sharp, pointed forcep is used to puncture the skin at the point where the vas is palpated.
Through this puncture, the vas is delivered and ligated as before. As there is no incision there is

no suturing. Chances of haematoma are practically nil. It requires skill and minimizes dissection.
In Delhi, the training for this procedure can be obtained at Lok Nayak Jai Prakash Narayan
Hospital (LNJPN) and the National Institute of Health and Family Welfare (NIHFW). This

training may be acquired by graduate doctors from certified trainers in Himachal Pradesh. A

certain minimum number of NSVs have to be performed by the trainee under the trainer's
supervision.

Post-operative instructions remain the same as in conventional vasectomy.
Complications
Intra-operative complications

Although the incidence is rare, the following may be encountered during the procedure.
• Transient drop in blood pressure or dizziness - This may be due to a vasovagal attack. In
such cases, the procedure should be delayed and the patient be allowed to rest; his face should
be wiped with cold water and his head lowered. The injection of IM atropine may be of
assistance in correcting this problem.
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* Convulsion and toxic reactions to local anesthesia - In such cases, injection of diazepam

I

5-10 mg IV and oxygen inhalation may be used. Administration of IV fluids is not generally
required, but may be needed on occasion. Surgery should be stopped and the patient allowed

to recover. Further surgery should be performed at a centre with full range of services.
• injury to testicular artery - This complication is very rare, but if it does occur, both ends
of the artery must be ligated.
Immediate post-operative complications

• Swelling of the scrotal tissue, bruising, and pain - These short-term minor complications
often disappear without treatment within 24-48 hours. Ice packs, scrotal support, and simple

analgesics may provide relief.

• Haematoma - If small, it can be treated by scrotal support, analgesics, and antibiotics. A
large haematoma may, in addition, need evacuation, antibiotics, and further treatment. If a
haematoma is detected early, it is desirable to cut the stitches, remove the clots, and look for
the bleeding or oozing points, which should be tied. Referral should be considered.
Infection

• Stitch abscess - Must be treated with removal of stitch, drainage and application of dressings.

• Wound sepsis - In case of severe sepsis, the wound should be opened and pus drained.
Further treatment should include application of dressings and administration of antibiotics
and analgesics.

• Orchitis - Cases of severe orchitis may need hospitalization. Cases must be treated with

antibiotics, analgesics, support and bed rest.
Tetanus

• A rare complication. If tetanus is detected, the patient must be transferred to a proper centre
for treatment immediately.
Delayed complications
Sperm granuloma

• Can occur either at the site of vas occlusion or at the site of epididymis. The majority of these
are symptomless and respond to analgesics and anti-inflammatory drugs. Very occasionally

a persistent and painful granuloma may necessitate surgical intervention.

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Family Planning Quality of Care : Training Manual for Medical Officers

Psychologicalproblems

• Uncommon, but discussion of the problem, clarification of the role of sterilisation, and
answering questions are important. Appropriate referral should be offered to the client if
necessary.

Failure of vasectomy

• Incidence is quite low, but failure may occur because of technical deficiencies in the surgical
procedure or there may be spontaneous recanalisation. The client's wife should be offered

MTP or be medically supported throughout pregnancy. The client should be offered repeat
surgery.
Instructions after vasectomy
Client should be advised to :

• Rest for the remainder of the day of operation and resume light work after 48 hours.
• Resume normal diet.
• Take analgesics as needed and antibiotics for 5-7 days, where asepsis may be compromised.
• Wear a scrotal support so that the testes do not hang down. This relieves raw feeling after
the procedure.
• Keep the incision area clean and dry7. Bathe after 24 hours keeping the area dry.

• Avoid strenuous activity and heavy exercise, specially cycling for 7 days.
• Resume sexual activity after 2 weeks, but with adequate contraceptive back up.

• Return for stitch removal after 7 days.
• Report earlier if there is bleeding, high fever, severe pain or swelling at the site of surgery,
fainting or increase in scotal size.

Important: The client must use a contraceptive method for at least 20 ejaculations after

surgery. This is important so that the sperms distal to the site of ligation are ejaculated.

Ideally two semen tests confirming the absence of sperms would prove the success of

the surgery. If this simple instruction is not given, the partner is likely to conceive
because of stored sperms. This will lead to social and medico-legal problems which are
totally avoidable. Two semen analysis reports should show azoospermia before coitus
can be resumed without use of any other contraceptive method.

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Follow up procedures

• First follow-up after 7 days for stitch removal and wound inspection for pus, swelling and
redness.
• Second follow-up after 3 months/20 ejaculations for semen analysis.
• Emergency follow-up any time, if required.

• Subsequent follow-up for any complications or questions.

3.8.1

FEMALE STERILISATION
This is a method of permanent contraception. It is ideal for a woman who does not desire further

children as it has a very low failure rate. In this procedure the fallopian tube (where the ovum and
the sperm meet and fertilisation occurs) is blocked. The following methods are accepted world
wide :

Surgical methods:

• Minilaparotomy.
• Laparoscopic tube ligation.
Medical methods:

• Chemical sterilisation by using Quinacrine instillation with a modified IUD inserter.

Client screening
(a) Personal information

The following information is required : age, marital status, occupation, religion, education,
number of living children, and age of youngest child.
(b) Medical history

(i) History of illnesses and other medical conditions including hypertension, anaemia,

convulsions, respiratory problems, heart disease, diabetes, bleeding disorders, psychiatric
conditions, pelvic or abdominal surgery, pelvic inflammatory^ disease, vaginal discharges

and urinary tract infections, and allergies to medications.

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Family Planning Quality of Care : Training Manual for Medical Officers

(ii) Immunisation status of woman (for tetanus), of children for six killer diseases: tetanus,

tuberculosis, diptheria, pertussis, poliomyelitis, and measles. .
(iii) Addictions (alcohol, smoking, and drugs).
(iv) Current medications.
(v) Last contraceptive used.
(vi) Menstrual history: date of last menstrual period; current pregnancy status (if pregnant,
how many weeks?)

(vii) Obstetric history : Number of pregnancies, deliveries (live births and stillborn),

abortions (spontaneous and induced), living children of each sex, age of youngest child.
(c) Physical examination

Pulse and blood pressure, temperature, body weight, general condition and nutritional status;

auscultation of heart and lungs; pelvic examination, and other examinations as indicated by

client s medical history or general physical examination.
(d) Laboratory examination

Blood test for haemoglobin, urinalysis for sugar and albumin, and other laboratory examination
as indicated.

Pre-operative instructions

• The client must receive a clear description of what will happen prior to and during the

sterilisation, including a description of the examination, laboratory tests and surgery.
• The client must bathe and wear clean and loose clothing to the OT.
• The client must fast after midnight on the day before surgery.
• On the morning of the surgery, she must empty her bowels, and before entering the OT, empty
her bladder.

• The client must not wear any jewellery, nail polish or hairpins to the OT.
• Before entering the OT she must remove eye glasses, contact lenses and dentures.
• Someone must be available to accompany the client home after surgery.

• She must receive instructions on her post-operative self-care, incision care, when she can
resume coitus, when and where to return for follow-up visits.

• She must receive instructions on where to go if complications such as infection, fever,
increasing pain, bleeding from the vagina and suspected pregnancy arise.

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• She must receive instructions on how to use the medications prescribed after surgery.
Surgical methods

A.

Minilaparotomy

Anesthesia

• Local with sedation
• Spinal
• Short general anesthesia.

Timing

Only the level of the incision varies depending on palpation of the uterine fundus.

• Interval
• Post MTP (along with MTP)
• Post-partum

Procedure

Here the abdomen is opened by a mini incision and the tubes identified. A loop of the tube is made

and it is ligated. The loop above the ligation is cut. After the ligation is done on both sides, the

abdomen is closed. The procedure usually takes about 15-20 minutes.

The client should be hospitalised overnight. If the surgeon is satisfied, she can be discharged after
4-6 hours.

Advantages

• It is a simple procedure.
• Specialisation in gynaecology is not required. Every MBBS doctor can be trained to do it,
hence it does not require a visiting team to organise a camp. Since the PHC M.O. can provide
this service, sterilisation can be performed throughout the year. The need for organising

camps towards the end of the year is reduced. Clients have better access to regular service
and quality of care in a fixed facility than in a camp.

• Equipment required is not hi-tech.
• Very low failure rate, lower than laparoscopy.

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Disadvantages
• Reversal of sterilisation is not very successful as a large part of the tube is removed.
• A longer period of hospitalisation is required compared to laparoscopy.

B.

Laparoscopic sterilisation

Anesthesia
• Local with sedation
• Short general anesthesia (rarely)

Timing

• Interval
• Post MTP : along with first trimester MTP or 24 hours after spontaneous abortion.

Procedure

This is a quick procedure and largely favoured for camps. Sophisticated equipment and

specialised training (post graduate surgeon/gynaecologist) is needed.

The abdomen is distended by passing carbon dioxide or air through a special needle (Verres)
which is passed below the umbilicus (navel). This is needed to push back the intestines and enable
a clear view of the pelvic organs. A small nick is made again sub-umbilically where the needle

is passed. A special piece of equipment called cannula (outer hollow sleeve) and trocar (sharp
cutting long cylindical instrument which passes through the cannula) is passed through the
incision. It makes for easy passage of the laparoscope by cutting all abdominal layers. The trocar

is removed and a long telescope like instrument, the laparascope, is passed. It has an attachment
for the light source (fibre-optic cable of light) and a pair of tongs at its tip which catch the tube.

The uterus is manipulated from below by a special manipulator or a dilator or sound to bring the
tube within vision of the laparoscope. The operator identifies the tube and the tongs are passed
towards it. The tube is caught about 2 cm from the isthmus and the loop of the tube is drawn in

the laparoscope. During this procedure, small silastic bands called Yoon's ring or Falope ring pass
over the tubal loop like a rubber band. The tongs are again moved out and the ligated loop is
released from it. The tongs are withdrawn and procedure repeated on the other tube and all

instruments withdrawn. The incision is closed by a single stitch after removing the gas.
Bipolar diathermy can be used instead of Yoon's rings to coagulate the tubes instead of forming
a loop.

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Advantages
• Operating time is very short and varies from 2-5 minutes or longer depending on the
operator s experience.

• The abdomen is not opened as in a minilap.

• Hospitalisation is not necessary and it can be treated as an out patient procedure.
• Reversal of sterilisation is easier as a longer length of the tube is available for recanalisation.
Disadvantages
• Laparoscopy should be done only by a post graduate doctor with specialised training - this
means laparoscopy is not readily available at PHC level except by organising periodic camps.

• Sophisticated equipment is required.

• The failure rate is greater compared to a minilap.
• It cannot be performed immediately post-partum or along with second trimester MTP.
• Where the tube is somewhat thickened, a satisfactory ligation is not possible with Falope ring.

Operative care:

Monitoring : Medical records are to be maintained relating to anaesthetic events.
(i) Preoperatively:
• Pulse, respiration and blood pressure should be taken prior to any pre-medication.

• Pulse, respiration and blood pressure should be taken every 30 minutes after pre-medication.
• The drugs given, the dosage and the time when they were administered should be recorded.

(ii) Intraoperatively :
• Pulse and respiration should be monitored every five minutes and blood pressure after every
15 minutes.
• The drugs given, the dosage and the time when they were administered should be
recorded.
(iii) Postoperatively:

• Pulse, respiration and blood pressure should be monitored and recorded every 15 minutes
for one hour following surgery or longer, if the client is unstable or not awake. The

client should then be monitored three times every hour and again at the time of
discharge.

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COMPLICATIONS
Intra-operative complications

• Injuries to uterus, cervix, viscera or blood vessels.

• Respiratory arrest or depression.
• Cardiac arrest.
• Cardio respiratory embarrassment or pneumothorax.
• Gas or air embolism.
• Vaso vagal attack.

• Drug reactions and convulsions.
Post-operative complications
A.

Immediate

• Peritonitis, paralytic symptoms and intestinal obstruction.
• Haematoma of the wound.
• Sepsis of the wound.
• Tetanus.
B.

Delayed

• Menstrual irregularities are possible but not proven.
• Incisional hernia

• Chronic pelvic inflammatory diseases.
• Psychological problems.
• Failure of method leading to pregnancy.
Discharge

The client may be discharged, when the following conditions are met:
• More than six hours after the procedure has elapsed.

• The client is alert and ambulatory.
• The client's vital signs are stable and normal.
• The client has been seen, evaluated and discharged by a physician. Whenever necessary, the
client should be kept overnight.

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• The client must be accompanied by someone when she is discharged.
• Written and verbal instructions are to be given to the client before discharge.
* 1 • and1 antibiotics
.m- ------as required. Any other drugs needed are to be
• Analgesics
mustxi_
be-------provided

provided and prescribed prior to discharge.
• The acceptor is to be provided with an identity card, indicating date and type of surgery,
method used, name of the institution and date and place of followup.
• Complications arising during surgery or post-surgery including major and minor events, are
to be reported as indicated.

Post operative instructions

Client should be advised to :
• Return home after discharge and rest for the remainder of the day. Take adequate rest and

limit strenuous activity for the next seven days.

• Resume only light work after 48 hours and return to normal activity two weeks after surgery.
• Take medicines as advised by the doctor, including'multi vitamins and iron twice daily for
10 days and analgesics, as prescribed.

• Take a normal diet as soon as possible.

• Keep the incision area clean and dry. The bandage or dressings should not be disturbed or
opened.

• Bathe 24 hours after the surgery. When bathing, the incision area should be kept dry. If the
dressings becomes wet, it should be changed.

• Not to have intercourse until two weeks after the surgery. Sterilisation procedures do not
interfere with sexual pleasure, ability or performance.

• Contact the doctor or clinic, if there is excessive pain, vomiting, fever, bleeding or pus
discharge from the incision.
• Return to the clinic for removal of stitches and post operation check-up in seven days.

• Contact the health personnel or doctor at any time, if any problems arise.
Follow up procedures
• First follow up for stitch removal and wound inspection after seven days.

• Second follow up after 4 weeks or after the first menstrual period whichever is earlier. This

will pick up an early pregnancy in case of failure.

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• Emergency follow up anytime.
• Subsequent follow up in case of complications or questions.

Sterilisation is still the most commonly followed method of contraception in India, where women

complete their child bearing early and have many years to go before menopause. Sterilisation has
almost the lowest failure rate amongst contraceptives and is a ONE TIME PROCEDURE.

RECANALISATION
Recanalisation after sterilisation may be requested in the case of death of an issue. This involves

major surgery. The success rate of the procedure varies from 30-60%. Recanalisation means

opening up of the closed tubes and joining the two ends together again. The places where
recanalisation is done are :
• Indira Gandhi Medical College, Shimla
• PGIMER, Chandigarh

The success rate is higher in cases of recanalisation following laparoscopic sterilisation compared
to mini-lap. Success depends upon :
• Length of the tube available.
• Associated infection or damage in the pelvic area.

• State of the tube.
• Skill of the operating surgeon.

• Macro or micro surgery (Micro surgery with the help of an operating microscope has a higher
success rate).

Hence, the decision for sterilisation should not be taken lightly.

3.9

MEDICAL TERMINATION OF PREGNANCY (MTP)
Removal of the products of conception before the age of viability is called Medical Termination

of Pregnancy (MTP). MTP was legalised in India in 1971 to reduce mortality and morbidity due
to septic abortions. There are certain conditions that must be satisfied before MTP can be
performed.

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Pre requisites for performong a MTP
(According to MTP Act 1971)
I.

Indication/Criteria

MTP can be performed only

• If continuation of pregnancy would involve a risk to the life of the mother or grave injury to

herphysical or mental health. For example, in the case of contraceptive failure, rape, or poor
socio-economic conditions, when pregnancy would cause trauma to mental health.

• There is a substantial risk that if the child is bom, it would suffer from such physical or mental
abnormality as to be seriously handicapped.

This is spelt out in section 3(2) of the Act and covers the following grounds:• Where the continuation of pregnancy might endanger the life of the pregnant women, or

cause grave injury’ to her physical or mental health.
• Where there is substantial risk of the child being bom with serious handicaps due to physical
or mental abnormalities.

• Where pregnancy may be caused by rape.
• Pregnancy due to failure of any contraceptive device or method used by a married woman
or her husband for the purpose of limiting the number of children.

This amounts to MTP on demand according to the 1977 amendment of the MTP law. Acceptance

of a family planning method is not a prior condition for performing a MTP. However, family
planning should be encouraged after an MTP, as repeated MTPs affect the health of the women.
II.

Place

The facility or place where a MTP can be performed is a hospital/facility maintained by the

Government or a place approved by the Government. It should have the following facilities :

• There should be an operation table and instruments for gynaecological/abdominal surgery.
• Equipment for anesthesia, resuscitation and sterilisation should be available.
• Drugs and parenteral fluids for emergency should be available.
• Certificate of approval of the place must be displayed at the clinic.
III. Person/Provider

Personnel who can perform MTP should have any of the following qualifications :

• Medical Practitioner registered in a State Medical Register on or after the date of commence­
ment of the Act.
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And one of the following :

• He/She should have completed atleast a 6 months house job in Obstetrics and Gynaecology.
or

• He/She should have experience of one year in the practice of Obstetrics and Gynaecology at
any hospital.
or

• He/She should have assisted a Registered Medical Practitioner in performing 25 cases of
MTP in a Hospital/Institute approved or maintained for this purpose by the Government.
or

• He/She should have a post graduate Degree/Diploma in Obstetrics and Gynecology regis­
tered with the State Medical Register.

• If He/She was registered before the commencement of the Act a period of three years practice

in Obstetrics & Gynecology is necessary.
IV. Consent

Of provider • Written consent of one doctor certifying the indication and medical fitness of the client for
the procedure, in case the pregnancy is upto 12 weeks. However, consent of two doctors is

a must for terminating pregnancy between 13-20 weeks.

Of client • Free informed written consent of the client, if major, and consent of a guardian/parent, if
minor.
V.

Duration

Gestational age should be upto 20 weeks.
VI. Medical fitness

Pre-operative requisites:
• The client must be medically fit for the procedure. Haemoglobin examination is a must for
second trimester MTP.
• Anaemic women with Hb less than 10 gm% are at a higher risk, so it is absolutely necessary
in such a situation that blood should be available and the procedure done in a facility where
a hysterectomy can be performed, if necessary.

• A blood group estimation should always be done before a MTP and in Rh negative cases, anti-

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D should be given before the MTP or during or just after the MTP. A dose of 100 micro grams
minimum in the first trimester and 200 micrograms in the second trimester is recommended.
In a PHC if these facilities are not available, MTP should not be performed.
Contraindications to MTP
In case MTP is necessary for clients with the following indications, they must be referred to a

higher facility with all provisions for major surgery.

• Hb less than 8gm%.

• Presence of infection - systemic or local or chronic infection such as TB. She should be
treated first, then the evaluation be repeated and then MTP performed.

• History of prior manipulation of the genital tract by an unlicensed person.
• Severe hypertension, diabetes, heart disease, history of a bleeding disorder.
Counselling in MTP

Always counsel a client before a MTP and help her choose a family planning method best suited
to her needs.
Post MTP family planning

An IUD can be safely inserted soon after a first trimester MTP, if the doctor is satisfied with the
procedure. Oral contraceptive pills similarly can be started on the same day just after the
procedure. Sterilisation can be done with first trimester MTP at the same sitting.
After a second trimester MTP, it is better to wait for 15 days before an IUD insertion, so that the

uterus can involute. Oral contraceptive pills can be started after the next period. Sterilisation can
be done at the same sitting if minilap is being done. For laparoscopic sterilisation, the uterus

should involute, so a gap of 15 days is needed.
Maintenance of records

All notes pertaining to the MTP must be complete and records maintained for 5 years.
• An admission register must be maintained of all MTP procedures done at the facility.
• All information, about MTP is SECRET. The consent form and its details are confidential
and must not be disclosed to any person.

• Post MTP instructions must be complete and explained to the client.

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Procedure

A.

MTP in first trimester (uptol 2 weeks)

Asepsis - The procedure should be performed under all aseptic precautions as in any sursical
procedure (Refer to chapter on asepsis)
1.

Suction evacuation :

This uses the principle of suction to suck out the products of conception. Negative pressure is

created in the suction machine and a tube connects this machine to a long plastic cannula which

is inserted in the uterus. The contents of the pregnant uterus are sucked out. This is followed by
curettage of the uterus by a sharp curette.
However, as the plastic cannula (Karmans cannuala) has a cut surface which acts like a curette,
the metal curette is not required. This reduces the risk of perforation and injury to the uterus. For

suction, prior dilation of the cervix by plastic or metal dilators should be done gently so that a
cannula can be inserted. MTP for a 10 week pregnancy can be easily done with No. 7 or No. 8

or at times with a No. 6 cannula. For analgesia or anesthesia, local anesthesia is good and effective.
Only if the client is very apprehensive or the cervix is rigid, general anesthesia may be required.

Suction is the method of choice for MTP in first trimester
2.

Menstrual regulation (MR)

By definition, menstrual regulation is evacuation of the uterine contents upto 42 days after the last

menstrual period, using a special syringe called Menstrual Regulation (MR) syringe. However,
MTP even upto 6-10 weeks can be done by a MR syringe. This is ven’ handy and utilises the
principle of negative pressure. Moreover, it is hand operated and simple. So in places where
electricity supply is uncertain, this has a definite advantage over the electrically operated
conventional suction machine.
3.

Dilation and curettage (D & C)

Here the cervix is dilated by metal dilators and a curette used to remove the products of conception.

It is more traumatic than suction and the chances of injury to the uterus and cervix are greater.
Blood loss is also more. It is an old method and is not used now. It is not used in modem teaching

institutions and has been replaced by suction.
4.

Prostaglandins

These are drugs that cause contraction of uterus and expulsion of the products of conception.
However, they are very rarely used in first trimester.

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Future trends
5.

Anti progestins

There is a new drug called RU 486 that, is now being used in some countries. It is an anti
progestational agent. It competes with progesterone for the receptors in the uterus, so the

progesterone is displaced, the pregnancy cannot be sustained and an abortion starts. The process

is helped by using a prostaglandin after RU 486 is taken. This causes powerful uterine contraction
and helps to complete the abortion. In India, RU 486 is not yet marketed. Adequate trials are going
on. However, it is more effective only upto 6 weeks of pregnancy. It is like having a prolonged

and delayed period. Back up facilities to complete the abortion must be available. Success rate
is claimed to be 90% or more.
B.

Methods used forMTP in second trimester (upto 20 weeks)

1.

Extra amniotic emcredil

A dye called ethainidine lactate (Emcredil) is inserted into the extra-amniotic space. It acts by
contracting the uterus and abortion occurs as in a delivery.
2.

Intra - amniotic saline

20% hypertonic saline is infused into the amniotic sac at the rate of 10 ml per week of gestation.

Saline causes foetal death and acts by release of prostaglandins causing uterine contractions and
abortion occurs. It should be used only in an institutional setting.
3.

Prostaglandins

They are commonly used now a days intramuscularly. Prostaglandin F2 alpha PG F2 alpha) in
ampoules of 250 micro gms per ampoule under the trade name of Prostodin are available. They
must be kept under refrigeration. PGF2 is given intramuscularly 1 c (that is 1 ampoule) 2 hourly

until the patient aborts. A maximum of 10 cc (10 ampoules) only must be used. If contractions

are severe and the cervix does not dilate there can be rupture of the uterus or abortion may occur
forcibly causing tears of the cervix. It is not a drug to be used in the PHC.
4.

D & E (Aspirotomy)

Cervix is dilated by osmotic dilators (like Laminaria tents) on the day before the MTP. Osmotic
dilators cause slow dilatation of the cervix. The next day they are removed and the MTP

performed by using a special forceps. However, it requires a very high degree of technical skill
and must not be performed in the PHC.
5.

Hysterotomy

This is like a mini caesarean section when the foetus is delivered per abdomen after cutting open

the uterus. This method should not be done in a PHC. Sterilisation should be performed

simultaneously as far as possible, whenever hysterotomy is resorted to.
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Complications ofMTP

These can be divided into :
(1) Early
(2) Late complications.

Early complications

During anaesthesia/sedation
During procedure



Post-operative.

During anaesthesia

(i)

Local anaesthesia with verbal reassurance is best. However, if sedation or short general

anaesthesia is used, there may be respiratory or cardiac complications which should be
attended to by trained personnel.
(ii) During procedure

Bleeding

Pain



Injury to cervix or uterus including perforation of viscera

(iii) Post Operative



Pain and vomiting



Bleeding



Aspiration syndrome



Sepsis

Late complications

Incomplete abortion

Failed abortion

PID


Infertility



Ectopic pregnancy may be missed if the MTP is performed very early.

All complications should be referred to a higher facility where a gynaecologist is available. A
nearby centre must be identified which has facilities for referral of complicated cases. There
should be a written agreement between the clinic and the referral facility for transfer of
complicated cases.
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Post MTP instructions

A prescription should be given to the client and a list of instructions including an emergency
number and address should be given. A follow up should be performed after 2 weeks. The client

must report to the PHC earlier under the following circumstances.
• Heavy prolonged bleeding.
• Severe cramps or pain in abdomen.
• Fainting attacks.

• Fever and chills.

• Foul smelling vaginal discharge.
• If menstruation does not resume within 5 weeks of the MTP, the client should be checked

medically for pregnancy due to failure of the MTP.

POINTSTOREMEMBER
• First trimester MTP are safer than second trimester MTP.
• There are increased chances of conception just after a MTP.
• Post MTP family planning must be encouraged but should not be a precondition
for the MTP.

• MTP must be performed by a trained person in an approved facility7 under
aseptic conditions.

3.10

ASEPSIS ISSUES (PREVENTION OF INFECTION)
Guiding prin cipies
Meticulous aseptic technique is mandatory in gynaecological procedures (e.g. bimanual

examination, IUD insertion, MR/MTP, female sterilisation) and male sterilisation. This must be
stressed in training programmes for monitoring, and supervision. Aseptic technique is required

at all times without compromise, before, during and after surgery.

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These guidelines apply to aseptic procedures to be used prior to all gynaecological examinations/
procedures e.g. IUD, MR, MTP, female sterilisation and male sterilisation.

Purpose

• To minimise infection due to micro-organisms.

• To prevent transmission of hepatitis B, STD/AIDS.
Definition

• Micro-organisms are the causative agents of infection. They include bacteria, viruses, fungi
and parasites.
• Asepsis is the attempt to prevent entry of micro-organism in any area of the body where they
may cause an infection. They reduce or eliminate the micro-organism on skin surfaces or
surgical instruments.

• Decontamination is the process whereby objects are made safer so that they can be handled
by staff, especially cleaning personnel, before cleaning. These may include operating/

examination tables, surgical instruments and gloves contaminated with blood or body fluids
during or after surgical procedures.

• Cleaning is the process that removes all visible blood, body fluids or any other foreign
material from skin and other inanimate objects.
• Disinfection is the process that removes most of the disease causing micro-organisms. High
level disinfection (HLD) by boiling or use of chemicals eliminates all micro-organisms
except some endospores e.g. tetanus.

• Sterilisation is the process that eliminates all micro organisms including endospores from
inanimate objects.

Universal precautions
• These precautions are to be taken by all health personnel during any surgical procedure.
• Use barriers such as gloves, gowns, aprons, and masks.

• Hands must be washed immediately if contaminated and after removing gloves.
• Health personnel should take extra care to avoid injury by sharp instruments.
- Gloves should not be punctured.

- Needles should not be bent.

• Mouth to mouth resuscitation must be minimized to avoid infection.

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some measure of protection).
• Strict aseptic techniques combined with proper disinfection and sterilization of equipment

are the most appropriate methods for preventing tetanus. The following points are essential:
- All procedures outlined here must be followed.
- Staff must perform standard autoclave testing.

- Personnel who are responsible for disinfecting, sterilising and using the autoclave must
be supervised routinely.

Post-operative care
• After the operative procedure, an ordinary sterile dressing should be applied.
• Incisions should be kept clean and dry, and the client should not bathe for 24 hours following

surgery.
• Routine use of prophylactic antibiotics is not necessary.

• Every client should receive clear simple instructions for post-operative care, written as well

as oral. All clients undergoing vasectomy or tubectomy should be instructed on how to care
for their wound and dressing, what side effects to expect, when to resume normal activities,

and what to do and where to go if a complication should develop.

• Removal of stitches must be done under proper aseptic conditions.
Antisepsis

Washing hands and cleaning the client's cervix/vagina/skin with antiseptic solution prior to any
procedure minimises the chance of infection by micro-organisms on the skin or the vagina of the
client.

The following antiseptic solutions may be used:
• Methylated spirit
• Alcohol based solutions of iodine or chlorhexidine (not on mucous membranes e.g. vagina)
• Cetrimide (Savlon)

• Chlorhexidine gluconate (Hibitane)

• Parachlormetaxylenol (Dettol)
• Iodophors (Betadine)

Antiseptic solutions should be used for skin/vaginal/cervix preparation prior to IUD insertion/

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removal, laparoscopy/laparotomy MTP and vasectomy.
Procedure for asepsis in all gynaecological examinations/procedures

Hand washing
This may be the single most important procedure in preventing infection.

It should be done before • examining a client
• putting on HLD or sterile gloves for IUD insertion, removal, MTP/Sterilisation.

It should be done after -

• handling soiled instruments/other items
• touching mucous membranes/blood/body fluids
• removing gloves
Hand washing should be done for 15-30 seconds with a plain or medicated soap followed by
rinsing in fresh water.

Gloves should be worn by all staff prior to contact with blood and body fluids from any client. A
separate pair should be used for each client. Gloves may be disposable or reusable. If the latter,
they can be washed and sterilised by autoclaving or they may be washed and high-leveldisinfected by boiling.

Skin preparation
• The client's skin or external genital areas should be thoroughly cleaned with savlon.
• Antiseptic solution should be applied to the skin/genital area.
• The skin should be cleansed with disinfected forceps with cotton soaked in antiseptic; the

disinfection should be done from the operative site outward for several inches. This circular

motion from the centre outwards helps to prevent recontamination of the operative site.
• The antiseptic should be allowed to dry before starting procedure.
Processing used for (soiled) instruments^ gloves and other items

The basic infection prevention process are:

• After the procedure, whilst still wearing gloves,.the surgeon or assistant should properly

dispose of contaminated objects e.g. gauze, cotton and other waste items in a leak
proof container or bag. The waste should not be allowed to touch the outside of the
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container or bag.

• All surgical instruments and reusable needles, syringes and gloves which have come in
contact with blood/body fluids should be decontaminated by soaking for 10 minutes in a
disinfectant solution (0.5% chlorine solution) immediately after use. This is important to

prevent transmission of HIV and Hepatitis B.

• Surfaces such as examination tables that may have been contaminated by body fluids should
also be decontaminated before reuse.

• Instruments and reusable gloves should be thoroughly cleaned with detergent and water and
completely rinsed before further treatment. Then all these including needles, syringes which

come in contact with blood or body tissue under the skin should be sterilised. If sterilisation
is not possible, H.L.D. by boiling or soaking in a high level disinfectant is a must.

Reusable gloves

• Before removing gloves, gloved hands should be soaked in 0.5% chlorine solution after

washing in water.
• The gloves should then be removed by inverting and soaking in the chlorine solution for 10

minutes to kill Hepatitis B and HIV. Thus both surfaces of gloves are decontaminated.

• The gloves should be washed in soapy water inside and out and rinsed thoroughly.
• The gloves should be tested for holes by inflating them and holding under water.
• The gloves should be dried.
• If gloves are to be steam sterilised, they should be packed by rolling cuffs so that they can be

reused without contamination. They should be autoclaved at 121 degree C (250° F) for 20
minutes at a pressure of 15 lbs, per square inch. Use only after 24-48 hours, to allow elasticity

to be restored.

• If gloves are to be high level disinfected, they should be placed in a bag and a weight put, so
that all gloves are at 1" below the water surface.

• The pan should be closed and the water brought to boil and boiled for 20 minutes.
• The bag should be removed with a disinfected forceps. The excess water should be removed
by shaking the gloves and then they should be hung up to dry. When dry, they should be placed
together in pairs in HLD container. Gloves thus disinfected may be used for upto one week.

Decontaminating needles, instruments, syringes

• After use all instruments should be put in a bucket of 0.5 chlorine solution for atleast 10

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minutes to prevent transmission HIV and Hepatitis B.

• All objects should be rinsed in water, then scrubed with soft brush in detergent and water, and
rinsed again.
• They should be dried by air or with a clean towel
• Finally they should be sterilised or high level disinfected.

Sterilisation and disinfection of laparoscopes

• Suitable cold disinfectants for endoscopes (laparoscopes and laprocators) contain activated
glutaraldehyde (Cidex, Spericidin). As the laparoscopes cannot be autoclaved, they should
be washed after each operation, dried and immersed in Cidex Solution (2% glutaraldehyde)

for atleast 30 minutes and washed with sterile water before being used on the next client.

Endoscopes are not heat-stable and cannot withstand autoclax ing or prolonged routine
immerson in liquid chemicals necessary for sterilisation. However, after an infected case,
laparoscopic equipment should be disassembled, cleaned and sterilised by an overnight soak
in activated giutraldehyde.

3.11

EMERGENCY MANAGEMENT
PHC medical officers providing family services might have to manage or assist if complications

occur as a result of anaesthesia or the procedure itself. Although these conditions occur
infrequently, one must know which are the emergencies, how to prevent them, and what to do,

should they occur. If necessary equipment, drugs andskillsare available at hand, one canprevent
a disaster.

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_____________________________________________________________________________________

Emergencies which can arise while providing family planning services are as follows:-

Procedure
IUD insertion

Anaesthetic emergencies

NA

Operative emergencies

a. Syncope

b. Uterine perforation
Sterilisation

a. Convulsions

Female Sterilisation

b. Anaphylaxis

a. Bowel/bladder injury

(Bronchospasm & urticaria)

b. injury to major blood vessels

c. Cardiopulmonary arrest

c. Uterine perforation

d. Respiratory arrest

d. Vasovagal attack

e. Aspiration

e. Complications of

pneumoperitoneum-gas/air
embolism, cardio-respiratory
embarrassment, mediastinal

emphysema, pneumothorax

Male Sterilisation
a. Vasovagal attack

b. Injury to testicular artery
Shock (due to

anaphlaxis, haemorrhage

or vasovagal attack)

MTP

Uterine haemorrhage

As for sterilisation

(First trimester)

&. perforation

Prevention of anaesthetic complications
You will meet fewer disasters and will be better prepared to deal with them, if you take the
following precautions. They apply to all anaesthetics, including local anaesthesia or sedation.
i.

Starve the patient.

ii.

Put him/her on a table that tips (head can be lowered).

iii. Suction, intubation equipment and ambu bag should be instantly available, because however

many precautions are taken, an occasional patient will collapse on the table.

iv. Monitor pulse and respiration.
v.

Maintain a clear airway.

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Family Planning Quality of Care : Training Manual for Medical Officers

Complications of local anaesthesia (respiratory arrest, cadio-pulmonary arrest, convulsions,
anaphylaxis) are usually caused by:
a.

Giving too much drug - do not exceed the maximum dose (3 mg/kg plain lignocaine without
adrenaline).

b.

Unusual sensitivity to drug - cannot be anticipated unless there is positive past history.

c.

Injecting the drug in a blood vessel - aspirate before you inject.

Drugs like Pethidine, Chlorpromazine, Promethazine may nauseate the patient and depress

pharyngeal or laryngeal reflexes so that inhalation of stomach contents is real danger. Diazepam
can lead to significant cardiac and respiratory depression, particulary when used in combination
with other sedative drugs.
Management ofcommon emergencies

1.

Anaphylaxis

a.

Epinephrine 0.3 - 0.5 mg (0.3 -0.5 ml of 1:1000 soln) SC q 3-5 min as needed, for upto 3 doses.

b.

Oxygen inhalation in case of respiratory distress.

c.

Aminophylline, 6 mg/kg as a loading dose, slow IV over 2-30 min. to treat brochospasm.

d.

Hydrocortisone sodium succinate, 500 mg q6h IV for serious or prolonged reactions. The

peak effect of corticosteroids, occurs after 6-12 hours; their major role is in preventing
redevelopment of anaphylaxis.
e.

Antihistamines are probably of little value in treating the acute episode. However, they may

shorten the duration of the reaction and prevent relapses.
f.

IV fluids, if there is hypotension.

g-

Endotracheal intubation and assisted ventilation may be necessary for managing severe
brochospasm.

2.

Cardio-pulmonary arrest

A

Airway

i.

Position the patient on a firm flat surface.

ii.

Open the mouth to remove vomitus or debris if visible.

iii. Tilt the head backwards and lift the chin forwards.
Breathe the patient

B

i.

Ventilate using bag and mask with 100% oxygen or air, or mouth to mouth, if bag and mask

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Cil/Utu:'

is not available. Endotracheal intubation may take too long, especially if one is not an expert.

But as soon as a person skilled in intubation is available, intubate the patient, and connect
the tube to an ambu bag.

ii. Feel the carotid pulse. If palpable, continue ventilating 12 times a minute. If the pulse is

not felt over a 5 second observation period, “circulate” the patient.

c Circulate the patient
i. Start chest compression with the heel of the hand at the mid-sternal region. Chest
compression of 3-5 cm should be delivered at a frequency of one per second without
interruption.
D Drugs

i. Epinephrine 0.5-1.0 mg (5-10 ml of 1:10,000 soln.) IV, and repeat it as necessary.

ii. Ifcardiac arrest has lasted longer than 2 min., give sodium bicarbonate. 50-75 ml (1 mEq/

Kg) IV. Repeat the dose every 10 minutes until the.pulse returns.
Cardiac massage should be terminated as soon as effective cardiac contractions occur, to
produce a detectable pulse and systemic BP.

3.

Respiratory depression Or arrest

As soon as you see that a patient has a respiratory depression (breathing is slow and irregular) or
ijespiratory arrest (patient is not breathing at all), check the pulse or apex beat and the airway:
a.

If the heart has stopped, follow steps under “cardio-pulmonary arrest”.

b.

If there are signs of respiratory obstruction (stridor, cyanosis, paradoxical diaphragmatic

movements), take steps to open the airway - tilt the head backwards so that nostrils point
upwards; lift the chin; insert an oropharyngeal airway and suck out secretions; ventilate with

bag and mask or mouth-to-mouth. If these measures fail, a tracheostomy will be necessary.
c

If the patient has received opioid medication, give Naloxone hydrochloride 0.4-0.8 mg IV
and ventilate the patient.

4.

Convulsions

a.

Put in a mouth gag or other soft object to protect the tongue.

b

Turn the head to one side and suck the oropharynx.

c.

Diazepam 5-10 mg IV slowly up to 1 mg/min.

d.

Oxygen inhalation.

e.

Phenytoin 500-1500 mg (13-18 mg/kg) slow IV, push not faster than 50 mg/min helps to

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Family Planning Quality of Care : Training Manual for Medical Officers

prevent recurrence.
(If seizures persist despite above measures, Suxamethonium followed by intubation and
Thiopental 15 mg/kg IV will have to be given by an anaesthetist).
5.

Aspirations

If an anaesthetised or sedated patient vomits or regurgitates, lower the head end of the bed, turn
the partient’s head to one side and suck out the throat.

Treatment of Acid aspiration syndromea.

Oropharyngeal suction

b.

Intubate, given 100% oxygen and ventilate

c.

Aminophylline 6mg/kg slow IV

d.

Broad spectrum antibiotics

e.

IV fluids in restricted quantities to limit pulmonary edema

6.

Hypovolemic/Haemorrhagic shock

a.

IV fluids - Normal Saline or Ringer lactate until tissue perfusion improves (increased urine
output, skin turgor, mental status).

b.

Raise the legs, but keep the patient’s feet on the same level as the head.

c.

Oxygen

d.

Catheterize the bladder.

e.

Arrange for blood transfusion if shock is due to haemorrhage.

f.

If fluid challenge fails to improve tissue perfusion, start Dopamine drip 1-10 mcg/kg/min (5
ml in 500 ml at a rate of 10-20 drops/min).

g-

Soda bicarb 50-75 ml IV (1 mcg/kg) if hypovolaemia is prolonged.

h.

Treat the cause.

7.

Uterine perforation

a.

If the instrument is felt to pass more deeply, do not reconfirm by probing uterine wall.

b.

If there are no signs of bowel injury or herniation, monitor vital signs, watch for signs of
peritonitis or intra-abdominal bleeding.

c.

In case of suspected bowel injury/intra-abdominal bleeding/peritonitis, refer for laparotomy.

8.

Syncope

a.

Stop the procedure, allow the client to rest. Lower the head and wipe the face with cold water.

b.

Perform the procedure under sedation, after a while or at a later date.

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Chapter 4

MANAGERIAL SKILLS
4.1

Introduction
Medical Officers at a Primary Health Centre generally consider themselves as clinicians and are

more inclined towards clinical aspects of health care.
Although clinical skills are important in family planning, there are other factors which work to
increase or decrease acceptance and these relate to making family planning services available in

a PHC. MOs therefore must also handle job responsibilities which are managerial in nature and

require knowledge, skills and attitudes more specific to management.
Management implies mobilizing, protecting and utilising human, material and financial re­
sources, so that they are effectively and efficiently used. Some of the responsibilities of a PHC

MO related to family planning are :
(1) Counselling

Screening of clients
r
(3) Performing family planning procedures
(4) Follow up of clients

(5) Planning, organising and co-ordinating quality family planning services
(6) Supply and inventor)’ management

(7) Staff training and skill development

(8) Supervision, monitoring and evaluation
Of these, the first four can be classified as the service providers' role and the last four as managerial
roles.

4.2

SUPPLIES, INVENTORY CONTROL AND STORAGE
The management of stores, supplies and inventory control are critical functions performed by

MOs in the PHC. For family planning services, a functioning inventory system is essential for

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Family Planning Quality of Care : Training Manual for Medical Officers

maintaining continuity of methods. An effective supply management system means that the right
quantity of the right quality goods are sent to the right place at the right time for the right cost.

Supplies of family planning methods to PHCs are usually made available by the District
Programme Officer on a 3 monthly or 6 monthly basis. This is knowm as direct supply. Direct

supply is based on the stock position in the district head quarters and the number of PHCs where

the supply has to go. Sometimes the calculation is based on previous years supply made to a
particular PHC. If extra supplies of a particular item (e.g. contraceptives) are required, the PHC

medical officer makes an extra indent to the District Medical Officer of Health and if the item
indented is present in the stock, it is supplied.

A similar procedure is generally adopted at the state level where supplies made to districts depend
on previous year's supply or availability of the item in the central stores.
This system may not always work properly and could result in accumulation of extra stocks in

some PHCs leading to difficulties in storing the product properly or wastage. Alternatively,

supplies may fall short of clients. Therefore, the alternate system of supply of indents is better,
wherein the MO assesses the requirement for a specified duration (based on population and
contraceptive prevalence rate), compares it with the existing stock and then orders the required

amount keeping provision for a buffer stock depending on the time required for supplies to reach
the PHC.

Inventory control
Inventory control is the process by which a proper balance of supply can be maintained at all
levels-State, District and PHC. We are concerned here with the Inventory control at PHC level.
Various studies have shown that quarterly indenting of family planning supplies is better than
annual supply because :
1.

Quarterly supply would not occupy excess space, as the storage capacity of a PHC is usually
limited.

2.

Less quantity of supply would mean lighter transport and hence a saving in cost.

3.

Less quantity can be stored more systematically. There would be less wastage due to expiry
or improper storage.

4.

With the right amount of stocks, the PHC MO has full knowledge of the PHC stock position.

Monitoring and evaluation is then easier. While annual indents are easy to supply, they are
cumbersome to handle and maintain.
Inventory control helps the MO to plan :

1.

What to indent

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H
Managerial Skills

2.

When to indent

3.

How much to indent

4.

Where to indent

The Medical Officer needs to know :

a)

Stock position of the PHC itself

b)

Stock position in sub centres attached to the PHC

c)

Stock position of the district

d)

Relevant data about the PHC population

1. Population of the PHC sub centre wise, growth rate and literacy structure of the
community.

2. CPR (Couple Protection Rate)


3. Methodwise percentage coverage of family planning
4. Number of eligible couples - with no children, with one child, with two children and with
more than two children.

5. Choices of contraceptives as per demand of community with name and brand of

contraceptives.
6. Lead time for each item of supply (Lead time means time taken for placing the indent and
receiving supply)

7. Supply sources - Government & other sources
(I) Government

(a)

Free supply - Nirodh condoms, Mala N pills.

(b)

Supply at subsidised rates as Delux Nirodh and Nirodh Super Delux condoms and
Mala D pills.

(II) Non Governmental (alternative source of supply)

(a)

Names of various brands of condoms and pills available in the market and purchased
by the community.

(b)

Brands names and stock positions of various contraceptives available in the nearby
market, their prices and if possible, the names of the couples who are regular

purchasers.

(i)

Under Social Marketing Programme like Sawan, Bliss, Ecroz, Masti etc.

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Family Planning Quality of Care : Training Manual for Medical Officers

(ii)

Open Market products like Kohinoor, Moods, Kamasutra.

With the above knowledge the MO can calculate ’What to Indent' and 'When to Indent' and 'How
much to Indent' and 'Where to Indent'. The MO should keep a bufferstock to maintain supplies
during the lead time or in the eventuality of a supply failure, if any.

Managing supplies
When the supplies are received :

1.

The consignment should be opened and checked. If this is not possible due to large quantity,

a sample should be collected from some packages and examined for :

• any damage to .he packet or covering over the piece.
• expiry date of the product received. If the expiry is nearer and the quantity is not expected

to be utilised or used within the expiry date, the District Headquarters should be informed so
that either the consignment which is expected to be extra can be returned or sent to another
place where the demand is more.
2.

The supply should be entered in the stock register, itemwise - the name of the item, from

where it is supplied, the amount, cost (if any) and expiry date.

3.

A separate 'Expiry Date Register' should be maintained month wise so that on the first day
of every month, it shows which item is expiring in that month and the coming month. This

will help the MO plan the use of the item or if it is not likely to be needed, to send information
to the District Headquarters.
4.

The supplies should be resupplied as soon as possible to the sub centre as per the sub centre

needs calculated on the basis of population and users, last years average use rate and expected
rise in the number of users due to promotion of contraceptive as per planned strategy. This

report can be monitored from the monthly report submitted by the ANM incharge of the sub
centre during the monthly meeting at the PHC. If the resupply is made to the sub centre early,

storage problem of the PHC is solved to a great extent. The quantity of supplies may be so
enormous that it can cover the verandah and obstruct the movement of clients.
5.

The rest of the supplies should be stored properly using the FEFO method, (first to expire first

out). The earliest expiry date items to be stored in the front row of storage shelf so that the

items are used before expiry and are not left lying at the back.

Storage
Proper storage of items, of both consumable and non consumable goods is essential to save the

goods from deterioration and destruction by weather condition, insects, rats etc.

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Managerial Skills

Storage includes :
1. Building or storage place : Generally in a PHC, stores are a part of the PHC building and are

constructed according to a specified architectural plan. As such their size and placing is fixed
from the very beginning and cannot be changed. Therefore to manage a store, it is always

essential to keep a balance between the size of supply and the storing capacity. Even with
all efforts, sometimes the supply size is greater than room capacity and the stores have to be

left lying in the verandah or some other important place or even outside the PHC in the open.
Hence, it is advised to keep a watch on the indents and resupply goods to various sub centres
as soon as possible.
The storage room or area should ideally be :

1.

Clean and well ventilated.

2.

Located fairly near the entrance of the PHC so that supplies can be easily received and
despatched without disrupting services in any area, particularly the operating area.

3.

Well lit, but no direct sunlight should be allowed to fall on the goods like condoms and pills.

The light source should be placed in such a way as to reach the back of shelves and various
cupboards.

4.

Protected from rain and damp.

5.

Built in such a way as to be safe from thefts.

6.

Provided with shelves or cupboards for storing each item separately c.g., consumable goods

which need permanent space and consumable goods which are supplied quarterly, sixmonthly or annually and are further distributed to sub centres.
7.

Provided with a board in which the names of the items and their storing plan are shown for

easy procurement.

8.

Equipped with fire fighting equipment approved from the Indian Fire Services and a stand
with hanging fire buckets, some filled with sand and some with water. The buckets should
be examined now and then so that the buckets and contents are full and dry.

Protected from pests like rats and insects (including spiders) which are the greatest source
of destruction in the store.
(a) Periodical cleaning and spraying of the area specially comers and roof with insecticides

like D.D.T. Pyrethrum, Baygon etc. will free the store from most of the insects.
(b) Rats can be killed by rat killer pills which should be kept at the comers and should be
periodically counted to see how many have gone. Precaution should be taken not to get
these mixed with other open pills by keeping them in a bowl. Also if the architect has
given a projecting 9 inches tile, about 9 inches above the ground around the building,
rats will not be able to enter the building.
SS-94

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Family Planning Quality of Care : Training Manual for Medical Officers

(c) Steel cupboards are self protected and should preferably be used.
Methods of storing

1.

Packets be placed one in front of the other so that by seeing the packet in the front row, it is
known what is stored there.

2.

Items nearing the expiry date are kept in the front (FEFO) as mentioned earlier.

3.

All items should be labelled legibly. A small tag with the name of the item may be fixed on
the brim just in front of the item.

Consumable items and non-consumable items are stored in different ways. Consumable items

include drugs, dressings, contraceptives (condoms, IUDs, OCPs), sutures, needles, syringes,

rubber catheters and tubing etc. They also include contingency items such as kerosene oil, soaps,
phenyl, broom sticks, linen e.g. sheets, towels, dusters.
Non-consumable items include surgical instruments, surgical equipment, lights, suction appara­

tus, oxygen cylinder, autoclaves, dressing drums, trays etc. and dead stock i.e. chairs and tables
needing repairs or replacement.
1.

Rubber gloves

These should be well cleaned with running water, wiped dry, powdered with boric or chalk
powder, wrapped in a piece of cloth and stored in a cardboard box.
2.

Syringes and needles

The plunger of the syringe should be taken out, cleaned well, wiped dry and stored wrapped up

in a clean paper with barrel and plunger kept separately. Needles should be washed with clean

water pushed through the syringe and a thin wire passed through its body and stored in their
original packets or alongwith the syringe wrapped up.
3.

Instruments

a)

Sharp edged instruments like scalpel and blades should be stored in a rectangular tray

immersed in pure lysol or cidex solution or carbolic acid. Before use, the preservative
should be completely washed out.

4.

b)

Other instruments should be washed with soap and water, wiped dry and kept after
greasing with vaseline to prevent rusting.

c)

Glass items and glasss tubes should be washed with soap water, rubbed dry and stored
after wrapping in a clean cloth, cotton or paper.

Special Instruments

a)

Suction apparatus - The rubber catheter should be separated and stored like other
rubber tubings, as stated above. The metal box should be cleaned and dried and then jars

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Managerial Skills

fixed. The apparatus should preferably be kept on a shelf so that the rats do not crawl
over it and floor dust is avoided.
b)

Light sources - When not in use, the glass should be cleaned and wrapped in cloth.

c)

Oxygen cylinder - Detach the tubing. Keep the nasal catheter in the rubber box after
washing or it may be immersed in a bottle tied to the side of cylinder and filled with

Savlon lotion. One precaution to be taken before keeping the oxygen cylinder away is
to see that the gas is not leaking. This can be done by immersing the tube in the water
and observing that no air bubbles are coming out.

d)

Generator - A list of do’s and don’ts are printed over a card hung at the side of the
generator. These must be followed.

e)

Fire fighting equipments - For large stores, these have to be periodically checked by
fire services people, who come on request.

Drugs and supplies should be taken out for daily use without breaking quantities, in round figures
e.g. from a condom canon of 6000 pcs., take out 1000 or 2000 at a time (not 1060 or 2180).
The expiry date must be looked into at the time of distribution. Any damaged pack of condom

or pill should never be supplied to a client. It should be destroyed. Any discoloured packet or
packet with fungus growth must also be destroyed.

4.2.1

CONTRACEPTIVE SOCIAL MARKETING IN INDIA
Introduction

India was the first country’ in the world to launch a Contraceptive Social Marketing Programme

in 1968 known as the Nirodh Social Marketing Programme which now also has an Oral

Contraceptive component. This programme has now grown to be one of the largest in the world.
Today most developing countries following India’s lead are successfully operating Contraceptive

Social Marketing Programmes (CSM).

Social marketing
Social Marketing develops, offers and promotes a beneficial product, behaviour, or concept in an

acceptable or feasible way to a group of people. It involves the use of commercial marketing
techniques like market research, product differentiation and packaging, pricing, advertising and
branding and distribution.

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Family Planning Quality of Care ■ Training Manual for Medical Officers

Social Marketing, as in consumer marketing, recognizes that the needs of different segments of

the target population are different and therefore in order to satisfy their needs, the entire market

(in our case eligible couples) should be “segmented" into smaller groups with similar character­
istics. The social marketing programme then chooses the segment on which to focus its attention.
Based on this, products/services/behavioural concepts are developed. Also, pricing (affordable

prices), distribution, advertising and promotion decisions are taken based on the selected “target
audience”. The aim is to build a strong “brand” and loyalty to a product. This way. social
marketing ensures that the target audience (consumers/beneficiaries) remains the focal point of
all decisions and “consumer satisfaction” follows. This technique is market-oriented because all
policies are based on market research and not based on what the Programme Managers think is
correct.
Such a strategy helps to expand the entire market. All large consumer marketing organisations
follow this marketing strategy, e.g. Hindustan Lever has several brands of soaps such as Lux,

Lifebuoy, Linl, Pears, Le Sancy, Rexona, Dove, each brand meeting the need of different users.
As a result the total consumption of Hindustan Lever is very high.
Main differences between commercial and social marketing :

• Commercial marketing is undertaken with a clear “profit” objective, whereas social market­
ing has a broader social objective of achieving “social dividends”.

• Commercial marketing reaches mainly the middle and affluent section of the population

since the prices are normally high to maximise margins to the company, whereas social

marketing with its social objective, aims at reaching lower and middle income families and
therefore the prices are set at levels that are affordable by the target groups.

Pricing of social marketing products/services, however low, has the following advantages :
• A product purchased at a price by the consumer is most likely to be used since there is a
tendency not to throw away products for which a consumer has paid money. In case of

product/services made available at no cost, there is a tendency not to use or waste the product.
• The consumer who pays for a product or services is more conscious of his rights and demands

quality products/services. Therefore, the social marketeer, keen to satisfy the consumers,

ensures that the quality of the product/services is maintained. This not only ensures
continuity on the part of the consumer, but due to positive reaction results in trials of the

products/services by the friends and relatives of the consumers.
• Pricing helps to recover a portion of the cost of the social marketing programme from the
beneficiaries, making it more cost-effective and possibly self-sustaining in the long term.

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Managerial Skills

The Indian Contraceptive Social Marketing (CSM) programme

Under the social marketing programme, products are distributed through retail outlets at a

subsidised price. While the government procures the product, it is distributed by consumer
product companies (currently 6) as well as non-govemment organisations (NGOs) namely Parivar

Seva Sanstha (PSS) and Population Services International (PSI) who have their own distribution

and sales infrastructure.
The CSM programme today markets 6 brands of condoms and 3 brands of oral contraceptive pills.

Condoms and OCPs are also distributed free by the government health services. OCPs became
part of this programme only in 1987. That year also saw the introduction of multi-brand strategy
where the NGOs were permitted to launch separate brands under the CSM programme.

Today, the CSM programme sells approximately 320 million pieces of condoms and 1.2 million

cycles of oral contraceptive pills annually. Underthe free distribution scheme of GOI, 660 million
pieces of condoms (1992) and 24 million cycles (1992) of oral contraceptives were distributed

through PHC, SC, UFWC etc. The main CSM products and their current prices (as on 1st

December, 1994) are :
Condoms
Brand

Pieces

Owner

Per Pack

Prices/Pack
(Rs.)

Nirodh

3

GOI

0.50

Nirodh Delux

5

GOI

1.50

Super Delux

4

GOI

3.00

Sawan

4

PSS

3.00

Sawan

10

PSS

6.00

Bliss

4

PSS

6.00

Masti

4

PSI

3.00

Masti

10

PSI

7.00

Oral Contraceptive Pills (OCRs)

Brand

Owner

No. of Tablets

Mala D

GOI

2.00

Ecroz

PSS

21+7 placebos
21+7 ferrous fumarate

Pearl

PSI

21+7 ferrous fumarate

5.00

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Price/Pack((Rs.)

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Family Planning Quality of Care ■ Training Manual for Medical Officers

In addition to the above, products are also available through commercial (unsubsidised) marketing

channels. This are
Condoms

Brand

Pieces.

Prices/Pack

Owner

(Rs.)

Per Pack

Kohinoor

3

London Rubber

4.00

Kohinoor

10

London Rubber

10.00

Kohinoor Luxury

3

London Rubber

6.00

Moods

3

Hindustan Latex

6.00

Moods

10

Hindustan Latex

12.00

Kamasutra

3

J.K. Chemicals

6.00

Kamasutra

6

J.K. Chemicals

12.00

Scented

3

J.K. Chemicals

8.00

Adam

3

Polar Latex

5.00

Adam

10

Polar Latex

16.00

Oral Contraceptive Pills (OCRs)

Brand

No. of Tablets

Owner

Price/Pack

(Rs.)

Triquilar

German Schering

21

18.60

Ovral

John Wyeth

21

16.56

Ovral L

John Wyeth

21

12.29

Lyndiol

Infar

22

13.50

Saheli

CDRI

8

28.00

Centron

Torrent

8

29.00

In terms of market share, the highest selling condom in Himachal Pradesh is Kohinoor (combined
figures for Punjab, Haryana, Chandigarh and Himachal Pradesh are available based on ORG

Retail Audit of Consumer Off Take), followed by Nirodh Delux (January - March 1994 figures).
Amongst OCPs, Ovral has the highest market share, followed by Ovral L, and Mala D. It may be
noted here that many OCPs are also being utilised for treatment of gynaecological disorders.

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h


The sale of branded CSM products of voluntary organisations - PSS and PSI during 1993-94 in
Himachal Pradesh were as follows :
Condoms

(in pieces)

OCRs

(in cycles)

Sawan ‘4’

214,200

Ecroz

9,686

Sawan ‘10’

108,900

Pearl

10,000

Masti ‘4’ & Masti ‘10’

490,560

Bliss

140,000

Nirodh

5027,400

Total ..

59,81,060

19,686

The above mentioned contraceptives are being socially marketed by PSS and PSI under the
umbrella of CSM of GOT The total sales under CSM of GOI in 1993-94 were 59,81.060. This

may be compared to 60,53,472 free condoms distributed by Govt, of Himachal Pradesh in 1993-

94 (data from government of Himachal Pradesh) which is almost equal. The products arc procured

by the two NGOs from the Ministry of Health and Family Welfare. New Delhi and packaged as
per the NGO s requirements. These NGOs then utilise the existing commercial network available

in cities and rural areas i.e. the wholesalers, stockists and the retailers to distribute the products.
Most contraceptives are sold through chemists, followed by genera! stores. OCPs can now be sold

over the counter (OTC) as long as it is a low dosage pill and has specified compositions as per the
Drug Controller of India.
The condoms sale in the country under the CSM have increased from 16.267 pieces in 1987 to 276
million in 1993. However, the per capita usage of condoms in our country still remains poor

inspite of the AIDS prevention campaign. In Himachal Pradesh. 36% of couples are using this
method and most of it is through social andcommercial market channels. (National Health Survey
of Himachal Pradesh - 1992).

The pill market in India is at a nascent stage with only 3.1% couples using this method. Dt
Himachal Pradeshit has now reached 6.7%. However, the potential to further increase this is high.
Thirty five percent (35%) of family planning acceptors in neighbouring countries such as
Bangladesh use this method.
There is a great need to step up contraceptive social marketing programme in our country and use
this alternative system of supply for larger number of consumers. It is necessary that Medical

Officers recognise CSM as a major factor in family planning. PHC MOs should estimate the

contribution of CSM to couple protection from wholesalers (stockists, generally treated in district
head quarters, towns) and retail shopkeepers of the area CSM product users can also be

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Family Planning Quality of Care : Training Manual for Medical Officers

enumerated on the eligible couple registers and subsequently during home visits by health

workers. Counselling for condoms and oral pills should also cover choices available to the client,
through CSM. This means that government health personnel should promote socially marketed
condoms and pills as an available option for their clients. This will be possible only if the service

providers themselves are fully aware of CSM products - brands, prices and where they are
available.
For contraceptive social marketing to be successfully integrated with government Family Welfare

services at PHC level, it will ultimately be necessary that use of CSM products is reported by the
PHC as part of monthly/annual family coverage figures.

m
PHYSICAL REQUIREMENTS (INSTITUTIONAL SET UP FOR STERILISATION, MTP & IUD

SERVICES IN PHCs)
Facilities

Facilities performing voluntary sterilisation procedures in thenational family welfare programme
must meet the following requirements. These guidelines adapted from “The Standards for
Performing Voluntary Sterlisation” - Government of India (1992) are also applicable for MTP.

For IUD insertion in a PHC, the operation theatre should be used. In the sub centre however, any

room or area designated for that purpose (with equipment and facilities available) may be used.
[See also sections on Sterilisation page no. 55]

(a) The P HC must be well ventilated and fly proof with a concrete (‘pukka’) or tile floor that can
be cleaned thoroughly.

(b) There must be running water.

(c) There must be an electric source of light, (it is best to have standby generator, if possible)
and an alternative light source (such as a large torch).
(d) There should be marked sheltered space for seating of clients. Separate areas may be marked

for seating of males and females so that both the genders may have some privacy.
(e) Separate reception room is not possible but there may be some person at a table near the

waiting area to receive a client, greet and guide her/him. This is the quickest method of
creating a rapport with the client.

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(f)

Iris ideal to have a separate place for counselling but in a usual PHC situation when the MO
or the provider does the counselling, it may be done in the clinic examination room provided

confidentiality can be maintained.

(g) Laboratory with facilities of blood test and urine examination for terminal methods and with

facility for tests for urine sugar, proteins, haemoglobin etc. before the operative procedure.
A clean closed toilet should be available nearby for collection of urine samples.
(h) Physical examination rooms (separate for males and females) or a single examination room

may be used for both male and female clients, if privacy can be maintained by examining each
client separately.
(i)

It is best to have a separate area (screened or curtained off) for shaving, washing, changing
clothes and pre-medication near the operation theatre.

(j)

A separate space or washing room should be available for the surgeon to change shoes, mask
and apron as an anteroom to the operation theatre. It should have elbow-operated taps. After
scrubbing, gloves should be changed inside the operation theatre.

(k) Sterilisation room should be attached to the OT for sterilisation of linen, instruments,
syringes, needles, sterile pads etc. Autoclave, trays, sterilising drums and sterilisers are kept

in this room. A stand for drying the gloves and linen should be available.
Operation theatre

1.

It should be isolated.

2.

It should have washable floor, proper lighting and should be spacious enough for movement.

3.

The operation table should be placed in the middle of the room and light may be allowed from
the glass window.

4-

Direct dust and air should be avoided by closing the window and keeping the door shut
manually or by having automatic closing doors.

5.

It should be fly proof and fumigated once a week and carbolized each day. The best way for
fumigation is to place 40% formalin solution in 4 bowls in the 4 comers of the room in the

evening and shutting all the doors and windows for atleast 24 hours (on Sunday).

6.

Separate recovery room or ward is preferable but in a PHC with limited space, one or two
wards may be separated for the purpose. The number of beds should be calculated as per

average number of acceptors operated each day.

7.

When special camps are arranged, a large number of acceptors might arrive and separate or

tented accommodation may be needed. It should be near the theatre and should have an
emergency tray and equipment alongwith oxygen.

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Family Planning Quality of Care : Training Manual for Medical Officers

8.

Follow-up of operative cases may be done in the doctor's room.

9.

A clean toilet is essential and is appreciated by clients. It should be inspected frequently by
the MO to ensure that it is clean and tidy and that sufficient water supply is available.

10. Space for storage of instruments, drugs and OT equipment will help in making required
drugs, instruments etc. available readily. One steel cupboard may be used for the purpose.

11. Doctors or nurses’ duty rooms, if available, should not be used for storage of material.
12. Stores and verandahs should be checked to see that there is no obstruction of client
movement.
For smooth and quality family planning services, certain equipment and supplies are essential in
carrying out terminal methods of family planning. These are listed below as per standards laid

down by Government of India. Please note that the list is not exhaustive.
A.

Basic equipments

1.

Examination table with mattress and sterilised sheet.

2.

Blood pressure apparatus

3.

Thermometer

4.

Stethoscope

5.

Adjustable side light or torch

6.

Weighing scale

B.

Laboratory

1.

Haemoglobinometer with accessories (for haemoglobin estimation)

2.

Microscope

3.

Neuber counting chamber and pipettes for differential and total blood cell count.

4.

Test tubes and reagents for testing sugar and albumin in urine.

5.

Reagents

C.

Sterilisation room

1.

Autoclave

2.

Sterilizers

3.

Dressing Drums

7M
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Managerial Skills

D.

Operation theatre

1.

Operation table

2.

Shadowless lamp and torches

3.

Instrument trolly or table

4.

Mini laparotomy kit

5.

Vasectomy kit (In Non Scalpel Vasectomy (NSV), two specially designed instruments are
used).

6.

Blood pressure instrument.

7.

Stethoscope

8.

Emergency tray (list of drugs given on next page) Ambu bag, laryngoscope and endotracheal
tube are essential parts of the tray.

E.

Recovery room

1.

Beds (number of beds calculated as per average number of clients per day) with mattresses,
sheets, pillow covers, pillows and blankets.

2.

Thermometer

3.

Blood pressure instrument and stethoscope

F.

Emergency tray

a) Equipment
1.

Airway

2.

Ambu bag

3.

Laryngoscope with spare batteries

4.

Endotracheal tubes (size with connectors)

5.

Suction machine, electric manual

6.

Oxygen inhalation unit with two cylinders, rubber tubing, nasal catheter and wrench as
supplied by Indian Oxygen Ltd.

7.

Artery forceps, scissors, needle holder, cannula and retractor

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Family Planning Quality of Care : Training Manual for Medical Officers

b)

Emergency drugs

(to be checked frequently for expiry date and broken ampoules)
1.

Injectible pain relieving drugs like Pethidine 100 mg or Ketamine.

2.

Injection Dexamethasone

3.

Injection Adrenaline

4.

Injection Naloxone

5.

Injection Sodium bicarbonate 7.5%

6.

Injection Aminophyllin

7.

Injection furosemide

8.

Injection glucose 25%

9.

Injection Calcium gluconate 10%

10. Intravenous infusion set

Dextrose 5% in normal saline

Dextrose 5%

Ringer lactate, normal saline


If available, Plasma expanders may be kept available for use in the stores.

NOTE:
1.

Emergency tray should be kept at a place where it is easily available.

2.

Referral hospitals (Government or Private) nearest to the PHC and family planning camp area

should be known to all personnel and it is best to clearly indicate the name(s), distance and
route on a board or wall.

3.

In a camp situation, the facilities should be similar to that of a PHC, except that in camps,

space is partitioned and tents may be used in place of wards. The space is normally limited.
But in no case is any laxness allowed in the steps taken either for maintaining asepsis or for
ensuring complete privacy to the clients.

MOBILE SERVICES
Various studies done recently, mostly in the rural areas indicate that mobile services in the family
welfare programme are undeniably important in providing outreach services to rural clients who

prefer to avoid difficult and costly journeys to the service centre or PHCs specially in the post

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operation phase. In unfavourable weather and uneven hilly terrain, visiting the service centre

becomes even more difficult.
Family welfare camps at the doorstep including educational camps and primary health care sendee
camps are more acceptable to the clients requiring services as they do not affect their family life.

In static clinics, quality is easily maintained through the established OT and autoclave facilities.

Treatment of complications, specially following terminal methods is more convenient in a static

clinic. It is easier to handle delivery of spacing methods such as IUDs, OCPs and condoms in a
mobile setting than terminal methods.
There can be no compromise with the precautions for asepsis and performance of correct

sterilisation procedure while conducting operations in a mobile setting. Therefore no separate

standards can be laid do\\Ti. The standards recommended are similar to those given under
institutional set up.

4.4

QUALITY SERVICES IN FAMILY PLANNING
What do we mean by "Quality of Care" ?

“Quality of Care” is not a new concept. It is a basic requirement of any service for it to be
acceptable to clients, to attract them, and to make them come back for follow up. Quality is not
a waste of money but lack of quality eventually is, because it deters clients and thus causes

inefficiency. Therefore, continuous concern for quality is an essential requirement for the survival
and growth of any service, including family planning services.
Service quality may be defined as “those attributes of a service that reflect adherence to

professional standards by the provider, and satisfaction on part of the client or user”. Quality is

thus seen as being “client oriented and provider efficient (COPE)”. The underlying principle

behind quality is “to act in the interest of those who need the service”. Since women form the
majority of family planning clients, and since they very often lack the power to make decisions

in their own interest, quality is also women oriented and supportive of women’s health interests.
Why is quality of care important for family planning ?

In many countries, it has been noted that contraceptive prevalence rates rise till about 35% as

services become more accessible, after which prevalence rates level off, because new’ acceptors
merely replace those who have discontinued use. To raise contraceptive prevalence further,

improvements in quality of care becomes necessary, so as to retain current users while reaching

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Family Planning Quality of Care : Training Manual for Medical Officers

out to new clients. In India, the national family planning programme has since 1951 been
implemented through an extensive network of health institutions in all states, by involving several

hundred thousand service providers. However, in the effort to utilise family planning for slowing

down the growth in population, “quality of service” has not been accorded as much priority as
“quantity of services”.
Quality of Care is important to family planning programmes for two reasons :

1.

It enables clients to exercise their basic right to control their reproductive lives.

2.

It contributes to increased adoption and sustained use of contraception.

Quality services enable a client to reach and implement a family planning decision that meets
his or her reproductive needs. Promoting service quality may have other benefits for health

and family welfare agencies, such as improved staff morale, reduced staff turnover, better
community relations and increased programme efficiency.
Who should take the responsibility for improving service quality ?

The real barrier to service quality improvement is often not lack of resources but lack of interest

in the clients on the part of programme managers and service providers. Providing quality health

and family planning services requires concerted efforts at all levels of the service delivery system
i.e. from the planning stage upto follow up and evaluation. It involves all staff members, but the

top management needs to be particular about quality and should place it high on the agenda. In
the case of family planning services provided by a PHC, it is the attitude of MOs and their alertness

in recognising and using opportunities for quality improvement that will greatly determine how
far existing services can change for the better.
What are the elements of family planning service quality ?

Meeting the client's personal family planning needs is the major focus of a quality family planning

programme. By adapting the “Quality of Care Framework” developed by Judith Bruce in 1989,
six elements have been identified as being fundamental in the working definition of family
planning service quality in India. These elements are :
I.

Client convenience and service environment

II.

Client provider interaction

III. Choice of methods
IV. Equipment and supplies
V.

Professional standards and technical competence

VI. Continuity of care

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1

Each of these elements contributes to increased contraceptive use by increasing the client's

options, their ability to use the chosen contraceptive effectively and then desire to continue
contraception in future. Satisfied users generally help to recruit new clients. These elements also

make it possible for quality to be measured by suitable indicators and for quality to be improved

by appropriate interventions.
All persons providing sefvices/products i.e., staff, suppliers and distributors must understand :
• The principles of quality care e.g. requirement in terms of physical infrastructure.

• The need to acquire the necessary technical and interpersonal skills.
• The need to be committed to changing practices in accordance with the changing needs of
clients.
• That it is a never ending journey

• That quality must be measured.

4.5

ACCESS TO CARE
Acceptance of family planning services is dependent on quality of services of which access to
services is an important aspect. Some indicators to measure accessability or acceptability
are:
• Service is conveniently located
If a service is located so that it is easy to reach, clients will come for family planning services

willingly. If a client has to change several buses to reach a PHC, she is likely to postpone
her visit for a family planning method till it is most pressing, or after she has conceived.
• Service staff are available
The availability of staff for family planning is also important. Sometimes, the ANM may not

be available and MO and other staff may be busy with other tasks. This reduces accessability
to the service. The MO should ensure that at any point of time any one person, preferably
female is available for family planning clients.

• Facility is adequate
The availability of adequate facilities of waiting room, examination area, clean water and
sanitation facilities serves to reassure the client that he/she has gone to a competent service
106

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: Training ManuaIfor

With services provided are less.

°f dissatisfaction



• Hours/days of service provision are convenient

> -ki„e day

“c:z:vfab\°"certain days °r

must be made ,va“X evX Zv J, "“'“T
restricted, the acceptanc every day denng working hours. If the hours/days of servrce Z
5th day of the peno

Za,„P'

h’V' “ b'

7 '' v"0”'"

clients cannot come dttnng th s f
promote famtiy pZning
'' "

““ “ aVlilab'e °”ly

,im“ “d
to

• Waiting time is acceptable

If clients are made to wait for 1 hour before < ” ~
an IUD is inserted or condoms and pills are
provided, they are not likely to return to the PHC for
-----' contraception. The MO should make
oral
aven specific responsibility for family

planning services.

• Staff is acceptable in terms of sex, ethnic g]
roup,age
Female clients often prefer femal
e service staff such as doctors, nurses etc. The absence of
a female doctor/ANM on a day when the client visits "
its the PHC will certainly affect her
acceptance of a method The MO can ensure that on
days the female doctor is on a visit
elsewhere, any ANM is available to handle female cl.ents
Similarly, for male clients,
avatlabtltty of a male MO or health worker will enhance acceptability.
• Frequency of outreach is adequate

XXxxrxxxme,hods is ,hro“8h d°” »

planning acceptance.

3865

? m bU1Iding raPPOrt

Promoting family

• Privacy and confidentiaUty are ensured

Xfor ,he client cliH,,s sh°",<, ,heref-

Serv.eeProyidersorPHCsXM“P,"adP laCeWbere pri™'y

revealed to others, is equally important.

b<= ™--ed. Other

1 nOt be

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Managerial Skills

4.6

MONITORING AND EVALUATION
The national family planning programme has since 1951, been implemented through an extensive

network of health institutions in all states of India, by involving several hundred thousand service

providers. Over the years, in the effort to utilise family planning for slowing down the growth in

population, it has been recognised that “quality of services” has not been accorded as much priority
as “quantity of services”.
What are the elements of family planning service quality?
By adapting a “Quality of Care Framework” developed by Judith Bruce in 1989, six elements have

been identified as being fundamental in the working definition of family planning service quality
in India. The following elements or components make it possible for quality to be measured by
suitable indicators and for quality to be improved by appropriate interventions :
I.

Client convenience and service environment

n.

Client provider interaction

HL Choice of methods
FV. Equipment and supplies

v. Professional standards and technical competence
VI. Continuity of care
i.

Client convenience and service environment : This element refers to making family

planning services convenient for the client in terms of location of service institutions (PHCs,

CHCs, etc.), timings and cost of availing services, organising services so that clients do not

have to wait for too long, keeping the premises, clinics, wards and toilets clean as well as
ensuring privacy and confidentiality which are essential for making the service “client
oriented”.

n.

Client provider interaction : Since providers basically have to share their knowledge and

skills with the client, communication with clients is an essential element of service quality.
This component broadly covers “how” the provider communicates with the client (building
rapport, courtesy, empathy, active listening, respect for the client, etc.) and “what” the

provider conveys to the client (clear, simply worded information on available options, how
methods work, their benefits, risks, etc.).

ID. Choice of methods : It is necessary that clients decide and the provider assists them in
reaching a decision that is in their best interest. Their choice is based on reproductive needs

108
*■ ■

• / T '• - •

- T. ■—j-. X ? I ■

- y-j




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Family Planning Quality of Care : Training Manualfor Medical Officers

adopt a method and which contraceptive method to adopt. Correct choice means longer and

more regular contraceptive usage. This element also looks at whether complete information

has been given, whether women (rather that husbands or mothers-in-law) take decisions on
contraception, whether there are restrictions because of rules or disincentives, and whether
or not clients are encouraged to switch methods, if they so desire.

IV. Equipment and supplies : This element refers to the availability, quality and maintenance
of equipment for family planning. It also covers contraceptive supplies, consumables for
asepsis (linen, disinfectants, etc.), screening (gloves, laboratory reagents, etc.) records and

follow up (registers, drugs, etc.). Proper storage and inventory control are also required for
maintaining service quality.
V.

Professional standards and technical competence:. Family
technical service
service
Family planning
planning is
is aa technical

requiring skilled providers. This element covers the norms or standard guidelines established
for institutions and personnel providing family planning services. Quality is dependent on the
training, expenence and skills of the providers, as well as protocols for asepsis, procedures,
follow up and emergency management.

VI. Continuity of care : Family planning services should promote continuity of contraceptive
use by cl lents. Both from the health and demographic points of view, it is beneficial to provide
long term services to a finite number of clients, rather than to rope in more and more short

term acceptors each year. Spacing method users are crucially dependent on follow up,
resupply, management of side effects or complications and periodic discontinutation or

switching of methods. Contraceptive failures, which have an adverse effect on clients and
programmes, can be prevented or managed by ensuring continuity of care.

How can service quality be measured ?
In order to describe, monitor and improve the quality of family planning services, the above

amework is not sufficient and measurement tools are also required. If service quality cannot be
easily measured, then it is difficult to evaluate orimprove it. A list of indicators to assess the quality
of family planning services provided by a PHC, have been given in Table I-VI. The indicators
correspond to each of the six elements of quality, and have been framed as questions to be applied
to the PHC situation, by medical officers. Based on these indicators, measurement instruments
(questionnaires/checklists) can be designed for monitoring and improving quality on a routine
basis.

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basis.
Case situations illustrating the quality of family planning services provided by a Primary

Health Centre

Case No. 1.

Kamala Devi was called fasting at 9.30 a.m. for laparoscopic tubectomy in a family planning camp
at the PHC. It was a cloudy day in December. Since there was a crowd, she had to wait outside.

Kamala Devi was 24th on the list. After a while, Dr. Sanjeev of the PHC interviewed her,
meticulously examined her, arranged for blood and urine tests and filled out some forms. The

surgical team arrived from the district headquarters at 1.00 p.m. When her name was called out

at 3.30 p.m., Kamala Devi had gone some distance down the road to relieve herself. After surgery,

the female health worker explained in detail what medicine she was to take, when to resume
normal activity and also that she should return to the PHC after a week and follow up with Dr.
Sanjeev.
Case No. 2.

Twenty three year old Dharampal, who was planning to get married after a fortnight, went to the
PHC for advice on how to delay the first child. He was unsure as to which room to enter and whom
to approach. Both staff members in the MCH room were women. When approached, the
pharmacist asked him to wait outside the OPD room. The door was open and Dharampal could

see the doctor examining a patient. He waited till he heard the doctor loudly give instructions to

the patient and then went in. It was almost lunch time and the doctor was in a great hurry.
Dharampal could not ask all the questions he had in mind. The doctor told him to use condoms,

but Dharampal felt too shy to ask him exactly when and how to wear a condom. He went home
and consulted his friend, Shravan Kumar - a shopkeeper, who told him all about the lubricated


condoms he had in his shop.
Case No. 3.

When her first daughter was a month old, Shanti came to the PHC without her husband’s or

mother-in-law’s knowledge, for advice on how to delay the next preganancy. The elderly nurse

told her only about the IUD and asked her to come on the following Thursday. Although there
was a water shortage and gloves had not been washed that day, the IUD was somehow inserted
without a pelvic examination being performed. A few weeks later, Shanti developed foul smelling
vaginal discharge. Her husband became upset and brought her to the PHC. The doctor listened
to them patiently, calmed the husband, examined Shanti, removed the IUD, and prescribed
medication for the discharge. The doctor counselled the couple about condoms and oral pills.
Shanti and her husband went home with a packet of condoms and with instructions to contact the

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Family Planning Quality of Care : Training Manual for Medical Officers

local health worker for resupply.
Case No 4

Four months after PHC Kalyanpur had made an indent, an excessively large consigment of
condoms and pills arrived in the month of July. These were kept in the balcony for a week, till space
could be made in the MCH room. Condoms and pills were then alloted to the health workers for
distribution. However, most of the health workers felt that pills caused too many side effects and

so women did not prefer them. One of the workers recalled her experience of a woman who had

forgotten the pill for three days and had later become pregnant. At the next meeting, health workers
complained that since condom packets received by them had been damaged by rain, most of their

continuing clients had avoided using them. Towards the end of the‘ same year, a long delayed
training programme on family planning for health workers was
further postponed because
“sterilisation performance was lagging behind”.

Case No. 5
Dr. Kalpana had recently joined as Block Medical Officer. Using a local donation, she decided

to put up boards displaying timings outside all PHCs and subcentres in the block. She also got
the PHC toilets cleaned and repaired. After observing the insertion of IUD's by health workers at

two PHCs and three subcentres, she decided to reorient them in batches on monthly meeting days.
She asked her staff to show sample condoms, pills and IUDs, to all clients who showed interest

in family planning, during home visits and in clinics. She asked the health workers to keep a record
of all new acceptors who had discontinued pills or IUDs within three months and reviewed the
action taken in such cases, at sector meetings. Dr. Kalpana personally attended most family
planning camps in the block, checked whether equipment was in working order, and made sure

that each acceptor received a follow up card with instructions and the necessary drugs.

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INDICATORS FOR ASSESSING
QUALITY OF FAMILY PLANNING SERVICES
IN A PRIMARY HEALTH CENTRE
Element I: Client convenience and service environment
PROVIDER LEVEL___________ _______

CLIENT LEVEL

A. Is the PHC service or family planning

G. Is a visit to the PHC affordable for clients,

camp organised in a way that clients do not

in terms of time and money (transport,

have to wait for unusually long periods ?

lost wages)?

B. Has the PHC publicised clinic timings and
indicated room(s) to visit, for specific

H. Are clients aware of PHC timings ?
j

I. Are clients satisfied with the following :

sen ices ?

1. PHC timings

2. Waiting room and waiting duration

C. Are providers available on all working

days at the scheduled timings ?

3. Adequacy of water and toilet facilities
4. Privacy

D. Is there adequate privacy for clients at

for

counselling

and

examination

PHC clinics and wards ?

5. Staff members experience and

E. Are PHC clinics/wards and toilets clean

appropriate gender.

and hygenic ?

6. Confidentiality of their case.

F. Do providers ensure confidentiality ?

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INDICATORS FOR ASSESSING
QUALITY OF FAMILY PLANNING SERVICES
IN A PRIMARY HEALTH CENTRE
Element II: Client - provider interaction
PROVIDER LEVEL

CLIENTLEVEL

A. Do providers establish a rapport with the

H. Do clients receive adequate attention and

clients and treat them courteously ? Do

feel comfortable while talking to the
provider ?

they listen to clients with empathy ?
B. Do providers spend adequate time with
clients ?

i.

their own situation and ask questions
from the provider ?

C. If possible, do providers follow up with
the same client ?

j.

D. During the counselling session, do
providers use a checklist of essential steps
to be covered ?

Do clients get the opportunity to explain

Do clients follow up regularly with the
same provider ?

K. Can client correctly explain how the

E. Are informational materials used by

method of their choice works, its benefits
and risks ?

providers during counselling (booklets,

L. Can client recall instructions to follow

models, contraceptive sampes etc.)?
• Do providers give adequate and accurate

information to clients to enable them to
decide on a suitable method ?
G. Doprovidersgiveclearandunderstandable

instructions to clients who have decided
upon a particular method ?

113

possible side effects, when and where to
follow up ?

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Managerial Skills

INDICATORS FOR ASSESSING
QUALITY OF FAMILY PLANNING SERVICES
IN A PRIMARY HEALTH CENTRE
Element III: Choice of methods
PROVIDER LEVEL

CLIENTLEVEL

A. Do providers offer a choice of suitable

G. Even if the provider were to help with the

methods available in the national family

decision, is it the client who ultimately

welfare programme to each client,

decides on a suitable method ?

depending upon their reproductive needs ?

H. Can clients explain why they chose a

B. If a method is not readily available at the

particular method ? Can they describe at

‘ PHC (eg. tubectomy, vasectomy), are

least one method in addition to the one

clients referred to a suitable hospital/camp?

chosen ?

C. Are clients restricted in the use of

I.

Do clients receive more incentive for

adopting certain contraceptivemethods?

contraceptives (e.g. insisting on spouse’s
consent, parental consent for adolescents,

J. Can clients also obtain contraceptives

denial of service to single or unmarried

from retail outlets or shops in their area ?

persons etc.) ?

D. Do providers encourage clients to switch
methods, if desired ?
E. Do providers insist that clients undergoing
MTP accept certain contraceptive

methods?

F. Do providers face disincentives if there is
low acceptance of certain contraceptive
methods by clients of their area ?

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Family Planning Quality of Care : Training Manualfor Medical Officers

INDICATORS FOR ASSESSING
QUALITY OF FAMILY PLANNING SERVICES
IN A PRIMARY HEALTH CENTRE
Element IV : Equipment and supplies
PROVIDERLEVEL

CLIENTLEVEL

A. Are contraceptives available in sufficient

quantity in the PHC ? Are they stored
properly ?
L. Are there sufficient supplies available to
maintain asepsis (disinfectants, gloves,
etc)?

C. Are supplies replenished within reasonable
time periods, on request by the PHC ?

D. Is essential equipment for IUD insertion,
sterilisation, asepsis, etc. available and
functional ?

115

E. Are regular supplies of contraceptives
available for continuing clients ?

F. Are clients aware of alternative sources
of contraceptive supplies ?

1)
Managerial Skills

INDICATORS FOR ASSESSING
QUALITY OF FAMILY PLANNING SERVICES
IN A PRIMARY HEALTH CENTRE
Element V: Professional standards and technical competence
PROVIDER LEVEL

CLIENT LEVEL

A. Have training and skill criteria been
established for performing family planning
procedures ?

L. Do clients experience physical or emo­

tional discomfort during sterilisation/IUD
procedures ?

B. Is the role of each provider in the PHC
clearly delineated ?

M. Do side effects/complications occur in a
significant proportion of clients ?

C. Are standard guidelines forfamily planning
services available in the PHC ?

N. Has contraceptive failure occured in a
significant proportion of clients ?

D. Do providers routinely follow standard
guidelines for family planning practice ?

O. Do clients with complications follow up

at the same PHC ?

E. Do providers undergo periodic refresher
training ?

F. Do providers demonstrate satisfactory
knowledge of available methods (use,
benefits, contraindications, side effects/
adverse reactions) and of asepsis
procedures ?
G. Do providers possess adequate skills for
client screening, IUD / sterilisation
procedure, and follow up ?

H. Are essential laboratory tests for screening
performed correctly at the PHC?
I. Are complications detected and managed
by the PHC ? Are referrals made when
appropriate ?
J. Are providers capable of handling clients
who have reproductive tract infections,
STDs or suspected HIV ?
K. Do providers periodically evaluate the

quality of their services ?

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Family Planning Quaiit>.ofCare . Training Manual for

INDICATORS FOR ASSESSING
QUALITY OF FAMILY PLANNING SERVICES
IN A PRIMARY HEALTH CENTRE
Element VI: Continuity of care
PROVIDER LEVEL

CLIENT LEVEL

A. Do providers maintain and monitor records
on follow up ?

B. Do providers ensure linkage between PHC

D.

Do clients return to PHC for follow u
care?

E.

Do clients continue using the method on c
regular basis ?

F.

Do clients return to the PHC if they wish tc
switch methods ?

O.

Do clients with complications follow up ai
the same PHC ?

and outreach services for follow up pur­
poses ?
C. Are the following indicators monitored by
providers for reducing discontinuation,
failure and complication rates ?

1.

Discontinuation rates per contraceptive

2t Method switch rates
3.

Failure rates per contraceptive

4.

Side effects and complications related to
contraceptive use

5.

Reasons for discontinuation

6. Proportion of pregnancies following

discontinuation.

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F

H
Managerial Skills

CHECK LIST FOR PHC VISIT

This check list covers important indicators of quality of family planning in a PHC. It is not
exhaustive and participants may add their own comments to it.

C^J) Tick mark for Yes and (X) cross for No
Organisation of Services:
1.

Are Family Planning Services offered on each day that the clinic is open ?

2.

Do clients always receive the family planning services that they desire
on the same day at the time of their visit ?

3.

Yes No

Do you think clients wait too long to be seen by Health Care personnel
Yes No

and why ?

4.

Yes No

Is there a system for resupply to continuing users who come for supply

of Contraceptives (Condom, Oral Pills), so that they do not have to wait
with new clients ?

Yes No

5.

Is the clinic clean ?

Yes No

6.

Are there enough seats (chairs or benches) for clients to sit while waiting ? Yes No

7.

Are the service and waiting area protected from the weather conditions ?

Yes No

8.

Are clean and functional toilets available for clients ?

Yes No

9.

Is running water available in the OPD, OT and laboratory and the room
where IUDs are inserted ?

Yes No

10.

Is there sufficient lighting and ventilation for fresh air ?

Yes No

11.

Is there adequate linen available ?

Yes No

12.

Is the clinic located close to the bus stop or road ?

Yes No

13.

Is there privacy for clients to discuss family planning with MOs

Yes No

or paramedics ?

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11
P/anning

ofCare .

14.

Are there samples of FP methods, kaflets. chart, available at the
counselling site ?

15.

Give comments on condition of each area

a)

waiting area

b)

counselling/examination room

c)

laboratory

d)

scrubbing/changing area

e)

sterilization room

0

toilets

Yes No

Additional comments

Supplies, Stores and Inventories:

1.

IS there a dean and safe store for contraceptives and other supphes?
Yes No

2.

Are inventories supplied by indent ?

3.

Is an up.to.date stock register maintained for each contraceptive product ?

4.

Does the Mo order the contraceptives at regular intervals ?

5.

Is there an expiry date register ?

6.

Are supplies stored according to F-E-F-0 method ?

Yes No
Yes
No
Yes No

Yes No
Yes No

7.

Are there insects/rats in the store ?

8.

Are consumables & non-consumables stored separately ?

9.

Are store shelves labelled properly ?

Yes No
Yes No

Yes No

119
r

Ii
Managerial Skills

10.

Is there atleast one closed cupboard for storage

Yes No

11.

Are non-consumables and equipment to be repaired, stored properly ?

Yes No

Additional Comments

INSTITUTIONAL SET UP

CHECKLIST FOR EQUIPMENT/SUPPLIES RELATED TO IUD INSERTION AND REMOVAL

1.

Total IUDs in stock

2.

Proportion/percentage of IUDs expired and/or damaged

3.

Are adequate equipment/supplies available in the OPD for the screening of clients for IUD
insertion ?
For pelvic examination :

Speculum

Antiseptic
Cotton wool for swabbing

Gloves
For general examination :
Sphygmomanometer

Stethoscope for BP

4.

Are equipment/supplies available and functional, for IUD insertion and removal ? (some of
these items have already been listed in 3 above, for screening of clients; the same may be

used for procedures)

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Family Planning Quality of Care : Training Manual fur Medical Officers

Sterilizer for boiling instruments,
Steel drums for keeping sterile cotton,
gauze pieces etc.

Chittel’s forceps

Speculum
Volsellum

Uterine sound
Artery forceps for removal of IUD

Gauze/cotton

Antiseptic solution

Gloves

Drapes for the client

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