GREEN LINK ON THE GO
Item
- Title
-
GREEN LINK
ON THE GO - extracted text
-
87099
© Greenpeace International Publications
November 2000
Content by John Carella, John.Carella@ams.nli.gl3
Comments or suggestions on this manual to; feedback@lists.gl3
Technical questions should be directed to: hotline@lists.gl3
Cover photo: 31/07/86, Portman block, Spain
Toxic sludge from a lead and zinc mining operation, owned by peharroya Espana SA into the Portman Bay.
Activist on an outflow pipe with banner; activist (Anderson) covered with mud; © GP/Dorreboom
Designed by suggestie & illusie, www.illusie.nl & John Carella
Printed by drukkerij USPbv, Utrecht
Printed on recycled chlorine-free paper
Greenpeace International
Keizersgracht 176
1016 DW Amsterdam
The Netherlands
Telephone (31) 20 523 6222
Fax (31) 20 523 6200
MEENLINK
ON THE
www.nli.gl3/go-greenlink
4.1
Quick Solutions to Common GreenConnect Problems
32
4.1.1
I can't open GreenConnect and forgot this password
32
4.1.2
I can only use one modem, the second one doesn't work (i.e. mobile phone modem)
33
4.1.3
I get the message that the modem can't detect a Dial Tone
33
4.1.4
The Modem won't Dial the phone (Pulse Dialing)
34
4.1.5
I always get disconnected after 20 minutes
34
34
4.1.6
This phone wants me to dial something to get an outside line.
4.1.7
There is calling waiting here. How adjust this with software ?
35
4.1.8
There are spies out there. I want to change my GreenConnect password.
35
4.1.9
I'm outside a major city and it's a long distance call to the capital.
Which dial in location should I choose ?
35
4.2.0 In the dialing process, when I get to the verifying username and password part,
7.1
it opens a black window. What does that mean ?
36
4.2.1
I would like to change my Global Login Password. How do I do it ?
37
4.2.2
I'm dialing to a correct number but it seems there is no modem at the other side.
38
Quick Solutions to Common Pegasus Mail Problems
39
7.1.1
I'm connected with Equant, but receive a POP 3/Username error message in Pegasus.
39
7.1.2
I'm traveling with colleagues and they need to check mail from my laptop also.
40
7.1.3
During mail download the connection ends. It keeps happening on the same message.
I know it has an attachment. How do I fix this ?
42
7.1.4
I don't have an address book and can't remember how to e-mail someone in Australia
42
7.1.5
I've got an ISDN modem. The office I am in has ISDN. Help anywhere ?
43
7.1.6
I'm based in GPI/GPN and I've received a user name/ password error 3 times.
How do I fix this ?
7.1.7
7.1.8
44
I keep get an Error connecting to host! message when going to check my e-mail.
How do I fix this ?
44
I urgently need to send out an e-mail but keep getting an "SMTP Host error". What can I do?
45
5 REFERENCE
46
THE BIG PICTURE: THE GREENLINK - 3 NETWORK
48
GREENLINK-3 HOST NAMES
49
1.1 - INTRODUCTION
Using any e-mail system on the road can occasionally be a frustrating experience Fortunately the techies in
Greenpeace have created some new software called GreenConnect that is reliable and easy to use. (At the bot
tom of page 14, you can see what the current, main screen of GreenConnect looks like.) Thanks to global coop
eration, almost all Greenpeace staff are finally using the same software to dial into our Intranet, Greenlink-3. We
continue to work on simplifying how you use the system; but can only improve this through regular feedback in
as many countries and dialing situations as possible While all your technical questions should be directed to
Hotiine@lists.gl3, any comments or suggestions on this manual should be sent to feedback@lists.gl3 .
As you probably already know. Equant has replaced CompuServe with regards to how Greenpeace communi
cates on a global scale Equant was chosen because it is cheaper, quicker and more reliable than CompuServe.
In order to dial in to our Intranet, Greenlink-3, you need Equant.
With Equant you can retrieve your e-mail from almost any major city in the world with a local phone call.
Remember, you don't have dial back to your home office in Sydney, Australia when you are in Mumbai, India.
You dial a local Equant access number and get connected to your e-mail anywhere in the world.
Think globally, dial locally.
Last but not least, you should know that the electronic version of this manual at:
www.nli.gl3/go-greenlink
will always be more up to date than the printed version currently in your hands. Please return to this page for
future developments, answers to more frequently asked questions and further reference material. The manual
will evolve as the software evolves A list of changes in the manual since it has gone to print can be specifically
found at.
www.nli.gl3/go-greenlink/sinceprint.hfml
1.2 - H0¥ TO GET AN ACCOUNT ANO PASSWORD
You will need 4 things to send and receive e-mail while on the road with a laptop or during a visit to another
office:
• A Global Greenlink 3 login account/password
• An NUI and NUI Password
• A computer with a modem and the latest Greenlink-3 kit installed
• This manual
To get a global account and password and/or an NUI and NUI password, have your line manager, NRO and/or
GPI budget holders, Executive Director or GL-3 liaison staff fill out the form below:
www.nli.gl3/forms/adduserreq.html
(Amsterdam)
www.us.gl3/forms/adduserreq.html
(Washington D.C.)
By having a Global Login Account (also known as a Black Box/Direct Account) it means that all mailboxes are
available for email storage and dial-in on both main servers in Amsterdam and Boston (dial-in access via
Equant) as well as at all Black Boxes in larger GP offices and Direct in Amsterdam. (Note: If your e-mail address
has bb, diala, dialb after the @ sign, you already have a global login account)
No. NUI does not stand for Napping Under the Influence. It means Network User Identification Ilf you have been
in Greenpeace for a while and remember when UIC's were used with CompuServe, these are similar.) You will
need an NUI and NUI Password if you are traveling outside your country and in order for your computer to be
able to "talk" to Greenlink 3 via Equant. The NUI tends to be 8 random numbers while the accompanying NUI
Password is a difficult to guess combination of 6 or more numbers and letters.
The NUI and NUI Password are issued by Equant via Hotline and can not be changed once they have been
issued to you. So don't lose them.
1.3 - PASSWORDS EXPLAINED
Passwords can be a real pain in the ass if you don’t tattoo them on your back and carry around a mirror.
Especially when you have 4 or 5 for Greenpeace and possibly a couple others for external e-mail accounts.
Before we start with graphic explanations, you should know that the majority of confusion surrounding pass
words originates from the simple fact that the same type of password has been given too many names in soft
ware and online forms over the years. All of the passwords below are the same:
your Global Login password
your BlackBox password
your Direct/Black Box password
For the rest of this manual, we will refer to all of these same passwords as the Global Login password. Below you
will find instructions on where the following types of passwords must be placed in relevant software programs:
GreenConnect Identity Password
POP3 Password
Global Login Password
LAN {Local Area Network) Password
NUI Password
PGP Passphrase
and a bit about
User Names
1.3.1
- GreenConnect Identity Password
The first type of password with GreenConnect is the Identity Password. This is about the only password that
Hotline does not issue. Generally you invent it yourself. If you did not invent it, then more than likely the person
that installed GreenConnect on your computer did. In any case, this password identifies you to GreenConnect
and is requested every time you open it.
-
ESSEHML HEA0IK6 7
As you can see in the Local user name field, you put your first initial + and the first 7 letters of your last name.
Remember this password If you ever want to change this password, all you need to do is press the
| button and then the
| button After that you will be asked to type in a
new password and confirm it.
NOTE:
You should take a look at point 7.1.1 . The Local user name field (left) sometimes
causes problems with Pegasus.
1.3.2
- POP3 Password
In most offices, the POP3 Password and the Global Login Password are the same
[ POP3 = Global Login Password ]
In a few cases, such as at Greenpeace International and Greenpeace Netherlands, it is a bit dif
ferent. Generally staff from both of these offices use their LAN (Local Area Network Password see left) also for their POP3 Password. [ LAN Password = POP3 Password ]. The main difference
here is that for GPI/GPN staff, the Global Login Password is different
If you are confused about this and what the situation might be in your office, then check with
your local IT Contact Person
I
Still not clear ? For GPI/GPN staff, the same password used in the 'Novell' graphic to the upper
Entei youi POP3 password
left (LAN password! is the same as the password used in the POP3 field (lower left). For most
other offices, people would use their Global Login Password in the field to the immediate left
Password
(POP3).
Please read on.
8 ESSEhllAL READING
By choosing Internet Options under the Tools... menu and then the
Receiving (POP3) tab you will find another field meant for this POP3
password If it is filled in here, erase it. This should be empty. Next
time you open Pegasus, you will be prompted for it as in the previous
graphic.
1.3.3
- Global Login Password
Your Global Login password can go in a couple of places With GreenConnect already
opened and by pressing the
Scttrxj;
| button and then the first (top) Edit button you will
find a large screen with many fields (see bottom graphic page 13). Your Global Login
Password goes in the last field (see right I If you leave this blank (which you can do if you
like to live electronically secure), then you will be prompted for it later when you are connecting to Equant and
hence Greenlink 3
In case you haven't already noticed the potential for confusion of these last 2 passwords when connecting, I will
explain Leaving both of the last 2 fields empty (the POP3 password in Pegasus and the Global Login Password
in GreenConnect) makes it a bit more difficult for the person that possibly steals your laptop from getting into
our Greenlink 3 network. (Hence you are helping to prevent perhaps" an opponent of Greenpeace peaking into a
mountain of confidential internal information.) The only downfall of doing this for you personally is that you have
to remember which one is which. Please read How Secure is Greenlink ? for some basic guidelines on security if
you haven't already.
If you need help changing your Global Login Password (which you should
do on a regular basis), please see point 421 of this manual.
If you are using lor planning on using) WS-FTP, then the password used is
your Global Login password. Assuming of course you are FTPing the
Amsterdam server, Washington D.C. server or to any of the Black Boxes.
ESSENTIAL fiEA0IN6 9
1.3.4
- LAN (Local Area Network) Password
In GP Germany they have a Lotus Notes network. In GPI/GPN, GP US, GP UK and GP Australia,
Novell Login
they have what is called a Novell network. In other offices there may be another type of network.
Novell Client
All these types of networks are called LANs (Local Area Networks).
In all of these places, the user may (or may not) be using either their Global Login password, POP
Username
3 password or most likely a completely different (separate) password There is simply no way to
Password
generalize what this password is. The only relation to either of the past 2 passwords will be if the
user has chosen to use either for this "LAN password field" (see left)
Note: In some offices, the black box doubles as a LAN (Local Area Network) server; in which case the login
name/password are the global ones.
1.3.5 - NUI Password
With GreenConnecf already opened and by pressing the
j button and then the first (topi Edit button
you will find a large screen with many fields. Your NUI and NUI Password are entered here (see left). They are
entered only once and are issued through Hotline. These are used not only for billing purposes
but also to allow your computer to "talk" to Greenlmk-3 via Equant You will never have to deal
Equant Login:
NUI:
(75710005
Password (optional):
I—•«
with either the NUI or NUI Password if they are entered correctly. (Unless of course you are
going to be sharing a laptop while traveling and will be needing to create a new GreenConnecf
user. See 712.)
1.3.6 - PGP Passphrase
PGP is o program used to encrypt messages. If you are not familiar with PGP, then check out the manual at:
www.nli.gl3/gl3help/pgp/
If you are not using PGP (Pretty Good Privacy), then ignore this step.
10 ESSENTIAL READING
In this program, PGP, something called a passphrase is used. To the
right is the screen you would enter this passphrase in. NOTE: This
passphrase is a password that has absolutely no relation whatsoev
er to any other password you use in Greenpeace.
1.3.7 - User Names
As you can see in the past examples, your Local user name, Username, user name or login name are all really
the same thing. The key thing worth noting is that in GreenConnect and for your global login account only your
first initial + the first 7 letters of your last name is used (Just in case you were bad at maths in school that's a
total of 8 characters) For example, Brian Fitzgerald would use bfitzger in the relevant fields for GreenConnect. He
would use his full login name (bfitzgerald) for Pegasus Mail and for the username field in the LAN (Local Area
Network) username field. Please read on.
One small problem occasionally arises You are only allowed an 8
character limit for the Local user name field when identifying yourself
lopeningl GreenConnect. Sometimes it "cuts off" the rest of the char
acters in your Receiving (POP3) settings in Pegasus.
If you find, later, once you have gotten connected with
Equant/GreenConnect that you keep getting an annoying Invalid
Username or Password error when going to check your mail with Pegasus, there's a good chance part of your
last name has been "cut off'. Check (as shown to the right) that your full, correct, “uncut" User name is filled in
there
ESSENTIAL REA0IH6 11
1.4 - GETTING ANO SETTING UP GREENCONNECT
1.4.1
- Where to get the latest Greenlink-3 kit
To get the latest version of the Greenlink 3 kit check to see if your in house techie has it on cd-rom and/or flop
pies. The current kit takes up 9 floppies. Generally it is not recommended to download it with a dialup connec
tion If you have got a fast connection, go to:
ftp://ftp.nli.gl3/gp-sources/gl3kit/win95.GreenConnect/release/
(Amsterdam)
ftp://ftp.us.gl3/gp-sources/gl3kit/win95.GreenConnect/release/
(Washington D C.)
If you need this sent via the international courier DHL, just let us know at Hotline (Hotline@lists.gl3)
1.4.2
- Setting up Greenconnect
There are at least 3 scenarios where you will need to set up GreenConnect to work for you:
1
- If you are setting up GreenConnect for the first time, then you should use the already printed and distributed
manual at:
www.nli.gl3/connect-me/
This manual should still be available from your local IT Contact Person. If not, contact Hotline for one Then see
the graphic explanation on the following pages.
2
- If you have lost "administrative privileges" or need help with this, then please see 3.2 of this manual. Then
see the graphic explanation below
3
- If you are borrowing a colleagues computer and/or want to set up GreenConnect to use with your own
NUI/NUI Password, etc. then follow the graphic directions below. In the example, let's suppose thaf John Carella
is going to borrow the laptop of Jose Garza.
12 EESEAT1 AL READING
Login
Please indentify yourself to GreenConnect
Local user name:
For basic security reasons, you will be asked to identify yourself to GreenConnect. In
|r -.fr'l.j
Local casswoofc
the Local user name and Local password boxes you will create a name and pass
word that locks the software against others from using your account You must use
|
OK
I
Cancel
;
the initial from your first name and the first 7 letters of your last name. Your pass
word must be a minimum of 4 characters. Just invent one that you will remember I Then press OK.
ESSENTIAL REaOINu 13
GreenConnect
Before you can use this account you have to add at least one d s'up location.
Wou'd you tke to add a diahjp location now?
At this step, you should simply answer Yes I know you question
authority, but just do it.
Ep Edit dialup location - (Amsterdam]
Name for dialup location
Name
I'Jil-V-'M-'h
Here you should fill in the Name, Country, City and Network to dial
Under Network, you will have various options to choose from such
Geographical location to dial
Coumry
(NETHERLANDS
Cily
| Amsterdam
as; CompuServe, Direct, Equant, Black Box, ISDN,etc.
z
Network to dial
Network
For the time being, pick the Equant (28800 Baud) option.
z
| Equant(28800 Baud]
Max. speed of selected network:
(28800 Baud
Phone number of selected network
j* 31 (20)6826015
You finish the configuration process by pressing OK.
Advanced
£xpert script option;
|
Manage Personal entries..
|
OK
|
Cancel
|
E• GreenConnector (User = jcarella]
If you have more than one modem installed (which isn't normal
Help
but possible), then you will have to check if GreenConnect selected
r Dialup information
the correct modem.
Log n account
■yi
j John CareDa
Add..
Settings...
|
My location .
|
To check if you have the correct modem, double click the
Dialup location
| Amsterdam
GreenConnect icon and enter your Login and Password. That will
bring you to the main screen of GreenConnect (left)
Connect to the selected location
14 ESSENTIAL READING
Click Settings
Click Edit Yes. You guessed it. The second (circled) one
In the following screen you will need to press Expert Script
Options...
Change GreenConnect local uxet pasr/vord.
Advanced conf.^juta'.-on settings
JJier management *
Q*__ |
GreenConnect takes the first modem available. If you use more
than one modem there is the possibility that the wrong one was
chosen. Please check Modem settings. If you want to use a differ
ent modem, select it from the drop down menu.
Click OK and leave these configuration settings.
ESSthllF.L R £ a 01 ft u
® HOW TO GET E-MAIL VHILE TRAVELING
2.1 - GREENCONNECT
2.1.1
- Identifying yourself to GreenConnect
Whenever you are going to go online to check your e-mail, always make sure to first open GreenConnect and
then Pegasus Mail.
In order to access GreenConnect you first need to identify yourself You do this by
filling in your Local user name (first initial + first 7 letters of your last name) and your
Local password (the only password you invent yourself.) If this is the first time you
ore identifying yourself to the software, you will also be asked to confirm it. You
only need to do this once.
2.1.2
- Telling GreenConnect where I am dialing to
By pressing the second
-dcl
I button you will be telling GreenConnect where you are dialing to. More
specifically you are telling the software which is the closest dial in point of Equant that will connect you to our
Intranet Greenlink-3. Let's pretend you are based at GPI and that you are cur
rently in Mumbai, India trying to retrieve your e-mail
In field 1, you should simply give the name of the dialup location. Call it some
thing specific. Not just "hotel" or "connection". Fields 2 and 3 are more than
obvious If there is not a dialup in the city you are located, pick the next closest.
Generally in field 4 (Network), your first choices when available, should be GL-3
Black Box or Direct. They are cheaper By choosing the Equant-NUI 128800bps]
we hove Io pay Equant about USS6/hour. In many places though you will find
only this Equant-NUI [28000bps] option
The Advanced buttons on Expert script options... and Manage Personal entries...
will be explained later in 3.3
16 HOW TO GET E-MHL WHILE 1RAVELING
If you were dialing in to Amsterdam, for example, you currently get these 6 options (right).
Press OK and read on If you have done this correctly, you should see Mumbai, INDIA in the
DIALUP LOCATION field on the main screen of GreenConnect.
2.1.3
Direct
[14400 Baud]
Direct
[33600 Baud]
Equant-MU I
[28800 bi
Equant-PPPDial
[64000 bps 3.3+ kit only]
GL-3 Black Box
[28800 B aud]
ISDN direct
[ISDN VI20 64/128k]
- Telling GreenConnect where I am dialing from
By pressing the
My location .
| button you will be telling GreenConnect where you are dialing from. So go
ahead and press it.
Since this is your first time in India, press the New... button. Type in Mumbai,
India Then press OK.
If you don't know the area code of the city you are in just ask somebody The
area code you are being asked for here is the city, county or province code of
where you are at. Unfortunately, this is not part of the software and needs to
be entered manually.
For the field that says I am in simply pick the country you are in.
Since I am in a hotel, I entered a 0 to get an outside line. If I needed to dial
long distance then I would have put another 0 in the next box. In most cases
you can just leave the Calling Card and Call Waiting boxes empty
Tone dialing is used just about everywhere; unless you are in the "developing"
world. Finally double check the Number to be dialed is correct. Then press OK.
At this point, all you need to do is press this big button to the right to get con
nected to Greenlmk-3 via Equant. If you are running into problems, check the
Connect to the selected location
Trouble shooting pages.
Hot 10 GEl e-mail vhile traveling 17
2.1.4
- Getting the latest Address Books, dial up location files and login script files
Another very important task for seasoned road warriors (laptop travelers rarely based in one office) is to hit that
Update network data and address books... button (shown below) at least once a month. You should do that once
this screen pops up:
It will "disappear" after about 30 seconds if you don't. By doing so
you will be getting automatically installed the latest version of the
e-mail address books, dial up location files and login script files.
All of which are very important for a healthy, well balanced and
current GreenConnect. For more information on this, see:
www.nli.gl3/connect-me/update-wizard.html
2.2 - PEGASUS MAIL:
2.2.1
- POP 3 Password / User Name
It is assumed that you have already read the 1.3 Passwords Explained section. Generally 95% of the problems
that occur when trying to get ones e-mail are based on incorrect passwords and/or user names. The Trouble
shooting pages should have the answers to the most common problems
If your problem is not listed on the Troubleshooting pages, please let us know by sending a message to
Hotiine@lists.gl3 and/or feedback@lists.gl3. Keep in mind that by reporting your specific problem(s), you might
end up helping others in the same situation!
2.2.2
- Checking Internet Options in Pegasus
By choosing Internet Options under the Tools menu in Pegasus, you will gel the following 3 screens shown on
the next page. Please review these screens carefully. If you not sure what should go in these 3 fields, take a look
ot the appropriate columns on Greenlink-3 Hostnames page at the end of this manual.
18 KOt TO SET E-MAIL VHILE IRM'ELIhb
[ Internet Mad Optioni
(.Ger.ec^I^Recervmg (POP3) | $*r<jng(SMT°j | Dwlr/j |
General :ertng:
Here you should have your internal e-mail address
Do not put your external
My Internet j-mji addre:; n
|.'chn Caret&@amt ri gf3
@xxx.greenpeace.org addresses here! If you regularly get a "network timeout error"
T ineoul fa ce»wak ccrrrecborr. | GO
ceccvxh
in Pegasus when connecting you may want to return here and increase that number
60 to something higher. Do keep in mind though that a longer connection time costs
more money. Big surprise, no !?
DG
Please take a good look at this graphic to the right. POP3 settings allow you to receive
Gen-rai ^eccr^ngFCPTy Scndrgr'MTF} | C'^lr<j |
mail so this is important. The POP3 host field should contain the correct POP 3 host
listed on the Greenlink-3 Hostnames table The User name field should have your first
initial + your full last name. Sometimes your last name (in this field) gets "cut off" after
the 8th letter If so, fill in the rest of your last name. The Password field should be
Ccrr»sci to :er*e on TCP4P pS |t 10
empty here but you will be prompted for it when opening Pegasus. If you are con
fused about passwords, see the Passwords Explained chapter. Normally, you should
check the Delete mail from host... box (as shown to the right). This will prevent your
mailbox from taking up too much space on the server
(cpkjnai’i
i-PQP :haied
If you are traveling temporarily with a laptop and will want to be able to keep a copy
f~ Don't check tru derUy when check.ngtT«uto*e der«<e:
of the e-mails on your desktop computer (for when you get backl, then you should
iSer'np: n th: PJQC apc-’y <x»y to voj curervV:eiect*d ■Jer.v,-]
uncheck the Delete mail option. (Basically if you check this, it is deleted from the
I
server and only will be on the laptop. If you uncheck this box, a copy will remain on
-■
I
the server !
You should probably check the Download only unread mail box to avoid repeated downloads
of the same messages every time you go to check your mail Warning: Never keep the Delete
mail from host option unchecked for too long. This is a regular problem Hotline needs to
|SM 1 pj
General | Recervng (POP3|
report to users on a frequent basis. In other words, don’t leave an unnecessary load of
|
Gene*al :tfrQ-. (a :enir«j rrvad v-j SMTP
SMTP fjotf I’-rrip
e-mail on the server. Either delete it or store if "locally" on your computer.
Advanced SMTP sertanj:
P Ut?<rn ecxM
This field should contain only smtp. Other than that, you should probably duplicate the check
boxes as shown to the right. Just don’t argue.
I- £end
I
3MTPen-Sx>e
at cnco Wr>Jp3crqn.?.>?jc
r U :e n preference 'o LAN a^iei la
F Ute lot
rrai
eddetl
Hot 10 6E1 E-Mail VOILE TRaVELIIu 19
2.2.3
- Pegasus Basics Explained
Generally the only buttons that you will really need to know ore these.
iS
f
0D XL W -Iv Pi l<Default>
>6 a
The first sends queued mail, the second checks your mail and the 3rd does both If you want to read some very
basic help files on Pegasus, see:
www.nli.gl3/gl3help/pegasus2.html
and
www.nli.gl3/gl3help/pegasus.html
Finally, 7.1 Quick Solutions to Common Pegasus Mail Problems may also save you some time and headaches.
2.3 - CONNECTING ANO DISCONNECTING
Just in case you didn't already read this elsewhere in the manual. Connecting
Connect to the selected location
actually doesn't require you to be an overpaid, overworked IT consultant with
4 Phd's All you need to do is press that big obvious button shown to the left.
That will start your connection and transport you into Greenlink heaven. Really.
Disconnecting actually requires a bit of effort though. You will need to get up enough energy to double click
either of the 2 little icons probably located in the bottom right hand corner of your monitor After resting from
that last big effort you should try to manage to hit either of the Disconnect buttons that pop up. Remember to do
this. It might even help us save some money that could otherwise go towards our campaigns.
Finally, in case it is not already as clear as an Amsterdam canal:
1 - disconnect after downloading your e-mail
and
2 - read and write your e-mails while disconnected
20 HOk1 TO BET E-MAIL tHILE TRAVELING
ARE YOU EXPERIENCED? (?)
3.1 - ADVANCED TECHNIQUES
3.1.1 - Getting e-mail and getting online without the kit
In case you have not already seen:
The Greenlink Files
How GreenConnect, Equant and LT. improved global Greenpeace connectivity
www.nli.gl3/connect-me
there are 3 entire chapters dedicated to 3 different versions of this task. In an effort to save paper, you can print
a copy of the instructions (if you really need them) at:
Editing DUN Script for Equant
www.nli.gl3/connect-me/dunscript.html
Getting on Equant with ISDN and high speed modems
www.nli.gl3/connect-me/PPPDial.html
and
Getting on Greenlink via a Black Box, with a Direct connection or ISDN Direct connection
www.nli.gl3/connect-me/directdun.html
3.2 - ADMINISTRATOR PRIVILEGE
If you were not given "Administrator privileges" or were not the person that installed GreenConnect on your com
puter, but really need get to these settings, you can do so by deleting all the files located at:
C:\ Program Files \ Greenlink3 \ GreenConnect \ Data
NOTE: This is recommended for "techies' only. You should know what you are doing. You should also know that
you will (1) have to fill out that form on page 13 again and (2) consequently will need to know your NUI, NUI
Password and Global Login Password and finally (3) will lose all your current New Dialup Locations.
ARE tOU EXPERIENCED? 21
3.2.1
- Advanced Configurations Options
a) I need to change how Pegasus talks with GreenConnect
You can do this by pressing the
oWm** ietimg;
button after pressing the
Se"'ng!
I
button. This part of the program is "off limits" to many users because you should really know whal you are doing
when changing anything here. The Configuration options will determine how GreenConnect and Pegasus "talk"
(work) with one another The Pegosus mail options do this also in addition to determining how you identify your
self with Pegasus. For further explanations on these options, please read the Help Text box. (These explanations
will show up there when you select either the Configuration or Pegasus options and will not take effect unless
you press OK.
Usually after being connected for 20 minutes you will get a screen
Advanced settings
Configuration options
Help text
y/rfh this :ettrrg GreenConnect wd
recortigute al 3rd party appScation;
such a: Netscape, Wintalk.
Cyterkji. Pegj-.u: Mai etc al
dal-time
That mean; Inal the settings d
•hose 3rd party appicai.on; w.1 luJ
depend on GteerConneci
Th; K He dela*£ option
P Fu3 GreenConnect User dependence
C Pega:u: Maimer change only
C Dialer only
Pegasus mail options
C T3ue;f on ent GreenConnect
that asks you whether you want to continue or disconnect. If you tend
to be on longer than 20 minutes, then you can change the Connection
options by putting in a higher number here.
But do keep in mind that it is costing you (i.e.. Greenpeace I) more
money. And don't forget to disconnect.
(• Muftimet on e>X GreenConnect
Connection options
Provide the u;er a "popup warring” after
[20
rmutei of connection tme
(b)
I need to reconfigure only the dialer and nothing more
You will just need Io locate the screen shown here. Pick the 3rd Dialer
only option under that Configuration options area. By doing so, this
option will set up GreenConnect to dial only and won't adjust settings on other programs like it normally would
do. Make sure to press OK, close GreenConnect, and then reopen it in order for this to start working. NOTE:
Sometimes this may also require you to restart your computer.
22 ARE fOU EXPERIENCED?
3.2.2
- User Management explained
(a)
I need to add another users Dialup Locations to my setup on the same computer.
In order to simply add another GreenConnect user to your laptop, all you really need to do is press that first
Add.
| button and fill in all the necessary details INUI, NUI Password, Global Login Password, etc.) as
explained in 1.4.2 Setting up GreenConnect.
Another thing is if you want to add all the Dialup Locations, etc. of the
owner of the laptop you are using. Please read on.
As you can see to the right, jcarella is currently logged on as the user
at GreenConnect By pressing the Add... button you can add other
users.
Let's say for example that John Carella is going to lend his laptop to
Jose Garza. Let's say John has traveled to 10 different GP offices and
Jose is now going to these same offices. Let's say Jose doesn't want to
set up all 10 of these separate dial up points.
Jose would then press Add.., fill in his login name and then full name. He would
then be asked to fill in (and confirm) a new GreenConnect Identity password and
Edi» GiecnConnect uiei
then finally confirm a new user request. At that point, he would simply press Yes
Utct Information
Jose will then show up as a user (see above) He would then highlight his name
GteenCcnnect U :e< ID
[“
and then press Edit...
Peticnd name
Ijcr.e G
By pressing Edit... you will get the screen Io the right. There you can check the
~
r &dmn;tralo( ptivelesec
Administrator privileges box if it isn’t checked already. This will allow persons other
than yourself to use "your" GreenConnect. In any case, ask the "owner" first if you
can have these highly noble privileges.
Import ’<5sx.p ptoffe:'
QK
I
Now all Jose has to do is press the Import 'dialup profiles'... button. This will import
all of Johns' settings for his use
ARE f OU EXPERlEkCED?
After pressing the Import 'dialup profiles'... button you will get the screen
to the left. You will want to.
1 - Check that the Destination user is correct
2 - Make sure the Destination account says New Account..
3 - Assure that the Keep existing contents box is checked and finally
4 - Press the Start Import button
Once you press the Start Import button, you will need to enter a valid account
name for the new account I filled in Jose Garza for the sake of continuity. Then
press OK
(As stated in the NOTE paragraph to the left,, Jose will still have to fill out all of the
Account Information fields. Yes. The one where you enter your Name, IRC, GI3 Email address, NUI, NUI Password and Global login Password as shown on page 13)
GieenConnect Impoil Utility
Irnnoil •Qtakjp Ptoblei' bom Source uier u> Deilinmion utgi
Jouicc user
jicateCa
Destination user
d
Destination account box, the Progress bar will turn blue, and you will get
Djzhna'ron accourX
Source jccounl
|jobr> CaeKa
After pressing OK in the Iasi step, Jose Garza will show up in the
|S3rza
d
jjoze Gatza
d
P Keep exiting content;
Piogretz
Frizhed tucceifiJy, total ol 4 item; copied
■11111111111111111111111111
24 ARE <3U EXPERIENCED?
a message probably like the one to the left that states "Finished success
fully, total of 4 items copied". Now you can press Close
3.3 - OTHER RESTRICTED AREAS OF GREENCONNECT
3.3.1
- Expert Script Options briefly explained
Just in case you haven't noticed, the only way to get to "into" the
Settings..
] button and then the second
To get to the
M«»pe&nonder*es
£*■
£^1 script opto™
section is by pressing the
button.
section, you just need to follow this same path or just the second
A1**
|
button.
Note. All of section 3.3 of this manual should generally be done with the assistance of an IT Contact Person and
when advised by Hotline. It is highly recommended that you don't touch any of these "Administrator Privileged"
areas unless you really know what you are doing and/or you are being instructed to do so by Hotline. You have
been warned I
(a)
I want to dial through Equant to Boston
You will get a screen similar to the one to the right once you press the
Expert script options
button.
In order to dial through Equant to Boston, you will need to duplicate the exact
settings as shown to the right (An example of when you may need to do this
is when the Amsterdam server is down).
(b) I'm using more than one modem and/or a mobile phone to connect
If you want or need to use a mobile phone to connect with Greenlink-3, you
will need special software (called a "driver"). You will probably need to contact
your local IT Contact Person in order to find land install) the correct driver for
your mobile phone. Once installed, it would be accessed via the drop down
menu (not the Configure modem settings... button). The setting shown here is
the Default setting for this modem. Your setting here may be (and probably is)
different.
ARE <3U EXPERIERCEO? 25
At GPI, NCT generally installs the Xircom Real Port Integrated PC Card This allows a user's laptop to "talk" only to
an analog modem. When NCT gets a request from a user to have this card installed, they need to install the cor
rect software for a specific phone (be if Nokia, Ericcson, etc.I
If a user wants or needs to use an ISDN modem, a special hardware extension to the modem needs to be
installed. This tends to include the appropriate software in order to make this function.
3.3,2
- Manage Personal Entries explained
I'm in the middle of nowhere, regularly, and need to add a special number.
a)
The usefulness of this part of the program is to allow you to add dial
up numbers that may not already exist in current address books
Assuming you hit that Update network data and address books... but
ton (see below) on a regular basis, this would probably not be neces
sary
To access this part of the program, you need to press the
there. Once there, you press the
I button and then the existing dialup locations
Monos-button.
After pressing the Manage Personal entries... button you will not get the
Editor of the Personal Network Entries
screen to the left. You will get another screen giving you 4 options: Add, Edit,
Choose the country
|f HA.1 LAND
Delete and Close. Since this is probably the first time you have ever been
there, pick the Add button. Then, and only then, will you get the screen to the
Make your own entry
left. After choosing the country, city and network the other fields will be auto
■3
■3
|Bangkok
Network
|Equant-NUI
matically filled in You do in fact have the option Io Choose... what is called
another Login Script code, but more than likely will not want to do that without
Max network tpeed 128500 bo:
Phone number
f]?
consulting your local IT Contact Person or Hotline first But since you like to live
{|2370373
on the wild side. LoginE.scp = Equant, LoginB.scp = Black Box,
Logn Script code
LoginD.scp = Direct and LogmP.scp = PPPDial
!>>* |
Modus Adding a new item
But remember, selecting any of these will affect how the GreenConnect soft
ware "talks" with Equant.
26 ARE 19U EXPERIENCED?
The only instances you would ever need to actually do this is:
when new numbers aren't yet distributed via Nefwork.dat (ie you haven't pressed the Update Address
Books... button in a while).
•
or when numbers are not provided by Equant, but could still be used. Such as so-called "hidden" nonpublic
Equant/SITA numbers. But since Equant, unlike CompuServe, is not an "end user provider" these numbers can
only be specially requested by Hotline.
or for numbers that require special dial prefixes or shortened numbers. Fo example, extension 678 rather
than 5236678 in the GPI office.
or when area codes have recently changed.
Once you press OK you will be osked if you would like to add this new entry to the Personal Entries list. Just say
Yes and don't argue. You should then see this entry next time you press the Manage Personal entries... button.
3.4 - OTHER RAINBOV ROAD WARRIOR POWER TOOLS
3.4.1
to transfer numerous big files
- Using
Wsjtp exe
FTP is another program found in the Greenlink-3 that is very much underused within Greenpeace, but is a very
powerful tool for moving numerous (usually large) files from one's computer to a centralized server. This is useful
for particularly action and/or Comms staff that may need to send numerous photos to John Novis (GPI Picture
Editor) for international distribution. This is a much more efficient means than sending as attachments not only
because of increased speed during the transfer process, but also because it is centralized in one place (a serv
er) where everyone can "grab" these files from. For more information on how to use WS-FTP, see pages 40-47
of your How to use Greenlink-3 manual or view them on the internal web at:
www.nli.gl3/gl3help/ftp2.html
www.nli.gl3/gl3help/ftp.html
ARE YOU EXPERIENCED? 27
3.4.2
^3
- Using
to analyze connection problems
[Cj>befp exe
You con use a handy little program in the latest Greenlink-3 kit that will really make you feel like an authentic
techie. It's called Cyberkit and you will use if to do something called Ping. Traceroute and NS Lookup. They are
all used to find out if your computer can "talk" to a server and where the problem is based. Just play around
with these mini programs to gel a feel for what they can do. The information you might get back may not help
you, but may very much help your local IT Contact Person and/or Hotline
Let's pretend, for this example that you are normally based at GPI but you are visiting GP Australia. Let's say the
local techie there is out of town and you really need your e-mail. You will need to use the Greenlink-3
Hostnames page as a reference for what you would need to put in the Host or Address fields.
NOTE. In most cases you will need to check either the POP3 server (mail receiving) and/or SMTP
server (mail sending) Having said that, you can also check with these programs, if you have the
inclination, the availability of Web servers, FTP servers, and Telnet machines.
Ping
Fill in the appropriate Host or address in field 1 shown to the left. Then press GO
If something similar shows up in area 2, then you can rest assured that you can, in fact, connect to
that server. If nothing comes up in area 2 or you get a series of error messages, that information
will help your local IT Contact Person lor Hotline) to resolve the root of the problem
TraceRoute
Fill in the appropriate Host or address in field 1 shown to the left. Then press GO.
If you see something like what is in area 2, then you will know the path that your mail land other
data) is taking through the Greenlink-3 network If the last line in area 2 (#5) did not end in au.gl3,
then you can know where in this path the communication is broken. This information can be useful
for the IT Contact Person and/or Hotline.
NS LookUP
Fill in the appropriate Host or address in field 1 shown to the left. Then press GO
This tool let's you test if you have a real server name that is valid; provided you have no connection
problems. For example You can know if bb.new-zealand.gl3 is an invalid server name, but
bb.nz.gl3 is a valid one. This information can also be useful for the IT Contact Person and/or
Hotline.
28 ARE /OU EXPEfilEMC£0?
TROUBLESHOOTING
4.0 - SOME GREENCONNECT ERROR MESSAGES: REASONS ANO SOLUTIONS
If your problem is not listed on these Troubleshooting pages, please let us know by sending a message to
Hotline@lists.gl3 and/or feedback@lists.gl3. Keep in mind that by reporting your specific problem(s|, you might
end up helping others in the same situation!
To the right you will find the graphic example of the more common error messages. To the left you will find the
reasons, solutions and pointers to other help pages.
4.0.1 - Invalid password error
1 - You are inserting the wrong password in Pegasus Mail. (See 1.3 for more
help)
| Invalid pasiwordl
or
2 -Your username is wrong. Make sure you have filled in the correct user name
al: Tools > Internet Options > Receiving (POP3) (See 1.3.7 for help.]
STOP
or
3 - When the server name from which you are downloading is incorrect Double
check that you have filled in the correct POP3 and SMTP hosts also found
under the Tools > Internet Options in Pegasus. A chart of the correct Greenlink3
Hostnames is found at the end of the manual.
The POP3 server you have rpecfied in your
-«•
Network Ccnhguatjon setting: ha: returned an
enor code indicating that the password you have
suppl-ed for your account n nccnecl On some
systems, this enor may actually alto mean that
you have given an invalid user name, '.nee
revealing that a username is vaid can be seen as
a potential security breach.
Please coned the password or username your
Network Configuration screen and try agan
Note that although they may be legal. passwords
whch context spaces may cause problem: If
your password on the POP3 host contain:
4.0.2 - The line is busy
This is happening because you are using pulse dialing instead
of tone dialing (or visa versal.
[Dialup location: Amsterdam direct
Connection faded.
The Lne is busy.
This has the same effect as picking up the phone and dialing
nothing After a while the dial tone stops waiting and changes
|
6f!1>
]
into a tone which is like the busy tone.
See 4.1.4 for more help.
TROUBLESHOaTIMu 29
4.0.3 - There is no answer
Yes. You guessed it. There is no answer. The modem you are calling to is not picking up. Possible solutions are:
1 - Check the number you're calling to
(See 2.1.2 for more help.)
2 - Update you're Address book. The number could be wrong or old or both.
(See 2.1.4 for more help.)
3 - Check "My location' for dial prefixes, area code, etc.
4 -Try another dialup location.
4.0.4 Another potential solution to the above problems
Problems:
1
- The modem starts to dial but you can still hear the dial tone through the modem or
2
- The modem simply doesn't start to dial and you don't hear a dial tone or
3 -You have switched from tone to pulse dialing, but the modem is still using tone dialing
Solution:
For all of these cases where the modem apparently works, but no
connection is made there is a solution At least for "modern" modems
such as Xircom (what is used at GPI/GPNI. Here it is:
1 - Find out if there is a "Country selection utility" that was
installed with the modem.
2 - For Xircom modems, follow the path:
Start > Programs > Xircom utilities > Country select
IfiaUBLESEaOJIM
3
- In this utility, select the country your in and press Save. This will set up the right modem settings to make the
modem work in that country. Try again These settings will overrule any settings you put in manually!
NOTE: For other modems you will have to find this utility yourself {if it exists). Ask you local IT Contact Person and
or Hotline if you don't know where to find this. You can find some useful settings at: Start > Control Panel >
Modems
4.0.5 - Error messages when an old modem has been replaced
These first 2 error messages you might get when trying to dial (right). The modem that
Greenconnect is currently configured for doesn't exist anymore.
The solution is to go to:
Settings > Edit Dialup locations > Expert script options
and select the correct modem you want to use.
If you get this error message {right) when clicking on Expert script options while trying to solve
the previous problem {or if you don't have "administrative rights" in GreenConnecf) the only
solution is:
1 - Close Greenconnect.
2 - Double click on the My computer icon on your desktop
3 - Double click on Dial-up Networking, right click on Greenconnect
and choose Properties ...
... you will probably get a message like this one to the right Just press OK
and continue.
U/UJJ
IROUBLESHaOTIftb 31
PD|
The modem configuration menu will open, looking like the graphic to the left Make sure
CcyTty cole-
P
you are at the General tab.
cod? and
In the Connect using box choose the correct modem.
If you have done this correctly, you will see a picture of a telephone next to
that box Isee right) That means there is now an existing modem that should
be working.
By pressing OK, everything should be working ogam.
4.1 - QUICK SOLUTIONS TO COMMON GREENCONNECT PROBLEMS
4.1.1 - I can't open GreenConnect and forgot this password
That's too bad. This is the one password that Hotline doesn’t issue. In order to make GreenConnect work again
you will have to repeat all the steps explained in the 1.4.2 Setting up GreenConnect chapter Hopefully you know
your NUI, NUI Password and Global Login Password; otherwise you are going nowhere Quickly.
But instead of using your first name + 7 first letters of your last name, you will have to
use something else. For example, normally I would open GreenConnect by typing in
jcarella and then my local password. Since the program still remembers this, I will
have to use something else like johncar in the Local user name field. You might want
to read the 1.3 Passwords Explained chapter again. Whatever you do, make sure to
pick a password you won't forget I
32 TKOUfiLESHOOTIhG
4.1.2
- I can only use one modem, the second one doesn't work
(i.e. a mobile phone modem)
More than likely this has to do with the modem settings of your laptop. Or more specifically, how your mobile
phone is "talking" with GreenConnect. First lets check to see if your local IT Contact Person has already installed
the correct drivers/software in order to make this all work. Press the Start button in Windows (bottom left cornerl,
then Settings, then Control Panel, and then double click the Modem icon. At GPI, NCT generally installs the
Xircom Real Port Integrated PC Card. This allows one's laptop to "talk" to a mobile phone so it can "talk" to
Greenlink-3. If you don't have an entry (something like what is shown below), then that means you are missing
the correct software (driver). Talk to your local techie for help on this.
Hopefully you have "Administrator Privileges". If so, press the
Settings.
’
button, then the second Edit... button from an existing Dialup Location. (If
you don't have one, press that 2nd Add. button right above the Edit., button,
create a new Dialup Location and then continue). Once there, press the
Expert script optijns..
i button. At the button where it says Modem Settings,
pick the drop down menu (see right) and not the Configure modem settings button. Select another modem
there. The example to the right shows what you would pick with an Ericsson model.
4.1.3
- I get the message that the modem can't detect a Dial Tone
The first thing to do do is to see if there actually is a dial tone from where you are dialing. If you don't hear a dial
tone, then check your line. Something is wrong with regards the line or cabling. Make sure that the plug from
your laptop to the phone line jack is properly connected.
If you hear a dial tone, something is wrong with your modem or the dial tone is sending a protocol (something
like a signal) that your modem doesn't understand. The solution is to follow this path:
Start Menu > Settings > Control Panel > Modems
Then select the correct modem. Then press the Properties button and then the Connection tab at the top. Once
there, just uncheck the box that says Wait for dial tone before dialing. That should fix this.
IWBLESKaOlIlib 33
- The Modem won't dial the phone
4.1.4
This probably has to do with the fact that you are in a country where they still use
good old fashioned Pulse Dialing. In parts of the "developing" world Pulse Dialing is
still used.
If so, choose that Pulse option (last option to left) and press OK.
4.1.5
- I always get disconnected after 20 minutes
GreenConnect is set up to automatically disconnect after 20 minutes. Most of the time
a little screen pops up above your other open programs and asks you whether you
want to Continue with your connection or disconnect It looks like the graphic to the
left. If this doesn't happen, then use your watch to time this from the moment you go
online. When about 18 minutes have passed, minimize (don't bother closing) all your
other open programs and press the Keep Connection option
If you have got Administrator Privileges to GreenConnect then press the
button and then the
danced ctwpjaun
Advanced
configujdt.cn jettings ..
jetting:
| button. There you can
increase the default number from 20 to a higher number. But do remember (1) this is
costing you (i.e. Greenpeace) money that could otherwise go towards our campaigns
and (2) to Disconnect
4.1.6
,
- This phone wants me to dial something to get an
outside line.
By pressing the
Mytotnn
| button in GreenConnect you get the screen to the
left. You see that 4th box there. It is here you fill in the correct number to get an out
side line. Most of the times its a 0 The box next to it needs a 0 only if you have to dial
long distance.
34 TROUBLESHOOTING
4.1.7
- There is calling waiting here. How do I adjust this with the software ?
Easy. You see that last graphic at 4.1.6 See that last little box that says This location has call waiting. To disable it,
dial. You will need to check that box and find out from someone at your location what the number it is to disable
call waiting. If you are in a hotel one has Io be persistent with this question Often they don't know the answer and
reception has to pretend to know while going to ask someone else more informed on such "technical issues". Just
grab a seat and take in the beautiful surroundings of the hotel lobby.
4.1.8
- There are spies out there. I want to change my GreenConnect password.
OK. But you will need to know your current local password. Once you have GreenConnect open press that
Seninas...
J button again. Then press the
GieerConnfct toi use, wscti J button. There you will be
asked to type in your current password and then your new password twice.
4.1.9
- I'm outside a major city and it's a long distance call to the capital.
Which dial in location should I choose ?
This is a no brainer, but since you asked, you should always choose the location closest to you. Just go through
the regular steps of telling GreenConnect where you are dialing to (
Add.
| |; making sure to pick the city
closest to you. There is no way that GreenConnect can automatically detect the closest location. If you are not
sure, you will have to ask a local, hotel reception, etc.
When you are telling GreenConnect where you are dialing from I
rect area code for the city/county/province you are in.
|). just make sure to add the cor
4.2.0 - In the dialing process, when I get to the verifying username and
password part, it opens a black window. What does that mean ?
If you receive something like:
SITA NETWORK : 2661337
nui 75711234
SITA Network: password
xxxxx
SITA Network: user network identifier error
this means that your NUI and/or NUI password is incorrect. Please make sure you are typing these correctly
If you receive something like this:
SITA NETWORK : 2661337
nui 75711234
SITA Network: password
xxxxx
Sita network : network user identifier 75710159 active
2104791001
sita network :call cleared - temporary network problem
Then it means that you are trying to reach the old Washington DC (Boston) node. And you are using an old
phone book (network.dat) file. Please update your network files regularly to prevent this situation. This is done by
pressing the Update Network files and address books
button that appears immediately after connection.
Here's is the problem to fix it. Since the GP-US office moved to another location, the NAS Ian infernal Equant
number) changed. This problem is present only in dialing locations in Oceania and the Americas.
Here is the procedure to fix it
(a) Start GreenConnect Provide your username and password
(b) Press the Settings button
(c) For each dialing location in America, Oceania or Australia follow steps d to g.
(d) Click over the location and press the Edit button.
(e) Press the Expert script options button. lYou should come to the screen found on page 25.1
(fl Select the Alternate CompuServe host name / Alternate Equant X121 address of the NAS1' option.
(g) Fill the field to the right of address of the NAS with: 2117153001
36 JfiaUBLESHflfJTIhG
With these steps you will be able to connect. Nevertheless it is strongly recommended to continue with these
steps also:
(h) press the Update address books and network files button.
Once you get the message that if has been successfully updated. Disconnect.
At the greenconnect main window press the Settings button.
(k) For each dialing location in the Americas, Oceania or Australia follow these last steps.
(I)
Click over the location and press the Edit button.
(m) Press the Expert script options button.
(n) Make sure the Boston option is selected and press OK.
4.2.1 - I would like to change my Global Login Password. How do I do it ?
In the Greenlink 3 kit, there is a program called TeraTerm. Find that program, open it, and follow these easy,
graphic steps.
In the host box, type in pop.nli.gl3 in the Host field to the right. This is what all staff should currently do to
change this password This is avaiable for the Amsterdam server, Boston server and all Black Boxes
IR3UBLESH00IIHG 37
2 1e,a Ic,m ■ pop.nli.gI3 VT
File
£d<
getup
Window
Control
Help
SunOS UNIX (cohjr.nk.Q13l (tt«p5)
login: jcarella
'a:sword:
Type in your login name. Press Enter
Type in your current Global Login Password Press Enter
[S Tcia Tenn - pop.nli.gl3 VT
E<n
Setup
Centred
\vndcn*
He's
Grwnpeace t«xt-battd rf-J access services.
Ueleone to Lynx.
This will bring you to the main screen of this program. There are 10 different
• Erouse Greer^-sce Internalional’: Min Green!iri-3 UHU pages
• Grouse the text band Ct-pr-er archive nenus
areas of the program. Use the arrow buttons to the right of you keyboard to
• It your e-nsil it normlly stored on your office Mil tytten,
retrieve that renote Mil via F0F3 to this host first.
• Read I trite Nail t Neu; «i this host.
navigate down to the line that says Change your login password (as shown
to the left). Then press Enter
* File ttaMjenentt including up/dounloading)
• Tab to another logged-in user anywhere on 0.-3.
• Internet Relay Chat (IRC)
• Charge your login JEI3E'
• hail forward ard auto-answer
• Cr>ecl the anxffit of disk space you have available on this server
Hrrou key;: Up and town to now? Right to follow a lint; Lett to go baa.
H)e!p OJpticns Plrint GJo Main screen Qluit Z«search Ideletehhistory list
£2 Tera Term - pop.nli.gl3 VT
File
Edit
getup
Control
V^indow
Help
Changing N1S password for jcarella on solair.nh.gl3.
lid password:
leu password:
Mype new password:
There you will be asked to type in first your Old Password, then your New password and
then your New password again just for confirmation. Then press Enter That is all it takes.
Wasn't that exciting ? For further help on how to use other parts of this Telnet program,
see:
www.nli.gl3/gl3help/teraterm.html
4.2.2
- I'm dialing to a correct number but it seems there is no modem at the
other side.
Probably you need to dial a prefix to get an outside line. If this is the case then press the
!ol:at°n
I button.
Look at the number next to the bottom Number to be dialed pari. This number should include all the appropriate
dial prefixes and area code needed to get a telephone connection.
38 TftaUBLESHaailhG
If it still doesn't work, check that all of the following settings are correct. Sometimes
this means asking the appropriate person in the location you are at:
1 - The area code
2 - The number to get an outside line
3 - Perhaps they have call waiting there. If they do, check that box.
NOTE: If you are wondering why this section suddenly jumps from 4 2.2 to 7.11, there
is a simple explanation. It is assumed that more Quick Solutions to Common
Problems with both Pegasus and GreenConnect will come in after the hard copy ver
sion of this manual has been printed and distributed. This “leaves room" for future questions and
solutions in the electronic version of this manual Please make sure to occasionally check
the following webpage for changes/additions/errors/etc. that have occured since the manual went to print:
www.nli.gl3/go-greenlink/sinceprint.html
7.1 - QUICK SOLUTIONS 10 COMMON PEGASUS MAIL PROBLEMS
EZ
7.1.1
- I'm connected with Equant, but receive a
POP 3/Username error message in Pegasus.
More than likely this is because your name has been "cut off in the User name
GenwS
Rec«vr<j POP3) | SendngtSMTP) |
|
POP3hcct P
Advanced POP? ce'tr'g:
field of Pegasus This is found under the Tools menu under Internet options and
pressing the Receiving (POP3) tab as shown below.
Why is this happening you may ask ? Well here's the answer. When you start up
GreenConnect you are only allowed to use 8 letters. Sometimes this affects this
f~ Dovrio-sdcr-Vyraeadma)
APOP shared -.eaet (opocnai) f
user name in Pegasus. Just type in your first initial and your full Iasi name here lor
whatever your correct login name might be). Remember to keep the password field
here empty though. You will be prompted for this POP3 password later when first
opening Pegasus.
r Don? check ire rdentxy when checkr>g mjpie KXritm
(Sedngi r> tfxi page acpJy orJy to
|f
OK
cunert>? je'ected cJerMy)
Cared
|
IROUBLESmillib 39
7.1.2
- I'm traveling with colleagues and they need to check mail from my
laptop also.
There are actually 4 different options here for this with varying degrees of ease:
1 - Creating a new GreenConnect User
Assuming you have your NUI. NUI Password and Global Login Account password with you, the most efficient
way of doing this is by creating a new GreenConnect user. While this may be more difficult than the other
options, it will prevent the e-mail of both persons getting mixed up. It will also charge the usage to the correct
budget codes
This is done by filling in your user name (ond an invented passwordl in the first GreenConnect screen You will
then need to fill in lhe previously stated information (NUI, NUI Password. Global Login Passwordl and follow the
instructions the software gives you. If you need further, graphic help with this, please see
www.nli.gl3/connect-me/configure.html
2 - Using Change Users...
The 2nd option is to use the File > Change Users... option found in some versions of Pegasus moil.
3 - Changing Identities
The 3rd option let’s you change the identity of who "owns" the incommg/outgoing e-mails of the computer you
are sharing. You can find this by choosing Identities under the Tools menu (Note By following the path Help >
Help Index > Search and then typing in Identities in Pegasus Mail you will find instructions on how to set this up.I
4 - Using MultiPOP
The 4th (and final option) is perhaps the easiest, but not necessarily the "cleanest" of options. This option is a
quick and dirty way of getting the e-mail of 2 different accounts into the 1 computer you are sharing.
40 TR3UBL£SH091lflfi
n MultiPOP
-
Ccnnecbon fid - -
Under the Tools menu, and then Extensions you will find a MultiPOP option. Choose this
MultiPOP option. This is a very useful, little feature in Pegasus for checking 2 e-mail accounts
on different servers at the same time
Add
1
™
1| Remove |
Enable
|
Oiubk-
| Check now |
Press the Add Button.
Help
|
Fill in the correct POP3 host for your office. Remember that you can check
this on the Greenlink-3 Hostnames page. Fill in your full user name and
leave the password box empty. You will be asked for this later on Not sure
what your POP3 password is 7 Then read the Passwords Explained chapter
again.
While in a hotel recently in Brussels, the author of this manual was asked by
none other than Bill Clinton if he could check his e-mail from my laptop. He
happened to have an account in the Washington D.C. office. He said he was
fascinated by "all dis cumpeuter stuff" but hadn't the faintest idea how to
check his e-mail. I suggested good ole MultiPOP
We filled in the correct POP3 host, his full username, but we left the
Password field empty so as to be prompted for it later We also added in the
bottom box his main e-mail address where people can reply to.
After pressing OK in the last screen, all you need to do is press (after you
are already connected via your colleagues account) the Enable button and then the Check
now button. That’s all it takes
BHG
a MulliPOP
Connection bd
Recommendation: Since I probably have 149 messages sitting in my New Mail Folder and I
don't want to get all of Bill's messages from Monica mixed up with mine, I should first (1) file
my new messages into another folder (2) create a folder (and filter) where his messages will
go into and (3) change Identities so Bill can reply with his e-mail address and not mine
Add
I
Enable
|
0 cable
Check now
He'-p
lR3UBLESH33Ilh6 41
7.1.3
- During mail download the connection ends. It keeps happening on the
same message. I know it has an attachment. How do I fix this ?
You can find the screen to the left by choosing Internet Options
You should probably increase the setting in the 5th field that says Do not download
mail larger than to 300 KB when traveling This will probably download everything
except big, troublesome attachments.
After you have already retrieved all your mail lexcept for that troublesome attach
ment), set it back to 0 and fry again. Check the Download only unread mail box and
try again. This should grab that lonely attachment still sitting on the server.
Another option is to use Selective Mail Download which can be found under the File
menu This will let you pick and choose which e-mails to download lor nofl
7.1.4
- I don't have an address book and can't remember how to e-mail someone
in Australia.
There are a few things you can do here. Check any of these pages if you can get online with Netscape:
Search through all PegasusMail address books
http://www.nli.gl3/cgi-bin/search-staff
Greenpeace Staff Directory Online
http://db02.nli.gl3/sdo/
If you are not sure what what goes after the " @ " sign for a particular person in a certain office, you can also
find these under the internal or external columns of the Greenlink 3 Hostnames page at the end of this manual.
42 JR0U8LESH001IK6
Having said that (and assuming you have GreenConnect installed!, you should really get in the habit of clicking
on that Update network data and address books button shown below. This screen is only accessible the first 30
seconds of being connected, so do if first thing. Do it every month or so. It will automatically update all of this for
you.
Dialup location: Amsterdam
If you don't have GreenConnect but have a working connec
tion with Pegasus and Netscape, then another (far less effi
Connected lo Amsterdam -Equant
/jrEESft
cient but workable) option is to download the address books
(individually) at:
.
Update network data and address books.
ftp://ftp.nli.gl3/gp-sources/pmail/address.books/
There you will be able to pick and choose which offices you need. Make sure, for example, if you were to want
the Amsterdam address book, to download both ams.pm! and ams.pmr. You can do this by pressing the
appropriate link and pressing Save as., under the File menu, not changing the default name and saving them to
your Pmail folder probably located at:
C:\ Program Files \ Greenlink-3 \ Pmail
7.1.5
- I've got an ISDN modem. The office I am in has ISDN. Help anywhere ?
Yes. You can find Help files at the following webpage:
http://www.nli.gl3/connect-me/PPPDial.html
It will benefit users with ISDN or high speed modems making connections where PPP dialing is available. You
can usually find this in the Network to Dial option found when creating a New Dialup Location in GreenConnect.
Yes. Under that second
Add
| button.
TR0UBLESH03IIH6 <3
Direct
[14400 Baud)
Direct {33800 Baud)
Equant-NUI
[28800 bps)
[64000 bps 3.3» kit only]
GL-3 Black Box {28800 Baud)
ISDN direct (ISDN VI20 64/128k)
In some of the bigger cities you will find as many options as those shown to the left. In which
case you would pick either the 4th or 6th option:
NOTE: This option is not implemented in the greenlink kit version 3.2 It will be available in ver
Direct
[14400 Baud)
Direct
[33600 Baud)
Equant-NUI
[28800 bps)
Equant-PPPDial [64000 bps 3.3+ kit only)
GL-3 Black Box [28800 Baud)
ISDN direct [ISDN VI20 64/128k|.
7.1.6
sion 3.3. In the mean while, you can follow this easy procedure to get on the PPP technology.
Finally, don't forget to choose the correct modem settings as demonstrated in 4.1.2 .
- I'm based in GPI and I've receive a user name/ password error 3 times.
How do I fix this ?
This is a common problem that gets reported to NCT (the GPI/GPN Computer Support Team) on a
regular basis with regards to GPI/GPN staff traveling with laptops. This happens because users in
these offices are more than likely (mistakenly) placing their Global Login Password (or something
else that's incorrect) where they should be placing their LAN (Local Area Network) Password. Which
for GPI/GPN staff also happens to be the same in most (but unfortunately not all) cases, as the
POP3 Password.
Confused 7 See 1.3 Passwords Explained
|» U Novell Login
Novell Client
If you are GPI/GPN staff and you know you have gotten a screen stating something about a User
name/possword error, (and you have gotten this error at least 3 times) then you should call NCT
at:
Uietname.
jicaeU
++ 31 20 523 6271 and ask them to unlock this password block that has automatically been
set.
Pasiwotd
7.1.7 - I keep get an Error connecting to host! message when going to check my
e-mail. How do I fix this ?
The source of this problem could be 2 things. The more obvious is that you are simply not connected to
Greenlink-3 (via Equant) before going to check your e-mail. Make sure you are connected (i.e. online) before
choosing the Get mail option.
44 JfiOUBLESHOOlING
More than likely though, your host entry is incorrect Take a look at the settings explained in point 2.2.2
Checking Internet Options in Pegasus You should really double check that the General, POP3 (Receiving) and
SMTP (sending) options are all correct (i.e. related to the office you are dialing to) on the now world famous
Greenlink 3 Hostnames table found al the end of this manual
7.1.8 - I urgently need to send out an e-mail but keep getting an
"SMTP Host error". What can I do ?
There is a temporary solution which involves changing lhe Sending (SMTP) and the Receiving (POP3) settings in
Pegasus Mail. These settings can be found (and changed) by choosing Internet Options under the Tools menu
What you are actually doing is using another server to change where you are sending mail from and where you
are going Io receive it from Consequently, the recipients of your e-mails will temporarily be seeing another
address Rather than getting your mail from Your.Name@dialb.gl3 they will temporarily be getting it from
Your Name@mail.au.gl3 Confused ? Please read on.
Everyone who has a Global Login Account can use any server to send and receive mail from. Let’s imagine that
you have a dialb account Let's pretend you are at GP SouthEasf Asia in Bangkok. Let's say you are having trou
ble getting/sending important e-mails. Let's say that you have gotten a "SMTP Host Error".
What you can do is change the Sending (SMTP) setting from smtp.bos.us.gl3 to smtp au.gl3 . This will send the
mail out from lhe Australian server. If you just need to gel that mail out, change only that Sending (SMTP) set
ting Since you probably need the capability to receive mail also, you should change the Receiving (POP3) setting
from pop bos.us gl3 to pop au.gl3 Since no one knows about this "new", temporary address, you will need to do
one last thing. Write your e-mail. Press either the F9 key or the Special tab and fill in this temporary address with
Your.Name@mail.au.gl3 in the Send Replies to... field.
■ If you ore not dear which servers you can use, see lhe POP3 Host and SMTP Host columns
on the Greenlink-3 Hostnames page.
Note: Since this is just a temporary workaround, please remember to put everything back to
their original settings once you know that the server is working again. And don't forget to
SMTP « cerxjngll
remove what you put in lhe Send Replies to. field This is all very important I
TR3UBLESHaaTlhb 45
r
1 - Greenlink-3 Hostnames
■
www.nli.gl3/gl3info/hostnames.html#TABLE
Table of Internal and external e-mail addresses, POP3 hosts, SMTP host, internal WWW servers, internal FTP
I
1
servers, and Telnet machines. (A current list of all this information is at the end of this manual.)
2 - Use of Firewall to go outside Greenlink 3
I
|
www.nli.gl3/gl3info/firewall.html
Are you having problems getting connections with Netscape/lnternet Explorer on the public Internet ?
|i e. outside Greenlink-3). If so, check out this page for the correct settings and solutions.
3 - What is IMAP ?
www.nli.gl3/gl3info/imap.html
Accessing your Pegasus Mail folders remotely
>
I
4 - How to install the new Greenlink-3 kit (with GreenConnect)
www.nli.gl3/connect-me/
How Greenpeace, Equant and I.T. improved global Greenpeace connectivity
|
5 - What's a Black Box ?
L
www.nli.gl3/gl3info/blackbox.html
Answers to questions such as What is a GL-3 Black Box ?, What can it do for us ?, Is this suitable for my office ?,
But what about the costs ?, What hardware do I need ?, Why do we need Equant ?, What is Linux? and
How does our office get one ?
6 - More information about Equant
1
www.nli.gl3/gl3info/equant.html
Mostly technical, background information on Greenpeaces' new Intranet and Internet provider.
7 - The Big Picture: the worldwide network
www.nli.gl3/pics/GL3connectivity.grf
r
46 REFERENCE
A graphic of what the Greenlink-3 network looks like This is also on page 48.
8 - Network Greenpeace Amsterdam
www.nli.gl3/rt/network.htm
This rather technical diagram of the Amsterdam network includes the main building on Keizersgracht, the
Annex, the Leliegrachl (where the Finance and Legal Deportments are) and the Warehouse
9 - IT Contact Persons
www.nli.gl3/it/intcontact.html
This is a web page listing the IT Contact Persons in all our offices.
10 - GPI/GPN Computer Support or Global Greenlink-3 support ?
Your first line of computer support when at GPI/GPN in Amsterdam should always be NCT I www.nli.gl3/nct).
They are on the 2nd floor. For global, Greenlink-3 (i.e. GreenConnect, Equant, etc.) support, see Hotline
( www.nli.gl3/it/hot.html). They are on the 4th floor Their e-mail address is: Hotfine@lists.gl3
11 - How Secure is Greenlink ?
www.nli.gl3/gl3help/d-security.html
Common sense computer security measures that everyone should know about Brought to you by Dick Dillman.
12 - How to download, set up and use PGP (Pretty Good Privacy)
www.nli.gl3/gl3help/pgp/
Step by step instructions for using this "industry standard" encryption program which allows one to send/receive
both e-mails and other files in a safer (and more secure) manner.
13 - PC Webopedia (external)
www.webopedia.com
The only online dictionary and search engine you need for computer and Internet technology terms.
REFERENCE 47
J THE BIG PICTURE: THE GREENLINK-3 NETWORK
Vancouver
yvrcagl3
192 168 160 0
Buenos Aires
or g!3
192 168 54 0
Sydne/
ou gl3
192 163 610
Manaus
amazon gl3
192 168 59 0
Washington
wdc us gf 3
192 168 120 0
bos us g!3
192 168 1610
San Francisco
sfo us gl3
192 168 141 0
□nc us gl3
Seattle
sea us gl3
192 168 126 0
Equant V.'DC node
Denmark
dkg!3
192 168 45 0
ru g!3
192 168.7 0
Toronto
yto.us gl3
192 168 1900
Pub-C Internel
Soo Paalo
br.ql3
Brussels
begl3
192 168 32 0
nz gl3
192 168 64 0
cz.g!3
192 168 42 0
u !•-!(.-J
Pans
lr gt3
192 168 33 0
----------■■
at gl3
192 168 43 0
if at gl3
192 168 243 0
Amsterdam
nl gi3
192 168 310
192 168 2310
Stockholm
nordic gl3
192 163 46 0
fiql3
192 168 79 0
Equant AMS node
London
ukgl3
192 168 44 0
Zurich
ch gl3
192 168 410
Homburg
de g!3
192 168 49 0
private equant leased line
"■ funnel through the public internet
— — tunnel through equant private network
48 THE 016 PICTURE: THE GREEHLlhK-3 RETtORK
Last Update November 2000
GREENLIHK-3 HOST NAMES
1
ADDRESS DOMAIN
INTERNAL
Moin (dial-in)
..
~
EMAIL
POP3 HOST
SMTP HOST
WWW
FTP
TELNET
EXTERNAL
©dialb gl3
©dialb greenpeace org
pop bos us gl3
smfp bos us gl3
www us gl3
ftp us gl3
axil bos us gl3
©diala gl3
©diala greenpeace org
pop.nli gl3
smfp nli gl3
www nil gl3
ftp nli gl3
scteir.nirgl3
©ams nli gl3
Gams greenpeace org
oms-1 nt g!3
not avaSctte
not avo-’abie
not eva’ette
net avotette
©bb nli gl3
Gbb-n'j greenpeace org
bb nli gl3
not avalcble
bb.nli gl3
bbn3gi3
bb nli gl3
©malslo us.gl3
Oslo greenpeace org
pop.sfo us.gl3
smlp sfo.us g!3
wwwsfo us gl3
ftp sfo us gl3
bb sfo.us gl3
J
©mad wdc us g!3
©wdc greenpeace org
pop wdc us gl3
net avoHatte
notavadatte
ref eve latte
net eraSetle
1
©bb wdc.us g)3
©bb-wdcgreenpeace.org
bb.wdc.us gl3
smlpv.de us gl 3
www wdc us gl3
ftp wdc us g!3
bb wdc us gl3
1
©mo 1 greenbase.g!3
@gb greenpeace org
pop greenbase.gl3
smfp greenbase g!3
www greenbase g!3
ftp greenbase g:3
bb greenbase g>3
1
J
BOSTON/WDC
Moin (dial-in)
ADAM
)
GPNL ♦ InD
'
office
)
BB
A'DAM
\
BB
SAN FRANCISCO
WASHINGTON
'
DC office
)
B8
)
WASHINGTON DC
'.
BB
,
Green base
|
VANCOUVER office
©mail yvr.co gl3
©yvr greenpeace org
popyvrco gl3
smlp yvr.ca gl3
bb yvr ca gl3
net available
net erclatte
|
TORONTO office
©moil.yio co gl3
Gyto greenpeace org
pop.yto co gl3
smtp yto ca gl3
www yto co gl3
ftp yto ca g!3
bb yto ca gl3
,
.
BB SWITZERLAND
©moJ.ch.gl3
Qch greenpeace org
pop ch gl3
smtp.ch g!3
www ch g13
ftp ch g:3
bbch.gl3
LONDON. UK office
©moil uk gl3
©uk greenpeace org
popukgl3
not available
not avateb'e
not available
net avateble
BB UK
©bb ukgl3
©bb-uk greenpeace org
bb.uk.gl3
smtp uk.gl3
www.uk.gl3
ftp uk g!3
bb.uk.g’3
SWEDEN office
©mol nordic gl3
©nord c greenpeace org
pop nordic gl3
not enviable
not erasable
not avetette
netavetette
BB SWEDEN
©bb nordic gl3
©bb-nordic greenpeace org
bb nordic gi3
smtp nordic gl3
www nordc gl3
ftp nordic gl3
bb nordic gl3
AUSTRALIA office
©mail au gl3
©au greenpeace org
pop ou gl3
not avclatte
net era .able
not available
nclavaJabte
88 AUSTRALIA
©bb au g!3
©bb-ou greenpeace org
bb.au.g!3
smtp au g!3
wwwcug!3
ftp ou g<3
bb au gl3
CZECHIA office
©mail cz gl3
©cz greenpeace org
pop.cz. gl3
smtp cz.gi3
www.cz.gl3
RUSSIA office
©mail ru gl3
©ru greenpeace org
pop ru gl3
smfp ru gl3
wwwnj gl3
f»prugl3
bb ru.g!3
VIENNA.
©molat gi3
©at greenpeace org
pop at gl3
net erasable
not ova able
not eva latte
net e.e3ctte
©mail if oi.gl3
©it-al greenpeace org
pop if at gl3
smtp if al gl3
www if at gl3
ftp if at gl3
bb if at gl3
©malargl3
©ar greenpeace org
pop.orgl3
smtp ar gl3
wwworgl3
ftp argl3
bb argt3
SAO PAULO. BRAZIL
©mailbrgl3
©br greenpeace org
pop.br gl3
smlp.brgl3
wwwbr.gl3
tip br gl3
bb br.gl3
MANAUS, AMAZON
©mail amazon gl3
©amazon greenpeace org
pop amazon gl 3
smlp.amazon gl3
www amazon gl3
tp amazen gl3
bb amazon gl3
AUCKLAND,
©ma 1 nz gl3
©nz greenpeace org
pop nz gl3
smlp nz.gl3
www.nz.gl3
ftp nz gi3
bb nz gl3
BRUSSELS, BELGIUM
Gmail be g!3
©be greenpeace org
pop be.gl3
smfp be.gl3
www.be.gi3
ftp be gl3
bb be gl3
PARIS, FRANCE
©mad If gl3
Gfrgreenpeace.org
pop fr gl 3
smtp fr gl3
www.fr.gl3
fip fr gl3
bb fr gi3
FUI
@mo;l i| gi3
@f| greenpeace org
pop fj.gl3
smtp.fj.gl3
www.fj.gl3
ftp f| g'3
bb f| gi3
MV Arctic Sunrise
GmoJ mvas g!3
©mvas greenpeace org
pop mvas’gl3
smfp mvas gl3
www mvas gl3
ftp mvas gl3
bb m»-as gl3
’
MV Greenpeace
©mail mvgp gl3
©mvgp greenpeace org
popmvgp g’3
smfp mvgp gl3
■www mvgp gl3
ftp mvgp gl3
bb mvgp gl3
i
MV AMAZON
©moil mvag.gl3
Gmvag greenpeace org
pop mvog gl3
smtp mvog gi3
www mvog g!3
fip mvog gl3
bb mvog gi3
i
1
J
|
bb cz.gQ
AUSTRIA office
VIENNA.
GP Fundra&ng
BUENOS AIRES,
ARGENTINA
)
NEW ZEALAND
1
1
Guardian
-___ -
- -
____
__
—,
QREEhLftm-3 K3SI NAMES
<5
GREENLINK
ON 1 H E
www.nli.gl3/go-greenlink
- Media
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